See what our customers have been saying on Compare Travel Insurance.
Review by Karen Robertson |
I email asking if I should make a claim just in case our bags don't turn up haven't heard anything and it is now evening, Tuesday 5th February. I made a claim about lost luggage on Saturday evening by email because our bags didn't arrive into Auckland from Rarotongo with us on 2nd February. I have contact the airline and also haven't heard anything. I am totally disappointed
Review by Jolene Hohaia |
I am so pleased with the overall service I received from 1cover. It was effortless, quick, and very affordable. I plan to tell all my friends about my wonderful experience, and highly recommend.
Review by Wilma Trebus |
When I included India in my travel plans I received prompt, clear guidance and fee changes. Very much appreciated help.
Review by Temanaki Waiwiri |
I went to Samoa to the island of Upolo for seven days. I did leave getting travel insurance till late.1Cover was quick and easy (online) and conformation of the policy very quick, with contact details when required. I can honestly say I did not have to activate any part of insurance policy, but knowing it was available at any was comforting. Funny I got stung by a hornet, completely different to our New Zealand wasp, horrible looking things, but most of all I drove around the Island a lot dodging all manner of animals that crossed the road, including people.
Review by Christine |
I was easily able to understand what I was covered for in big print (rather than obscure small print that you have to try and work out). This is not so with other insurers, I was able to alter the insurance policy when we were in transit when we decided to travel to another country. All in all it was an easy decision
Review by Margaret Busby |
I have used 1 Cover Insurance a number of times over the years. Thankfully I have not needed to claim but a couple of years ago I was travelling with my sister in-law in the US, she unfortunately got sick and was briefly hospitalised, when we got back I asked her how did her claim go, she said everything went through without any problems, I was so happy for her as I recommended 1 Cover.
Review by A Evington |
I have just had a claim with 1Cover settled quickly and easily. Very happy with the way they got back to me so quickly and processed my claim, for a very painful circumstance, quickly and kindly.
I have been using 1Cover travel insurance for some years now and will highly recommend them to anyone looking for an understanding and reasonable insurer.
Review by Brian Waite |
Unfortunately I have recently had to make a claim on my overseas insurance cover after a small procedure in a Thailand hospital. Fortunately I had adequate cover on my policy. The staff I communicated with during my claim process where very helpful and patient (I had to resend some of my documentation because my camera was blurring the writing). The claim was sorted with out drama or ducking and weaving from the claims department. Many thanks for a painless process. Good job.
Review by Liam |
I experienced very good customer service. Very fast response. The claim process was very easy to put through and was very quick.
Overall, I was very satisfied with 1Cover. Excellent work! Keep it up guys!
Review by Joni White |
Super helpful when me and my friend experienced medical problems overseas, quick reimbursement. Great value for money for snowsports insurance.
Review by Jeba Abraham |
Had my first ever travel claim (Insurance excess) - It was promptly approved by 1Cover without any hassles. The officer who handled the claims was very professional. Would definitely recommend 1Cover to others.
Review by Juliano Da Costa Julio |
It’s really upsetting when you lose something while travelling. But getting back home and having you guys taking care of it is a blessing. I’m really pleased and will recommend to all my friends.
Review by Diane Garard |
I do quite a lot of travel and been with a few company's that did not come up to scratch, BUT One Cover is the best. I had to put a claim in and they where excellent to deal with.
Review by Andrew Lawrence |
After injuring myself on Christmas day I emailed all of the doctors bills etc to make a claim, thinking that because this happened over the Christmas period it would take a long time to process. This wasn't the case, my claim had been processed and approved within 4 days. There were no problems and everything was incredibly smooth and easy. Thank you very much 1cover team. I will most definitely use your services again and will highly recommend anyone else do the same!
Review by Michael Wilson |
Roughly the same price for cover but unfortunately had a few things stolen whilst in Greece.. I thought this will be a nightmare and unlikely they would give it a look but were very genuine and helpful. 1Cover were easy to deal with and highly recommend them. Will use them again for sure.
Review by kiwisflythecoop |
we have been with 1cover now for several years and cannot fault the service we receive.
Prompt replies and claim settlement. We have recommended to friends/family with no reservations at all.
We have been travelling for several years and feel we have the right company if something goes wrong.
Review by Jose Kavalina |
Incredibly good service. Helpful and friendly staff, and great to deal with. Claims settled quickly and without fuss. Fully recommended.
Review by Jose Kavalina |
Incredibly helpful travel insurance who have settled my claims speedily and in a fully professional manner. Fantastic service, fully recommended.
Review by Douglas Matthews |
If you are unfortunate enough to make a claim it is usually settled immediately without question. Such a good service. Have used them for the last 7 years.
Review by Edward Morgan |
We found it so very easy to get cover for our travel will be doing so again very soon.
1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457, using the 1Cover trademark on license from 1Cover Pty Limited. This website provides general guidance on insurance products available to you and you should consider if this product suits your needs, by reviewing the policy documentation carefully. We do not provide insurance advice as to the suitability of the product for your needs. Before you buy, please read the Product Disclosure Statement also. This insurance is underwritten by certain underwriters at Lloyd’s. 1Cover NZ Ltd is located on PO BOX 106-154, Commerce Street, Auckland City 1143.