Hi! What would you like to do?

To view the status of an existing claim or upload documents, please login to your Policy and Claims Manager.

3 Easy Steps To Submit A Claim Online

  • Log in to Policy and Claims Manager and
    Launch the Online
    Claims Form
  • Complete the Form
    (it will take about 10 minutres)
  • Attach receipts and other
    required documents

 

Supporting documents you'll need...

We are going to need certain documents and evidence from you. But don't worry, we've kept it simple, and we only ask for documents that we need.
Select the scenario you're claiming for and we'll tell you what documents are required.

If you were injured or ill overseas and have medical & hospital expenses to be reimbursed

The documents you'll need are:

  1. Medical report from your Doctor in the country where the event occurred.
  2. Discharge summary (if you were hospitalised)
 

General Documentation

  • Receipts and proof of payment for each expense you are claiming

If your trip was cancelled due to a natural disaster, medical event or family emergency

The documents you'll need are:

  1. Contact your travel provider first and ask for refund. If they decline or partially pay the claim, ask for a ‘Refund Advice Document’ and supply to us.
  2. Original flight schedule/itinerary (with terms and conditions)
  3. Tax invoice with the total cost of your travel and accommodation arrangements
  4. Proof supporting the reason for cancellation
 

General Documentation

  • Receipts and proof of payment for each expense you are claiming

If you have additional accommodation or travel expenses due to re-arranging your trip

The documents you'll need are:

  1. Original and amended flight itinerary including the terms and conditions/fare rules for the booking and the total cost of your travel and/or accommodation arrangements.
  2. Receipts/proof of payment for the additional expenses claimed.
  3. Documentation outlining the cause of your expenses (i.e. medical report, letter from airline if delayed).
 

General Documentation

  • Receipts and proof of payment for each expense you are claiming

If you have lost, damaged or stolen luggage & personal effects (including phones, laptops)

The documents you'll need are:

  1. Proof of ownership/ receipts/bank statements for each item lost, stolen or damaged.
  2. Proof of loss (i.e. police report, report to hotel, airline, etc.)
  3. A repair quote from a reputable provider should the item be damaged.
  4. The IMEI (International Mobile Equipment Identity Number) of a lost, stolen, or damaged phone.
 

General Documentation

  • Receipts and proof of payment for each expense you are claiming

If the hire car accident you were involved in required an excess payment

The documents you'll need are:

  1. A police or accident report from the relevant authority.
  2. Your rental vehicle agreement that states the rental vehicle excess.
  3. A quote or repair invoice for the rental vehicle damage.
  4. Receipt/Proof of payment for the expenses incurred relating to the damaged vehicle.
 

General Documentation

  • Receipts and proof of payment for each expense you are claiming

If you are claiming for another reason

The documents you'll need are:

  1. Upload documentation explaining/supporting the reason for the expenses incurred.
  2. Receipt/Proof of payment for the expenses incurred relating to this event happening.
 

General Documentation

  • Receipts and proof of payment for each expense you are claiming

 

 

FAQs

 

  • What Can I Expect Once My Claim Has Been Lodged?
  • Can I Lodge A Claim If I Don't Have All Of The Required Documents?
  • How Do I Add More Documents To My Existing Claim?

 

 

Contact Claims

 

You can also lodge a claim by post. However, this may add unnecessary delays to your assessment. A downloadable Claims Form is available here. The fastest way for your claim to be assessed is by using the Online Claims Form. It only takes 4 minutes and the information immediately appears on our systems.


Phone Locally

Within New Zealand: 0800 000 333

 


Phone from Overseas

From overseas: +64 9887 7837