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Review by *****@gmail.com
Easy to do online, had no issues while away therefore no need for a claim and therefore cannot comment on this.
Review by *****@hotmail.com
I don't have much to comment on as we didn't need to make a claim, however I wouldn't hesitate in using 1Cover again. They were good to deal with by phone and email when I had questions prior to signing up and the cover seemed clearer and cheaper than most of the competitors.
Review by *****@windowslive.com
It was absolutely easy to make a claim and they did not fuss about anything just provided them with the documents and they sorted it out
Review by *****@kerrectlogistics.com
Unfortunately have had two instances of having to claim based on unfortunate personal circumstances - these guys have made both bad situations better
Review by *****@thorns.co.nz
We could not believe how quickly my daufhters claim was paid out for medical treatment while overseas. 48 hours! Outstanding. We will be renewing our daughters travel policy while she finishes her studies in Europe
Review by *****@xtra.co.nz
Took a while for me to gather my supporting documents, but once I had everything the claim was paid quickly to my bank account
Review by *****@xtra.co.nz
There was a very long delay in processing, this came down to miscommunication and an email being overlooked. Ultimately however was resolved with a positive outcome and will definitely continue to use 1Cover
Review by *****@gmail.com
After a number of years using 1Cover quite happily as the coverage and price was competitive I had to make a claim. The approval process was very rapid and most satisfactory. Will continue to use with confidence
Review by *****@xtra.co.nz
Ken Truong , was great assistance in seeing us through the claims steps from the initial phone call through to the last completed form.
Review by *****@gmail.com
I was recommended 1Cover by a friend and now I know why. It was easy to buy the insurance, definitely a good price as I shopped around and then when I had to make a claim it was also very straightforward. I am very happy with this company and will be using them again in the future.
Review by *****@xtra.co.nz
Very happy with the cover we recieved and lucky we did because my daughter got an ear infection on the second day of a 10 cruise round the islands. Doctors are expensive on a cruise ship. 1cover covered it no problem and with fast prompt easy claim process. Will be using you guys again and reconmmend you to. Thanks Taryn
Review by *****@xtra.co.nz
A calming influence in a stressful situation would recommend 1cover to all. A very speedy and satisfactory result for all and communication with them was made easy by email...
Review by *****@xtra.co.nz
Ou claim was dealt with efficiently and we had good dialogue with contacts in the office when we required information .
Review by *****@gmail.com
Obtaining a policy that suits me was easy. Making a claim was also easy. I spoke to a representative over the phone and was told whether or not my policy covered the event that occurred and was emailed the list of information I needed to be able to make the claim. Overall, was very happy with my experience with 1Cover.
Review by *****@hotmail.com
We haven't needed to use the cover (thankfully) previously, but were totally impressed with the ease and speed with which the claim was processed. We'll certainly be staying with you for future travel requirements - thank you!
Review by *****@yahoo.co.nz
Unfortunately we had to make a claim. The claim was very easy, we submitted the form on the Wednesday, had a text response saying they had received the claim next morning and the claim was accepted in the afternoon. Payment was made within 7 days, Thank you for not adding to our woes.
Review by *****@xtra.co.nz
Excellent system of online claim form Very good communication and refund was in account when you said it would be.
Review by *****@xtra.co.nz
Took a while to get all the details that you required to complete the claim but was resolved finally
Review by *****@thepointons.co.nz
The few times we have used 1Cover have always found it value for money compared with other companies and very fortunately we have never had to have a claim.
Review by *****@xtra.co.nz
While in Melbourne last week we sighted taxis advertising your brand on the rear boot of their cabs. They really stood out and made a very clear statement. Well done as we rate your brand as the best in the travel industry of which our Travel Agency Franchise is very aware of . We make this statement having traveled 6 times around the world. Visited 76 countries and done in access of 30 trips abroad.
Regards,
Graeme & Irene Percy
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its New Zealand branch, HDI Global Specialty SE – New Zealand (FSP 774050).
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