Independent customer reviews

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1Cover NZ Rated 8.7 out of 937 reviews

Claims experience
Value for money
Customer service

Easy-peazy, lemon-squeezy

Very helpful help desk. Was able to confirm that my health was covered as it has been 5 years plus since being in full remission for cancer. Some other insurers will not provide cover even if you have been in remission for longer.

Great travel insurance exo...

No issues this last trip, but we did claim last holiday and communication was fast, easily understandable and resolved quickly.

Always great

We did not have to claim this time but has been very easy in the past. Easy to apply on line

Good to purchase medical o...

Traveling just for a week from NZ to Australia was pleased to be able purchase medical and hospital cover. Travelled lightly so no need for cover on belongings and flights not too expensive if needed to rebook. Good to see options becoming more common.

Quick and easy claim

My husband fell unwell while we were in the US and had to visit the hospital. 1cover were super easy to contact, answered our questions immediately, and accepted the claim within hours of our lodging. Would definitely use them again.

For peace of mind

The cover was easy to access, and time efficient, was one less thing to worry about and very cost effective. Will highly recommend to all.

Great insurance cover

Never had to claim thankfully but always easy to get a quote and cover provides everything i need and not been beaten on price by anyone yet! My travel plans are always book flights get 1cover and then book all other aspects such as accommodation and car hire!

Total satisfcation

We have used 1Cover before. Had to make a claim this trip and it was settled online within 24hrs. Excellent service

great service

Great company to deal with, no hassles all done on line and value for money. Would definitely recommend to others. Thank you

Quick assistance overseas

I didn't end up having to make a claim, however, I almost needed to visit a hospital in the USA. I emailed the overseas email address and they got back to me quickly with information. They were also prompt to give advice on what to do.

The value for money is outstanding and much cheaper then other competitors. They were also helpful when I needed to update my policy to extend it by three months. This was easily done over the phone.

Good value

The cost of my 1Cover insurance for the cover provided is always good. Apart from purchase Ihave had no other interaction has no claim has been made. I do recommend 1Cover to others.

Easy, fast and friendly

Easy as a few clicks, No stress, No phone calls. Policy immediately received. Brilliant service and would definitely use again!


Had a flight cancellation. So our trip had to be extended by a day. I called to make sure the coverage would keep us insured for that extra day. we had to the extend the policy and figured we would go about claiming on extra expenses when we got back home.
However were told if we extend the policy we can not make any claims for before that date. So we could either claim for our extra expenses incurred ( additional hotels etc) or have the coverage extended. We were more concerned of being covered in case of a medical emergency so went with that. Disappointing as you would think any time you have a cancellation you likely would have to extend the policy and also have to make claims.

No problems at all !

Didn't need to claim ,all good that is what insurance is about ,peace of mind ! had to extend period by one day ,no problem and no extra cost.

Fabulous and easy cover

Our daughter put us on this cover, she said it was easy and she uses it every trip she takes.
I agree, its really easy to use and understand.

10 day Alaska Canada USA c...

Easy to join, payment reasonable, what is offered convenient. Have used this insurance before. Happy to use again 🙂👌👍


Wow you processed my claim in no time at all. My dealings with 1cover went very smoothly. Will not hesitate to use your service again. I will also recommend you to others

Good cover for preexisting...

Good company when you have pre existing conditions such as I have. Easy website to use and navigate. Haven’t tried to claim anything as yet, however.

Very good service

Pleasant in dealing with an old person's application, and good prices. When misfortune struck the claim was dealt with promptly.

Travel insurance made easy...

When we needed some simple travel insurance for our trip to Fiji 1 Cover were the simplest and cheapest we could find without going through your life history.