11% Off Travel Insurance. T&C's Apply.
10% Off* Travel Insurance! Limited time only. T&Cs apply
If you would like to speak to our sales team, we kindly ask that you use the ‘Message Us’ tool or send us an email to [email protected]. We aim to respond to all customers within 48 hrs, but in most cases it will be quicker.
We also have online chat with real humans, available between 11:30am–7:00pm Mon to Fri (NZST), opening at 12:00pm on Wednesdays.
For all claim related queries please email the us at [email protected]
Got a question? It might be faster to search our FAQs Centre.
If you need help with our travel insurance, have a question about claims, or want to reach out to us, the best way to contact us is to send us a message and we'll get back to you soon, or call us on 0800 422 400, Monday to Friday between 11:30am-7:00pm (NZST) (12:00pm Wednesdays), excluding NSW public holidays.
Alternatively, for general sales and enquiries email [email protected] and we will respond within one business day.
We also offer live chat with real people (no bots!) between 11:30am-7:00pm, Monday to Friday (AEST) (12:00pm Wednesdays). If you need to speak with someone, our team will guide you from there.
For claims enquiries, email [email protected]. Please allow up to 10 business days for a response
If you’re experiencing an emergency, Please call us on +64 9887 9423 as soon as possible. Please note: the numbers on this page are for those who are experiencing an emergency. This service is not for general enquires.
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