Emergency Contacts

Our emergency assistance line is there for you 24 hours a day, 365 days a year. Please note: THESE NUMBERS ARE FOR THOSE WHO ARE EXPERIENCING AN EMERGENCY ONLY. 

If you need to make general enquiries, please visit this page. 

In an emergency, we advise that you or a member of your travelling party call one of the emergency assistance numbers below as soon as possible. 

The below numbers can also be found on your certificate of insurance which we emailed to you. Your certificate of insurance also has your policy number which will be helpful to have on hand when you call us. 

If your ailments are minor, such as those that only require a GP visit, you may choose to visit a doctor, pay for your visit, and then submit your claim either from overseas or once you return home. If your medical expenses exceed $1,000 you must contact our emergency assistance team below.


From Overseas

Phone: +64 9887 9423

Email: [email protected]

Within New Zealand

All Assistance Enquiries: 0800 468 220

International Toll Free Numbers

  • UK: 0808-178-5380
  • Australia: 1300884508
  • Thailand National: 1800 011 857
  • USA/Canada: 1 855-912-3443
  • Indonesia: 001 8030 612 053