Independent customer reviews

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1Cover NZ Rated 8.6 out of 1148 reviews

Claims experience
Value for money
Customer service

Good service and easy clai...

We have used 1cover a few times but never claimed. On our last trip our baggage was delayed so we ended up claiming for things we bought during that time. The claims process was really easy and so was getting hold of them while we were overseas

Very Good Company

I have used 1Cover several years, after reading Consumer NZ recommended them as a company suited to my needs; and always they have been cooperative and easy to deal with. I have only needed to make one claim, which presented no problems at all. I don't shop around as I think their rates are competitive.

Awesome customer service

Whilst being in Bali 2/4 people we have cover for had gotten Bali belly and needed medical assistance. 1cover made it super easy when I called them to see if we were covered and once we placed the claim in within a few days had gotten back to us with it approved. It was simple and easy no hassle everything you want when your over seas! Didn’t need to stress at all!!


Thank you 1 Cover for your help. The team were extremely helpful during the whole process from getting the policy through to the claim processing. They gave very clear guidance of what we needed to do and what documentation was required and the resolution and payment were very smooth and promptly done. I will definitively use then again for both my business and holiday travel. Thank you.

No cover for loss of passp...

I was very disappointed with 1 Cover response, first call the guy advised he didn't know and couldn't help me as it was a weekend I would have to call back on a week day to have my questions answered after my passport was lost. When I was able to call back on Tuesday 4 June, 3 days after my flight left, I was told that dispite my having a comprehensive policy, that there was no cover for lost passport and you wouldn't cover me for a replacement passport or 1 x airfare so I could catch up my trip a few days late. I have insured with you for years and you have let me down. Consequently I missed the entire trip.

Easy to arrange and good v...

I arranged cover online for my partner and I for a short break away. the price for the cover was very competitive and easy to arrange.
I can't comment on any claims experience because thankfully we didn't need to make a claim!

Excellent prompt service

The insurance consultant listened to my needs regarding the countries I was visiting and handled everything quickly with expertise. I was very impressed and recommended 1Cover to my travelling companion.

Easy online experience

I love how easy it is to get a quote and get travel insurance! It’s even better that you send me a reminder when the end of my trip is coming up, that was very helpful because I did end up needing an extension! Thank you!

Cheap and Easy as Pie

I luckily never had to make a claim when I went overseas recently but I’m thankful I bought my travel insurance through a company that was so affordable and made it so easy to understand everything.

Good value and trusted com...

1 Cover is our trusted company for overseas and domestic travel insurance. We did need to make a claim due to a trip planned to Bali during one of the volcano eruptions. The settlement was very fair and comprehensive from meals to flights and accommodation. Our recent 5 day trip to Fiji was covered for less than $60 for the two of us.


Had my phone stolen. Put in a claim, I had my claim assessed and approved within two hours 10/10 service.

Quick and easy

I found 1 cover quick and easy to deal with, at a great price with a comprehensive policy that I could trust.

excellent service thankyou...

I have recieved very prompt and helpfull service from the team at 1 cover. Their emails are clear and easy to follow their requests.
Thankyou again.

Did not make a claim

Pleased to buy this international insurance online without an annoying travel agent. Loved that it was very easy to extend and add other countries.

Not covered for iPhone

While i was away in Bali my I phone was accidentally kicked into a pond at a restaurant I was dining at. The phone is irreparable. I found that the phone is not covered for water damage. I was unaware of this exclusion. I would not go with this insurer again because of this. It has cost me over 2,000 to replace my phone. As these devices are essential for my day to day life I would want to know that it is covered while traveling. Very dissapointed.

Sympathetic and courteous

We had reached almost completed bookings for one trip and some bookings for another later in the year when we discovered that my wife had developed terminal lung cancer and all bookings had to be cancelled.We were most impressed by the sympathetic and courteous treatment we received from 1Cover when we made a claim for the residual non refundable amounts from the bookings and the prompt payment of the full claim.

Never use this insurance c...

Worst company in the world if you need to claim, they don't stand behind there insurance. Almost a scam.

Very happy with 1cover

We have travelled with 1cover in our past 3 trips, we have had 2 claims both were accepted with no problems. With both of us over 70 revealing past health issues gives us peace of mind while traveling

It was great to be able to...

I was happy with the product, and have taken it out for our cruise from Singapore to Sydney. Less questions to answer than the others I have used.


We have traveled with the comfort of 1 cover for many years now. Have only once had to make a claim but at the time we were so impressed with their support we vowed to stay loyal clients.