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Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Travel Cover

Took out this Cover for a recent trip.I found their website informative and was easy to fill out the Cover I required.Also recieved updates on emails and welcome back.The price was great also.Recommend this Company for your travel Insurance in the future.

Very easy to obtain online

Very easy to look up and get an estimate online. It was a very easy process to apply for. They accepted pre-existing conditions that my other estimates did not.

Excellent cover policy

We have used 1 Cover for our past 6 holidays and only had to do one claim in that time but they are a fantastic insurance policy while on holidays especially as we have a diabetic daughter...peace of mind while travelling!

excellent service

I can wholeheartedly recommend 1Cover for travellers. I've used it personally and also for other family members travelling overseas. We could have not asked for more caring and prompt service for processing claims when our daughter was injured overseas during a biking accident. 1Cover kept in touch with us during the weeks following the accident while I daughter was placed in ICU in the States, incurring extensive charges which we could not have afforded. We had enough on our plate without worrying about medical bills. Thankfully we were able to leave the medical payments with 1Cover to sort out for us.

Excellent experience. No negative comments at all.

We have no claims experience, thankfully. The sign up was simple and we were confident all was covered. Cost, reasonable.

Small Claim Settled Quickly

I made a small claim for a health issue, the claim being about twice the amount of the premium. I submitted the documents attached to an email, and the claim was approved and paid quite quickly.

Value cover

Quick and easy online service. Was only a short trip across the ditch, all details provided in case of any emergencies

Easiest travel insurance ever

Easy to purchase, indivuadilised to sons needs and covered everything. Easy to contact, really helpful when needs changed. Thank you

All great thanks

When I bought my cover there was an advert regarding getting another customer and getting a Voucher. I got my Son and Daughter in Law to buy your Insurance so do you send me my voucher now that we are back please?

Quick, easy, clear & great value

I have arranged travel insurance through 1Cover many times now. I very much like the simple, clear terms, easy online interface & competitive price. Fortunately, I have not yet made a claim, so have nothing to share in that regard.

All good until the fine print is quoted.

We were delayed 48 hours by Malaysian Airlines in Auckland and missed two days of a tour which required significant rebooking and loss of 10% of the tour. Malaysian Airlines refused to accept any responsibility. All 1Cover would reimburse was $210.00 for an Auckland motel, very disappointing.

1 Travel Insurance 10/10

Quick and easy to apply. Good coverage for our needs and good price too. Great speed and response to application. Will definitely use again in future.

Great company

Wouldn't use anyone else they are the best only ever had one claim handed it great so always used 1Cover Thank you

Last minute insurance, takes only a minute!

I've used 1Cover about ten times. The policies are comprehensive for where I go and what I need to do

Mmm...

I got the insurance whilst travelling and had only planned to where I knew where I had booked. Therefore, I would still need to extend later on.

I have an email from 1cover saying if I want to extend my cover I can.... Although, I could only ring the New Zealand landline number and give my reference number. Only trouble is... I'm in Italy with no way of calling you!!!! Funny that.

I flew to Thailand, went without insurance for a few days until I looked online again. I thought the price was quite expensive therefore looking at other insurances.

Not to mention, 1Cover has a 72 hour stand down period (I think off the top my head) and I found one that gives you cover straight away for cheaper.

If you wanted my business (which I generally go with 1Cover) you should have made it easier for me to extend my insurance, not me looking for another one. Normal business skills really...

Amazing service!

My son ended up in a Bangkok Hospital due to a stomach infection. The Team at 1Cover were so helpful! They put my mind at ease, they paid the 'bill' before he had even left the Hospital. I would also like to commend them on the follow up calls not only to myself but to my son. I even got a call on the day of his flight home to check that he was able to make that flight. thank you 1Cover, I will be singing your praises from the rooftops!
Melissa

Good value for money

Found 1Cover when searching internet for travel insurance and was a bit apprehensive but after studying it I found that they have good fair policies and are well priced. Very easy to apply for on the internet. Luckily I didn't have to claim, but I was confident that if I did have a problem then they would take care of me. Highly recommend giving 1Cover a go next time you travel.

Best value insurance

With one really simple call, all of our insurance needs were meet which gave us peace of mind that if anything was to go wrong we were covered. Which resulted in a stress free vacation.

Quick response, and easy to claim.

I realised afterwards that I would have been better claiming from my personal insurance for broken glasses, as they provide replacement.

I didn't have to do a claim fortunately

Cheapest insurance at the time of purchase. Fast service. All required information was provided. I would certainly recommend one cover to my friends.