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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Best Travel Insurance Experience

I have been traveling my whole life and more recently have been living overseas. This has by far been the best experience I have had with any insurance company—I can't say enough good about 1Cover and recomend them to all my loved ones.

Over 70 insurance

This is the third time I have used 1 cover and it is excellent cover for over 70's I have had no reason to put in a claim so cannot comment on that

Excellent service

I found my claims process very efficient and helpful all done by email. I did not send all the info and got help on what I needed to do to complete the claim process

Clean & Quick

Forwarded all necessary paperwork via email & refund was paid within 1 week - thrilled!! thanks. Travel insurance was well used this time!!!

Overall quite happy

If anything you were too quick to settle the claim. I had forgotten to note that the amount claimed was in Aust.$ - we were paid out the amount in NZ $.
still quite happy with the cover though.

easy

easy online and simple website .
great email and txt confirmation.
good rates for the coverage options.
coverage options were sensible .
very suitable for my Australia trip.

Safe in the knowledge

We are happy to endorse 1 Cover as we have used them many times over the years (no claims yet !!). Friends we know have used 1 Cover and have had no issues with any claims they have had. One friend had to fly back to NZ after a family death and they cannot speak highly of 1 Cover with the help they received from them

Value for money, unfair and unrealistic payout.

value for money, but when it comes to claiming the value paid off is not reasonable. My $300 worth of Rayban claimedand I get a pay out of $113 even thought thet were 3years old how can i repair or replace it with a similar rayban for that price. I feel payout should be realistic keeping in mind the cost to replace if repairing is not an option with certain items. Everyone knows everything is not repairable. I am sure 1cover could have done better. This was my 2nd travel cover purchased within 6months. Would have really scored more if a relaistic price was paid for my Rayban..

Would recommend anyone to use 1Cover

Very easy to take out. Even with the extra work of adding pre existing conditions it was no problem. I have recommended 1Cover to friends.

Very simple!

So very simply, just send my receipts in and had an email back within a few days with the approval.

Easy dealing

Have used 1Cover a number of times now and found them quite easy to deal with on the odd time I have had to make a claim.
The one thing I would like 1Cover to look at is their initial reply email when making a claim. If you send some but not all of the details required for a claim the response asks for the information again

They got back to me fast

Broke my glasses on holiday, wrote in to find out what I needed to provide to initiate a claim and they got back to me the very next day.

Money well spent

I have used 1 cover many times in the past ,this time i needed to make a claim and it wasn't too difficult to do .i had very good service along with a good outcome and will definitely continue to use 1 cover for future travel .

Prompt and helpful

We had travel insurance. Our connecting flights got cancelled at the beginning of a two week trip which included many bookings for accommodation, car rental, flights, water taxis etc. The weather forecast was not predicted to improve. I rang 1COVER to find out what our options were. Incredibly helpful. Informative and friendly assistance. Promptly emailed any documentation that would be required should things not go according to plan. Fortunately our connections worked out the next day and a great trip was had. Excellent prompt service and peace of mind. Will definitely insure with 1COVER again.

Always use 1 cover

I always use 1 cover for travel insurance, they have great rates & always been very helpful with the claims I have had to make

Claims experience

We were very happy with our medical claim, all went through smoothly & 1 Cover paid straight away! Thanks

a great price

nice to know that you are getting great cover at a good price ,lot of other companys are a rip off
thanks

Easy to sign on and peace of mind comprehensive cover.

I didnt need to use the insurance. Got close with a food allergy and got medication it was a simple procedure.

Really helpful!

I recently went to Thailand and got a stomach bug and injured my leg. They had a free phone number in Thailand which made life so much easier as I could speak to them then they would liaise with the hospital on my behalf. They emailed and called and made sure I was looked after the whole time.

Great price

Reasonable price, easy to buy, great follow up. Easy to understand, haven the had to make a claim, but great peace of mind