Independent customer reviews

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1Cover NZ Rated 8.6 out of 1150 reviews

Claims experience
Value for money
Customer service

Response and service by 1C...

We took insurance because of my Artrial fibrillation. When my wife fell down the stairs and badly broke her right femur it was all. One phone call to 1Cover Insurance and at a moment everything was taken off my shoulders. After my wife Lorna's operation and release from hospital their planning to get us home on a flight to New Zealand was absolutely first class from everyone who contacted us. We were flown business class because of the nature of my wife's injury. Thank you thank you and thank you again No.1 Insurance. Brilliant.

Easy as

Easy to order, easy to print and keep with us, easy to understand cover conditions, haven't had to claim though so you never know until you need it.


Amazing and helpful staff. Easy claim process and good pricing and value for money. Thank you 1cover! We will be back :)

Prompt & positive clai...

Would have given a 10 for claim response had I not found the online claim process a little clunky and slow. In other respects very good with helpful advice by phone and a very quick claim approval.

No fuss. No fancy speak. J...

I've never made a claim from any travel insurance company. Also I don't carry anything of value which I couldn't afford to lose.. But that's not the real point. Because things can change suddenly. So I buy insurance for peace of mind especially if I require medical assistance. So I don't want an insurance company who scrunts their way through any potential preexisting condition with a view to avoid a claim if something goes astray. Everyone carries a medical risk whether they know it or not. And no Kiwi ever goes on holiday deliberately to get unwell or get an intervention. It's all free here anyhow. So this is why I always choose 1cover insurance. No fuss. No frills. Reasonable exclusions. And reasonable pricing.

Definitely recommend 1 cov...

We felt safe knowing we had the cover we needed- luckily we didn’t need to make a claim. All communications with setting up the insurance were prompt and easy to tollow- would recommend and use again

Excellent product and clai...

I have an annual multi trip policy which I found to be excellent value for money. I recently had to make a claim relating to damage to a rental vehicle. The the online claims system was very good and the team had assesses my claim and paid out within 48 hours. Have had nothing but good experiences with 1 Cover.

Highly recommended insuran...

We did not need to take advantage of the travel insurance but it was comforting knowing it was in place should it be required.

Best Insurance Company

An awesome company that never queried our claim at all. Approval was straight away even on a Sunday. Money in my bank next day. Would never use another insurance company and have recommended to many

I was happy with ...

with the service but not overly excited didn't feel it was as personal as in past years. Value for money is subjective I was just pleased to get pre-existing condions covered.


I was pleased with the ease of being able to do all i needed on line. Also had a great holiday.

Always reliable and value ...

I use 1cover often. No issues recently but they were really fantastic when i had an appendicitis while travelling in South America. I'm really happy i went with them because they made it easy when it was time to claim.

1Cover Recommended

Having used 1cover a number of times now, getting cover is an easy process. Past claims have been settled promptly.

Easy no fuss insurance

This is my fourth or fifth time I have used 1 Cover. I now do it all online and it also covers my condition for a little bit extra. Would not hesitate to keep using this insurance company. Keep up the good work.

No fuss easy to access tra...

Good cover, easy to sign up for, good value for money.
Peace of mind, 100%.
It made our stay in Aussie Stress Free.
Many Thanks

Used three times and never...

This last trip was to Samoa and it was very cheap cover 1 Cover is the only one for us

1Cover is NUMBER 1

Easy, fast process - complete online with additional support from their CS team for those ‘out of the box’ questions. Well priced, extensive range of cover for all your needs & a timely reminder at the end of your cover period in case you have extended your trip.

Prior to a friends recommendation I always used *another* insurance provider but never again. We have used this year alone for holidays to both Fiji & Bali with many more still to come.

1Cover are my go-to & should be yours also.

Rate a bit expensive

Didnt have to use this this time which was good as had previous experience where I had to pay up front for the medical service when informed by your call centre that I would not have to pay upfront as this medical centre bulk billed, so was not too happy.

Easy great value for peace...

Very easy online cover to set up to help with your overseas travel for peace of mind. Rental companies rip people off charging double for Insurance where the travel Insurance covers everything. I felt very safe and secure on holiday knowing 1cover had my back and very affordable. I also extended my trip and i received an email from 1cover to extend my cover and i did only cost me $10 dollars. And it was so easy to do using my mobile phone. Would definitely recommend 1cover Insurance to anyone.

Easy cover

Easy to get a quote and complete online. Covered all our requirements. Existing diabetes cover at a reasonable extra cost.