Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover NZ Rated 8.6 out of 1150 reviews

Claims experience
Value for money
Customer service

Fast, Easy and Reliable.

Both children got sick overseas and we put a claim in immediately. So easy, no fuss and up to date alerts every step of the way. Claim was processed and paid into our account under 7 days ! We will 100% be using you again. When we travel.

Great outcome some confusi...

Kept getting asked for documents I had already uploaded and sent.Also, had to make the calls to Australia at my cost. Claims Advisor said he tried to ring me a few times but there was only 1 missed call on my phone. Once we talked everything was sorted out smoothly.So great outcome but a little sloppy along the way

Uncomplicated question

Had been filling out forms with other insurance companies for travelling and found that questions are hard to answer. It cost way too much as soon as i answer yes to a question eventhough i know its only a minor circumstance. Thank you to 1cover for making my holiday stress free. I will recommend your travel insurance to my family and friends. Thanks to my family doctor who recommended this to me.

easy to apply on line and ...

However, would have appreciated a reminder email with details before I departed as I have set up 6 months before travel

Don't use if backpacki...

I used the Comprehensive Policy for my backpacking trip across Europe for two months. In one of my hostels I had money stolen out of my wallet which was in my bag next to me while I slept. 1Cover will not reimburse for the money stolen because it was 'not on my person'. I clarified that they expect a person to sleep while wearing their bag and they responded yes, but it would be okay if the money had been in my pocket or if I had slept with a fanny pack on me. They also stated that they consider a hostel room to be a public place and therefore any thefts that occur from a hostel room will not be covered by their policy. Definitely do not go with them if you plan on sleeping on your trip or staying in any hostels.


It was very easy to find online and it covered me comfortably on my holiday period. That I didn’t have any problems or sickness while I was away and didn’t need to use my travel insurance.

Bad service and unwilling ...

I called the 24-hour emergency number to advise them my glasses had been broken - unhelpful unwilling to offer advise or help

Next time I will chose ano...

I purchased Travel insurance for $80.56 that was supposed to cover a few things including hospital expenses. It happened to me that I ended up with paying medical fees around $250. My Claim hasn't been processed yet ( 3 weeks later the accident) - I haven't received any response on my email. I provided all possible information required, but has been left without an answer.

Nice and easy.

Buying experience was simple and easy. Can't comment on claims experience as I didn't have to lodge one. Phew! Otherwise everything else was on point.

Claim response terrible

On tuesday 3september had my passport and phone stolen in Bali. I made a claim that morning and followed up with a police report. I received a computer generated email and after 6 chase up emails stating my situation was URGENT i have received no communication at all. Few days ago my wife phoned on my behalf but was told she needed authorisation of which i had all ready given.
I have emailel the help line yesterday. After all of this i have heard nothing from 1Cover. I have taken out travel insurance through 1cover on several occasions but this is my first claim.
Today is Saturday 7th September, hopefully this review might wqke some one up!!

Not worth having

wouldn't bother with travel insurance again as when you need them they always have a clause to get out of it

Easy and quick

It was easy to follow the instructions online and the rates were good in comparison to other main travel insurance companies.

Helps me feel secure

I love using 1 cover, I always get my insurance through one cover whenever I travel and it just gives me lots of reassurance that I’m covered If something goes wrong.

Have used for years

Have been using Cover1 for travel insurance for years. I have never made a claim but my husband did and the team was very helpful and the process was smooth. I ordered my travel insurance early this time. Changed my travel plans to make the trip shorter, but was not allowed to make the necessary changes to the insurance policy, which surprised me a lot! I would warn others not to buy the travel insurance until almost ready to leave as one is not allowed to make one's trip shorter so I had to pay for a couple of weeks of insurance coverage even though my trip was not as long as the insurance coverage indicated! Strange, eh!?!

Piece of mind

Good value for money. I have never had to claim so far. Easy to book online. Will book again next trip.

Always use 1cover

We always use 1Cover for our holidays, 3-5 times per year and only needed to claim once and our claim was handled promptly, thank you 1cover

Good cover

I really found the process in getting this cover very easy. When i spoke to the staff around my quote they handled everything professionally.My only concern was a few days before departure i rang just to run some "what ifs' scenarios and confirm I understand what i was covered for. The person I spoke to did not seem confident in giving me information to make me feel comfortable about what i was covered for.


1Cover are the only travel insurance company our family use. We have only had to make one claim and that was very fast and efficient. Either online or over the phone, insurance cover is easy to arrange.

Excellent service.

I was injured overseas and contacted 1Cover by email for advice. They answered quickly and reassured me I did not have to file the claim straight away which was a relief. Since my return I have filed my claim which was processed and accepted promptly. Thanks!

Excellent on all levels

Fast responses, easy to chat to, quick service and turnaround. Friendly staff with non-judgemental emails that make you feel at ease.