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update: 16th March 2022

TRYING TO CONTACT US?

Our customer service team is working very hard to answer all our valued customers queries as promptly as possible. All our insurance experts are working remotely so our call centre remains closed however we are happy to answer any questions you may have regarding a policy.

 

If you would like to speak to our sales team, we kindly ask that you use the ‘Message Us’ tool or send us an email to [email protected]. We aim to respond to all customers within 48 hrs, but in most cases it will be quicker.

For all claim related queries please email the us at [email protected]

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If you need help with our travel insurance, have a question about claims, or want to reach out to us, send us a message and we'll get back to you soon.

Emergency Assistance

If you’re experiencing an emergency, Please call us on +64 9 975 4500 as soon as possible. Please note: the numbers on this page are for those who are experiencing an emergency. This service is not for general enquires.


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