Independent customer reviews

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1Cover NZ Rated 8.6 out of 1150 reviews

Claims experience
Value for money
Customer service

It was great to be able to...

I was happy with the product, and have taken it out for our cruise from Singapore to Sydney. Less questions to answer than the others I have used.


We have traveled with the comfort of 1 cover for many years now. Have only once had to make a claim but at the time we were so impressed with their support we vowed to stay loyal clients.

Not sure why I bothered

I took out travel insurance for a trip to USA. When my plans had to change at short notice, due to the serious illness of my mother in the USA, I was told that none of the additional charges for changing my travel would be covered because my mother didn't reside in NZ. Pointless, really.

Great service

Great service, fast service and very ready to deal with. I would highly recommend this service. The price was also great value.

Saved by 1Cover

The start of the claim process is the worst bit. I was in hospital and the doctor said I needed this operation. I got 1Cover on the phone and they went through the process, but they tell you they are going to get your medical records from your GP and let you know. That's when you hit panic mode! Thinking did I tell them everything, did I miss something, what if they don't approve this, what will i do. Quite stressful actually. Fortunately they got on to it quickly and had my approval in a short time, from there on everything went very smoothly and I was extremely relieved to have 1Cover! I will certainly use them next time.

Great value and friendly s...

Injured myself skiing and the insurance cover came through super quick, the team were friendly through the whole ordeal

Medical and trip refund

Frustrating process dealing with more than 10 different workers. No consistency. Was left feeling annoyed. I would struggle to recommend this service to others.

1 Cover exceeded my expect...

Within the same day of making the claims, the claims were settled. The assessment was very fair and without any followup required. Our word was accepted without question. This experience served as a reminder that keeping records of ownership of personal property is very important.

Great service!!!

was anxious about travelling for the the first time with my type 1 diabetic 4 year old... customer service was informative, reassuring and provided great value for money... thanks heaps!

No refund

I had an accident overseas and to continue treatment in NZ and had to pay for that out of pocket.


Incredible service, fast claims payout and generall all round awesome insurance company to have on your side.

Keep it up guys!

Expedient claims process. ...

I can't speak highly enough of my recent claim experience with 1Cover Travel Insurance. It was quick and easy to make the claim on line. Within a few days my claim had been processed and the outcome decision emailed to me. Staff were very friendly, helpful and made sure that I had all questions answered to my satisfaction. I highly recommend 1Cover Travel Insurance. I felt safe dealing with them and totally trust them. 5-star plus customer service experience for me dealing with them.

Making a claim

I will not use your company again, online claim form too complicated. To replace my glasses, i had to send a copy of receipt, airline ticket, receipt of glasses that had faded unable to copy all on line which was difficult for me to do. I even rang from Australia and their customer service advised me that it would be easy to do the claim at home - untrue. I am 75 years old and have basic computer skills, so i will just have to buy a new pair (i even went to a jeweler and they said they couldn't fix the arm.) And forget about saving some of the cost of new glasses.

Easy to apply for

Was so easy to complete form and organise cover. Also the follow up emails and contact access. Would use again and recommend to friends

peace of mind, not piece o...

we had a quote with our tickets, it wasn't a bad price I thought for two adults. But 1Cover came up on my FB feed and I thought I would compare. Identical levels of cover (only I could opt for a lower excess) and the price was half the quote from our agent. It was a no brainer, online reviews supported 1cover as a great option.

The only GO2 Travel Insura...

1Cover you rock! The only travel Insurance we would consider using. Easy peasy on-line forms & claims are a breeze. Well done to the consultants for your professionalism.

Very good claims experienc...

While on a cruise ship, I identified a melanoma, which needed immediate excision and histology. 1Cover was very prompt in providing the go-ahead, in following up progress, and in settling the claim. Excellent!

Easy insurance

The travel insurance was quick and easy to purchase. The information provided was comprehensive but written in easily understood terms. Great value for money which gave me peace of mind for my trip.

Awesome service

I had initially only planned to be in Japan for my holiday but the opportunity arose for me to travel to South Korea. I had not put this on my initial policy. The night before flying i contacted 1Cover and was extremely surprised at how accommodating they were and especially at no extra cost. They have amazing customer focus and i will be recommending you to everyone.

Late claim

We have insured with 1Cover many times and the process online is always simple, even for the need of extra cover (eg camera equipment) or existing medical conditions.

We have only needed to claim once, and that was quickly and efficiently carried out. The claim was made several months after our travel, when an unexpected bill was sent through from our overseas destination. There was no issue with the lateness of the claim, and this took away the stress of a rather large potential expense that would have left a "bad taste" about the holiday.

We are very happy with 1Cover!!!!