Our emergency assistance line is there for you 24 hours a day, 365 days a year. Please note: THESE NUMBERS ARE FOR THOSE WHO ARE EXPERIENCING AN EMERGENCY ONLY.
If you need to make general enquiries, please visit this page.
In an emergency, we advise that you or a member of your travelling party call one of the emergency assistance numbers below as soon as possible.
The below numbers can also be found on your certificate of insurance which we emailed to you. Your certificate of insurance also has your policy number which will be helpful to have on hand when you call us.
If your ailments are minor, such as those that only require a GP visit, you may choose to visit a doctor, pay for your visit, and then submit your claim either from overseas or once you return home.
Phone: +64 9 887 9423
Email: [email protected]
All Assistance Enquiries: 09 887 9423