Independent customer reviews

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1Cover NZ Rated 8.7 out of 987 reviews

Claims experience
Value for money
Customer service

Pre-existing conditions a ...

As a couple in their late 60's we were very worried about covering our pre-existing conditions.We need not have worried, as the very smart 1Cover website made it very easy to get our quote covering these. The smart search engine produced a very competitive quote in seconds, for a surprisingly small extra premium.

Fantastic service and comm...

I have received wonderful service. I was in Bali recently I received an email asking if I need to extend my policy, I wouldn't have thought of it if something had had happened.
I have just bought my policy for my trip to Sydney in. Couple of weeks, so easy , and again I couldn't complain about the service an communication I have reception.

Didn’t get any help after ...

Very disappointed in the lack of help during my travel predicament. The one time I’ve needed to utilise my travel insurance...

Excellent value for money

Having this policy gave me peace of mind knowing that if required that I was covered. Thank goodness that I didn't need to make a claim. I travel extensively abroad, and will be using 1Covers service for future travels

Travel insurance for peopl...

Now let's be honest, who doesn't have a sore back or previously seen a doctor for something chronic which is not completely curable? If you declare "no previous medical history" the chances are your insurance will not be valid by the time you have to claim it. 1Cover however look after that for you - it covers most common (everyday) chronic problem, and even for something slightly less common, as long as your condition is stable they will cover it with a small surcharge. I have a stable but slightly more problematic chronic condition which requires specialist review every 6 months, but because the condition is stable, they cover it. It's a great peace of mind, even just hopping across Tasmin to Australia!

Compared well against othe...

Claim was delayed due to not being given correct information of what was need to process completely, otherwise very happy.

Claim made for Dr visit in...

Easy to understand insurance sign up
Easy procedure & fast acknowledgement of claim lodged
Easy return of documents sent supporting claim
Full $$ refunded in under 5 days of all documentation provided
Another holiday overseas since Hawaii & took out insurance with A1 again & will continue to so so in the future
Cheapest & easiest application 👍

Easy and Affordable

I have used 1 Cover since 2012 when I did a big trip to the USA. I have traveled every 18 months since and 1 Cover is my first choice for travel insurance. You can get an online quote (good rates) and order online too. It is so easy and hassle free. I have not had to make a claim so cannot comment there.

Best Value For Money

We've insured ourselves with 1Cover several times now. Before committing, I always do research as to cover provided vs cost, & find 1Cover to be the best value for money travel insurance available in NZ. I will certainly use them again.

Quick and easy cover to go...

Havent been overseas in years so was unsure of the process. Found 1Cover to be very quick and easy on line and great value for money

Comfort holidays

We cannot go on holiday without insurance and this must must be a good company because it is always our first port of call. We won't leave home without it


Have used 1cover for many years now and have not had any issues with them. Even when our trip was cancelled due to storm a couple of years ago. They paid me back within a few days

Highly recommend 1 Cover

On two different trips this year we have had to make claims on our travel insurance. 1Cover have been absolutely awesome, excellent customer service, prompt replies and no issues with the claims being accepted. Money in our account within 5 days. Definitely the best travel insurance we have ever had and at a reasonable price. Can't recommend them enough

Great help

I got mugged in Mexico City and 1Cover were helpful in organizing my claim against a stolen phone. Thanks

Claim experience

Had to make a claim due to an airline strike. Claim was settled quickly, in full, with very good communications.

Easy online application

Easiest online travel cover I’ve found.
Haven’t had to make a claim so can’t comment on ease of receiving payouts.
Would use again next time travelling overseas.

Quick,straight foward cove...

Great to get travel insurance online Quote and it's all covered in a few easy steps and peace of mind that you can go on holiday knowing your covered and looked after.

Poor system for theft clai...

We had a gold neckless and pendent lost/stolen from our hotel room. It was purchased in the mid 1980's so have no receipt,(only photos) On phoning your claims department I was told that without a receipt it was probably no point in putting in a claim.

Upgrading for home flight ...

My husband and I got upgraded for the home flight. Took them quite awhile to let me know whether it was going to be done. Was quite stressful being unsure as it would have been too late to arrange it ourselves.

Easy to sign up, did not m...

Simple process to compare and select appropriate insurance cover; only a few minutes to complete the data entry. We had a lovely holiday and didn't need to claim, so I can't speak about how that works.