1Cover Case Studies



Why you need Travel Insurance

Te Ao's Story

72-year old Te Ao Maaka was on her way to Bali International Airport for a flight home to New Zealand when she suffered a heart attack. She was taken to hospital but refused treatment by doctors until demands for payment by hospital staff were met. Thankfully, Te Ao Maaka had a seniors travel insurance policy with 1Cover. 

1Cover alleviated the stress of the situation right away by handling payments for medical assistance and making sure family was with her. Te Ao Maaka was in hospital with family by her side for 13 days before being repatriated to New Zealand on a comfortable flight. Back home, she made a complete recovery from her heart attack. 


Isabella's Story

“They’ve got no idea..it can save your life.”

Watch the emotional story of Isabella Eaton, a little girl who travelled to Bali with her parents Tabitha and James.

See how 1Cover were able to help when Isabella nearly died - and why James thinks buying travel insurance is the most important decision you'll make when you go on holiday with your children. 


Alicia's Story

Alicia was skiing in Canada when her trip quickly turned downhill after a terrifying accident on the slopes left her with a fractured back. 

Thankfully, Alicia has Ski Insurance with 1Cover which covered her emergency evacuation off the slopes as well as Loss of income benefit which helped while she was off work recovering for five months.




Emily's Bad luck in Bali


Emily Gurr is a huge fan of Bali. That’s despite her being rescued from the holiday island after things went wrong — not once, but twice.

Emily's Dengue disaster 

When model Emily Gurr was 21, she was enjoying a holiday in Vietnam with a friend. It was a typical holiday: food, culture, and good times. From Vietnam, Emily flew to Bali to meet other friends and it's here that she woke up one day, debilitated from a dengue fever virus that she had picked up from a mosquito in Vietnam. From here began a holiday nightmare...but with 1Cover's help, Emily was evacuated form Bali to Darwin for treatment. 

Watch the full $52,000 ordeal above. 


emily's Motorcycle mishap

A few years later, Emily found herself back in Bali, a place she holds dear, despite what had happened to her when she got dengue fever. This time she was out walking to dinner, when a motorbike rider lost control fo his vehicle and fell on her ankle. She originally thought it was just a minor sprain, but the pain became excruciating. She wasn't sure what to do and got in touch with 1Cover, and was flown home soon after on a business class Qantas flight. It turned out her ankle was broken in four places and she needed seven screws and a plate in her ankle.