Emergency Contacts

Our emergency assistance line is open 24 hours a day, 365 days a year. 

From Overseas

Phone: +64 9887 9423

Email: [email protected]

Within New Zealand

All Assistance Enquiries: 0800 367 729

International Toll Free Numbers

  • UK: 0808-178-5380
  • Australia: 1300884508
  • Thailand National: 1800 011 857
  • USA/Canada: 1 855-912-3443
  • Indonesia: 001 8030 612 053

Why Choose 1Cover Travel Insurance?

Pre-Existing Medical Cover

We automatically cover 34 conditions under our travel insurance policies. We understand that everyone is different and we assess pre-existing conditions on a case by case basis.



One Million Customers

We are proud to say that we have provided cover to over one million customers around the world. Whether you are exploring New Zealand or the rest of the world, we have a travel insurance policy to suit your needs.


Local Call Centre

Our Call Centre is based in Auckland. We’re open seven days a week for your convenience. Our team are trained travel insurance specialists who will be able to assist you in tailoring travel insurance to suit your needs.

Rental Car Excess

Our travel insurance will cover the excess payable (up to $5000) on your rental vehicle’s insurance resulting from the vehicle being involved in an accident, is damaged or stolen.

Coverage For The Family

Dependents under 21 years who travel with a parent or grandparent for 100% of the journey are covered at no additional cost on our single and family policies. 

24 Hour Emergency Help

You can rest assured knowing that you have 24/7 emergency assistance. We're there for you when you need us most.