See what our customers have been saying on Compare Travel Insurance.
Review by Eric Shackel |
We had reached almost completed bookings for one trip and some bookings for another later in the year when we discovered that my wife had developed terminal lung cancer and all bookings had to be cancelled.We were most impressed by the sympathetic and courteous treatment we received from 1Cover when we made a claim for the residual non refundable amounts from the bookings and the prompt payment of the full claim.
Review by Brett Hawthorne |
Worst company in the world if you need to claim, they don't stand behind there insurance. Almost a scam.
Review by Gordon Bridge |
We have travelled with 1cover in our past 3 trips, we have had 2 claims both were accepted with no problems. With both of us over 70 revealing past health issues gives us peace of mind while traveling
Review by Dean |
I was happy with the product, and have taken it out for our cruise from Singapore to Sydney. Less questions to answer than the others I have used.
Review by Heidy Armstrong |
We have traveled with the comfort of 1 cover for many years now. Have only once had to make a claim but at the time we were so impressed with their support we vowed to stay loyal clients.
Review by Kathleen Crisley |
I took out travel insurance for a trip to USA. When my plans had to change at short notice, due to the serious illness of my mother in the USA, I was told that none of the additional charges for changing my travel would be covered because my mother didn't reside in NZ. Pointless, really.
Review by Jason Rangi-Hutchinson |
Great service, fast service and very ready to deal with. I would highly recommend this service. The price was also great value.
Review by Jonathan Barr |
The start of the claim process is the worst bit. I was in hospital and the doctor said I needed this operation. I got 1Cover on the phone and they went through the process, but they tell you they are going to get your medical records from your GP and let you know. That's when you hit panic mode! Thinking did I tell them everything, did I miss something, what if they don't approve this, what will i do. Quite stressful actually. Fortunately they got on to it quickly and had my approval in a short time, from there on everything went very smoothly and I was extremely relieved to have 1Cover! I will certainly use them next time.
Review by Mitchell Palmer |
Injured myself skiing and the insurance cover came through super quick, the team were friendly through the whole ordeal
Review by James Hackett |
Frustrating process dealing with more than 10 different workers. No consistency. Was left feeling annoyed. I would struggle to recommend this service to others.
Review by Jocelyn Kinnell |
Within the same day of making the claims, the claims were settled. The assessment was very fair and without any followup required. Our word was accepted without question. This experience served as a reminder that keeping records of ownership of personal property is very important.
Review by Bronwyn Harmer |
was anxious about travelling for the the first time with my type 1 diabetic 4 year old... customer service was informative, reassuring and provided great value for money... thanks heaps!
Review by Rebeca Consolmagno Mezzacappa |
I had an accident overseas and to continue treatment in NZ and had to pay for that out of pocket.
Review by Tessa |
Incredible service, fast claims payout and generall all round awesome insurance company to have on your side.
Keep it up guys!
Review by Elizabeth Whitfield |
I can't speak highly enough of my recent claim experience with 1Cover Travel Insurance. It was quick and easy to make the claim on line. Within a few days my claim had been processed and the outcome decision emailed to me. Staff were very friendly, helpful and made sure that I had all questions answered to my satisfaction. I highly recommend 1Cover Travel Insurance. I felt safe dealing with them and totally trust them. 5-star plus customer service experience for me dealing with them.
Review by Dorothy McKendrick |
I will not use your company again, online claim form too complicated. To replace my glasses, i had to send a copy of receipt, airline ticket, receipt of glasses that had faded unable to copy all on line which was difficult for me to do. I even rang from Australia and their customer service advised me that it would be easy to do the claim at home - untrue. I am 75 years old and have basic computer skills, so i will just have to buy a new pair (i even went to a jeweler and they said they couldn't fix the arm.) And forget about saving some of the cost of new glasses.
Review by Grant Sutton |
Was so easy to complete form and organise cover. Also the follow up emails and contact access. Would use again and recommend to friends
Review by Cotterill Family |
we had a quote with our tickets, it wasn't a bad price I thought for two adults. But 1Cover came up on my FB feed and I thought I would compare. Identical levels of cover (only I could opt for a lower excess) and the price was half the quote from our agent. It was a no brainer, online reviews supported 1cover as a great option.
Review by Beverley Campbell |
1Cover you rock! The only travel Insurance we would consider using. Easy peasy on-line forms & claims are a breeze. Well done to the consultants for your professionalism.
Review by Gerard Guthrie |
While on a cruise ship, I identified a melanoma, which needed immediate excision and histology. 1Cover was very prompt in providing the go-ahead, in following up progress, and in settling the claim. Excellent!
1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457, using the 1Cover trademark on license from 1Cover Pty Limited. This website provides general guidance on insurance products available to you and you should consider if this product suits your needs, by reviewing the policy documentation carefully. We do not provide insurance advice as to the suitability of the product for your needs. Before you buy, please read the Product Disclosure Statement also. This insurance is underwritten by certain underwriters at Lloyd’s.