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1Cover NZ Rated 8.7 out of 937 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Comfort holidays

We cannot go on holiday without insurance and this must must be a good company because it is always our first port of call. We won't leave home without it

Excellent

Have used 1cover for many years now and have not had any issues with them. Even when our trip was cancelled due to storm a couple of years ago. They paid me back within a few days

Highly recommend 1 Cover

On two different trips this year we have had to make claims on our travel insurance. 1Cover have been absolutely awesome, excellent customer service, prompt replies and no issues with the claims being accepted. Money in our account within 5 days. Definitely the best travel insurance we have ever had and at a reasonable price. Can't recommend them enough

Great help

I got mugged in Mexico City and 1Cover were helpful in organizing my claim against a stolen phone. Thanks

Claim experience

Had to make a claim due to an airline strike. Claim was settled quickly, in full, with very good communications.

Easy online application

Easiest online travel cover I’ve found.
Haven’t had to make a claim so can’t comment on ease of receiving payouts.
Would use again next time travelling overseas.

Quick,straight foward cove...

Great to get travel insurance online Quote and it's all covered in a few easy steps and peace of mind that you can go on holiday knowing your covered and looked after.

Poor system for theft clai...

We had a gold neckless and pendent lost/stolen from our hotel room. It was purchased in the mid 1980's so have no receipt,(only photos) On phoning your claims department I was told that without a receipt it was probably no point in putting in a claim.

Upgrading for home flight ...

My husband and I got upgraded for the home flight. Took them quite awhile to let me know whether it was going to be done. Was quite stressful being unsure as it would have been too late to arrange it ourselves.

Easy to sign up, did not m...

Simple process to compare and select appropriate insurance cover; only a few minutes to complete the data entry. We had a lovely holiday and didn't need to claim, so I can't speak about how that works.

Great service, no hassle c...

I travelled recently with my daughter and her young children to Europe. When we got stuck in Singapore for a week because the child was too sick to fly all the way to Europe, my 1 Cover insurance covered my costs even though all the receipts were in my daughter’s name and she was covered with a different insurer!

Very good cover for 2 week...

Organising this was quick and efficient.

Cover included excess for car hire, so that saved us quite a lot of money.

My only complaint is that I had to pay extra for cover for breast cancer that I had 9 years ago. There is no sign of it now, so surely I should have been able to exclude it.

Simple and cost effective

It took less than 10mins to get travel insurance with 1 Cover online and for our family it was cheaper than any other travel insurance by $50 plus.
I rang the 0800 number as I had a query and the person I spoke to was helpful and friendly. I had a great experience and would use 1 Cover again .

Excellent service

I have used 1 Cover twice now easy to sign up for and confirmed by email then all your info sent to you. Reminder just before your travel finishes in case you need to extend. Will recommend to others.

Excellent service

I have used 1 Cover twice now easy to sign up for and confirmed by email then all your info sent to you. Reminder just before your travel finishes in case you need to extend. Will recommend to others.

Value

Peace of mind while travelling that if mishaps occur you are covered at a price that you can afford

Simple process, Responsive...

I was drawn to purchase 1Cover because from the website and from my emailed enquiries the company clearly understood my need - specifically that I had extended my travel and there was a period not covered by insurance. 1Cover make it simple to purchase cover when already overseas and though I have not researched other insurers, I believe the cost to be reasonable. I received clearly explained responses to my emailed enquiries - which put my mind at rest regarding what was covered by the policy.

I never travel without 1Co...

In the past I have had claims & they were paid promptly. On my most recent trip my stay was extended by one day & I called !cover to extend my policy for a mere $8.50Imagine my relief when due to fog my flight departing Sydney was delayed for hours meaning I would miss a connecting flight. It was very reassuring to know any missed flights, hotel accommodation, meals, taxis, would be fully covered by the extended policy. A fellow traveler was not so lucky having no travel insurance was left with additional expenses of $900

One of the best

A good priced cover a lot of the other one's were over priced and very picky.We have used one cover for a while now always found it good

Worry free family holiday....

Relaxing, pleasant and helpful staff in intial contact. Gave excellant advice on coverage provided. Meant that we had a worry free holiday experience.
Well done to all invoved.