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Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Excellent

Booking very easy and quick, excellent customer service, price affordable and great follow up. Always use 1cover and strongly recommend.

Easy to deal with

When my trip needed to extended 2 days before contract end 1cover added the extra time to my contract even though 7 days notice is in the contract. Thank you 1cover, your the most easy insurance company I've delt with.

Ease of use

Easy to access. Paid up instantly for a claim made a couple of years ago. Will keep using this company.

Painlessly easy to change dates for the same policy number and received a refund within couple days.

Was painless and easy to modify the date after ringing up 1cover. I just explained how I mistakening selected the wrong month online. They reissued the same policy number with the correct dates and I received a credit back on my credit card within a couple days.

So easy and friendly will definitely use again.

I used another insurance company on my first trip and had nothing but trouble! I did not know it could be this easy... Thank you one cover will definitely be using again.

So easy and friendly will definitely use again.

It was the best value and easy to access! They were so friendly. I will be telling my family and friends to use 1cover. Also the policy was very simple to understand. So thank you 1 cover!

Reasonable cover

Easy to get the cover required for overseas travel for over 70's. We transferred from SCI when they changed requirements, even though we were members.

Feeling of Security

Once again it was good to have 1Cover in the background. I didn't need it on my latest trip but it was good to know it was with me all the way!

Above & beyond incredible!

We experienced the most fantastic service & support after a terrible accident in Italy recently. A horrifying experience was made positive; thanks to the entire team that ensured my husbands health, safety and comfort was a priority for the urgent return home. I felt completely supported every day & appreciated the wonderful advice & regular contact. Thank you to everyone on the team for your caring & professional assistance. We will always recommend you to travellers because of the service that was above and beyond incredible.

Cost effective and relable

My wife and I have used 1 Cover several times and are very satisfied. We have found them easy to use, cost effective, and twice when we have made claims there have been no issues.

peace of mind

although i did not use my travel insurance - it was good to know that it was there for peace of mind should i have needed

Glad I had it

Due to a storm impacting flights we very nearly had to claim, however in the end everything went well. Thanks.

Prompt efficient service

Took out domestic travel insurance at a very reasonable rate. Never had to claim on travel insurance before, but this time I incurred significant costs due to weather disruptions. Claims process was smooth and hassle free. All sorted online, paid out very quickly

Highly recommend!

Easy to purchase appropriate cover immediately online with clear and easy to understand details of what the policy covers. So simple and stress free. Recommended to me from previous customer and I will now be recommending 1Cover also.

Affordable

Have always used 1Cover when travelling as very affordable.
Had to make our first claim, approved in 2 days and settled in 5.
Thanks 1Cover

Great value

Thankfully we did not need to make a claim while away, but we found 1Cover to be a comprehensive travel policy at an excellent price compared to most others.

Great service and awesome product

Very happy with one cover service and product. We will use this again. It was fabulous for families as we didn't need to pay for the kids and so increased our cover. Thanks one cover

Great value for money

My partner and I were doing a 3 week trip overseas and decided to go for 1 cover, their policy seems more comprehensive than the competitors and they offer good value for money.

User friendly website

Fortunately I didn't have to make a Claim but felt secure with the Cover I had for a reasonable cost. I found it very easy to get sorted on the Website and would use ICover for future travel insurance.

Great cover for less money

1cover provides great family cover for less money. Website application is spot on. And common pre-existing condition are covered. I am very happy with 1cover