See what our customers have been saying on Compare Travel Insurance.
Review by Georgina Templeton
When you're older, and you have a few health issues, but are generally in reasonable health, it's still incredibly hard to get any type of travel insurance. So I was absolutely delighted to get some travel cover from 1Cover, without issue and without any hassle at all. Thank you 1Cover, I will definitely be using your services again, and again.
Review by Marguerite Gratton
I found all communication per phone and the speed in setting up and then extending policy excellent - thank you
Review by Jonathan Summers
We were pleasantly surprised with every aspect of our dealings with 1Cover. Applying was easy, fast, and cost effective. We will certainly keep you in mind for future insurance needs. :)
Review by Lothar Brandt
It was now my second or time I have signed up with 1Cover. While I did not need to claim any services I signed up for, I am, however, happy to have had Peace of Mind' while travelling for over 4-months in Europe and SE Asia. Will most certainly purchase services from 1Cover again when I leave on my next 1-year trip starting July 2020. Great company, great cover!
Review by Janice Smellie
Fortunately did not have to make a claim. Would use 1Cover again if and when I travel out of NZ. Very easy to apply on line, customer service very good.
Review by JW
This cover was easy to obtain using your online tool which was clear and easy to use. The policy provided great value for money with comprehensive cover.
Review by Rosina Marie
Good rates, generous payout money and straight forward online purchasing.
I never made a cldim so dont know if theyre good
Review by Kevin Cresswell
Well I haven't ever had to claim anything, but this company is very easy to apply for travel insurance so thanks for that. :)
Review by Arthur Withey
website very confusing - several companies with same contacts/ links - when phoned, receptionist had no knowledge of information on website.
Review by Julia Lyford
I recently had to make a claim on getting a hire car when my flight was cancelled.
My claim was reviewed and dealt with quickly, which was nice. However, I was surprised to find out there was no provision to cover fuel costs and only the hire car was covered.
When you hire a car, there is obviously going to be fuel costs associated with that and so I would've thought my insurance would cover this. It was disappointing to find out this wasn't the case, and makes it seems like 1Cover is finding ways not to payout on policies fairly by not including this cost.
Thanks.
Review by Alexandra Turner
Very comprehensive cover with no problem when necessary to claim. Fortunately had no need to claim this time but more than happy with results the one time I did have to.
Review by Donna Waitere
We had a problem with our dates and one phone call and it was all soughted out. So helpful and quick. Thanks heaps
Review by Donna Waitere
We had a problem with our dates and one phone call and it was all soughted out. So helpful and quick. Thanks heaps
Review by Ben Koch
We had a great experience up until we had to make a claim, overall it wasn't bad so just making that clear, we were thankful for the help and claim received. In terms of the claim process there were a few things that could have made it smoother for us.I had spoken to a team member and emailed about our claim situation I completed a claim, however the claim needed to be individually, it would have been nice to have been told this in early discussions. Anyway, we did this and claims were approved, however the second claim for my partner missed the accommodation portion stating that it had already been received, however my claim stated that it hadn't and needed to be claimed separately either way we then got this sorted at a later date. Overall we weren't left out of pocket which we appreciated, however some process issues which could be tidied up moving forward
Review by Robert John Moorthy
Overall it was easy to set up and purchase. Don't really know about the claim section as haven't made any so far
Review by Veronica Jolley
Thankfully I did not need to claim on insurance but glad it was in place. My case did not arrive until a day later but was told that Air New Zealand would cover essentials up to $100 which they did. Also we experienced a cyclone and had to evacuate our room but they organised new accomodation
Review by Arthur Rasmussen
We had to make a claim recently and 1cover exceeded both ours and our travel agents expectations. Thank you so much.
Review by Connie
I can't thank 1 Cover enough, their support and care were fantastic and made an awful situation so much more bearable. I particularly want to thank claims manager Andres Medel who went above and beyond in his support for me and the registered nurse Amanda who was a constant support for me but also all the other members of the emergency and the nursing team who were very helpful also.
Review by Kathleen Brown
This insurance is easy to apply for and very quick. It is priced very competitively. Although I have never made a claim I feel comfortable that they would deliver on their promises.
Review by Olivia Scott
not able to adjust/change policy online and customer help was very slow at replying. It was super easy to set up the initial insurance/pay but after that everything was harder. Moving to another insurance
1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457, using the 1Cover trademark on license from 1Cover Pty Limited. Before you buy, please read the Policy Wording. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Policy Wording. Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.