Independent customer reviews

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1Cover NZ Rated 8.6 out of 1027 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Made a claim 3 days ago he...

I email asking if I should make a claim just in case our bags don't turn up haven't heard anything and it is now evening, Tuesday 5th February. I made a claim about lost luggage on Saturday evening by email because our bags didn't arrive into Auckland from Rarotongo with us on 2nd February. I have contact the airline and also haven't heard anything. I am totally disappointed

Very happy customer

I am so pleased with the overall service I received from 1cover. It was effortless, quick, and very affordable. I plan to tell all my friends about my wonderful experience, and highly recommend.

Very good when I changed m...

When I included India in my travel plans I received prompt, clear guidance and fee changes. Very much appreciated help.

Holiday in Samoa

I went to Samoa to the island of Upolo for seven days. I did leave getting travel insurance till late.1Cover was quick and easy (online) and conformation of the policy very quick, with contact details when required. I can honestly say I did not have to activate any part of insurance policy, but knowing it was available at any was comforting. Funny I got stung by a hornet, completely different to our New Zealand wasp, horrible looking things, but most of all I drove around the Island a lot dodging all manner of animals that crossed the road, including people.

Finally - Easy to understa...

I was easily able to understand what I was covered for in big print (rather than obscure small print that you have to try and work out). This is not so with other insurers, I was able to alter the insurance policy when we were in transit when we decided to travel to another country. All in all it was an easy decision

1Cover is the only way to ...

I have used 1 Cover Insurance a number of times over the years. Thankfully I have not needed to claim but a couple of years ago I was travelling with my sister in-law in the US, she unfortunately got sick and was briefly hospitalised, when we got back I asked her how did her claim go, she said everything went through without any problems, I was so happy for her as I recommended 1 Cover.

Compassionate and quick

I have just had a claim with 1Cover settled quickly and easily. Very happy with the way they got back to me so quickly and processed my claim, for a very painful circumstance, quickly and kindly.
I have been using 1Cover travel insurance for some years now and will highly recommend them to anyone looking for an understanding and reasonable insurer.

Happy chappy

Unfortunately I have recently had to make a claim on my overseas insurance cover after a small procedure in a Thailand hospital. Fortunately I had adequate cover on my policy. The staff I communicated with during my claim process where very helpful and patient (I had to resend some of my documentation because my camera was blurring the writing). The claim was sorted with out drama or ducking and weaving from the claims department. Many thanks for a painless process. Good job.

Additional flight expense

I experienced very good customer service. Very fast response. The claim process was very easy to put through and was very quick.

Overall, I was very satisfied with 1Cover. Excellent work! Keep it up guys!

Awesome service

Super helpful when me and my friend experienced medical problems overseas, quick reimbursement. Great value for money for snowsports insurance.

Excellent and hassle free ...

Had my first ever travel claim (Insurance excess) - It was promptly approved by 1Cover without any hassles. The officer who handled the claims was very professional. Would definitely recommend 1Cover to others.

100% Satisfied

It’s really upsetting when you lose something while travelling. But getting back home and having you guys taking care of it is a blessing. I’m really pleased and will recommend to all my friends.

The best insurance cover

I do quite a lot of travel and been with a few company's that did not come up to scratch, BUT One Cover is the best. I had to put a claim in and they where excellent to deal with.

Incredibly fast result wit...

After injuring myself on Christmas day I emailed all of the doctors bills etc to make a claim, thinking that because this happened over the Christmas period it would take a long time to process. This wasn't the case, my claim had been processed and approved within 4 days. There were no problems and everything was incredibly smooth and easy. Thank you very much 1cover team. I will most definitely use your services again and will highly recommend anyone else do the same!

Easy to deal with!

Roughly the same price for cover but unfortunately had a few things stolen whilst in Greece.. I thought this will be a nightmare and unlikely they would give it a look but were very genuine and helpful. 1Cover were easy to deal with and highly recommend them. Will use them again for sure.

Cannot Fault

we have been with 1cover now for several years and cannot fault the service we receive.
Prompt replies and claim settlement. We have recommended to friends/family with no reservations at all.
We have been travelling for several years and feel we have the right company if something goes wrong.

Best travel insurance I...

Incredibly good service. Helpful and friendly staff, and great to deal with. Claims settled quickly and without fuss. Fully recommended.

Best travel insurance I...

Incredibly helpful travel insurance who have settled my claims speedily and in a fully professional manner. Fantastic service, fully recommended.

Excellent insurance offeri...

If you are unfortunate enough to make a claim it is usually settled immediately without question. Such a good service. Have used them for the last 7 years.

Very happy that we have no...

We found it so very easy to get cover for our travel will be doing so again very soon.