Independent customer reviews

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1Cover NZ Rated 8.6 out of 1095 reviews

Claims experience
Value for money
Customer service

Good cover

I really found the process in getting this cover very easy. When i spoke to the staff around my quote they handled everything professionally.My only concern was a few days before departure i rang just to run some "what ifs' scenarios and confirm I understand what i was covered for. The person I spoke to did not seem confident in giving me information to make me feel comfortable about what i was covered for.


1Cover are the only travel insurance company our family use. We have only had to make one claim and that was very fast and efficient. Either online or over the phone, insurance cover is easy to arrange.

Excellent service.

I was injured overseas and contacted 1Cover by email for advice. They answered quickly and reassured me I did not have to file the claim straight away which was a relief. Since my return I have filed my claim which was processed and accepted promptly. Thanks!

Excellent on all levels

Fast responses, easy to chat to, quick service and turnaround. Friendly staff with non-judgemental emails that make you feel at ease.

Good value for money

We had great piece of mind when our claim was accepted by 1Cover while we were still on the cruise.Their followup when we got back to Auckland was professional and efficient.

A difficult situation with...

I'd had an allergic reaction to something which to this day remains a mystery. I received great support from 1-Cover emergency care rep to get a consultation, but was unable to make effective contact with medical support staff in the country I was visiting. So, great advice and support from 1-Cover, but not so good from Australian Doctors offices. Luckily I didnt die from the hives in my throat, aye Aussies!!

Easy to sign up, great val...

While abroad in Fiji for a wedding my son had some belongings stolen including a phone and items of clothing. We claimed for these the day after we returned home and within 24 hours 1cover had accepted our claim and had paid out within 7 days. All I can say is excellent product at a competitive price and AAA rating on your claims process. Well done 1Cover team.

Good value

Good value, yet to need to claim.
Policy seemed to be comprehensive.
Hard to complete a review without having the claim experience

Very good when buying.

Very easy to buy cover and a lot of pre-existing conditions are covered. Filling out the claim form took far far longer than the claimed 10 minutes. But, they paid promptly.

Great service

It was the first time i had used 1Cover found it great to navigate I was recommended by a friend and I will be recommending it in the future.

1Cover - Excellent!!

Blown away by the fast communication and response from 1Cover while I was away in Bali, I had an unfortunate situation happen and they were quick to reply and come to the rescue. Will use again and recommend to friend and family.

I found the staff most hel...

Taking out the policy and having peace of mind whilst away was great. It was even easier making a claim when we got back. Although you were a little slow paying out.

Always feel safe travellin...

I have used 1Cover for years for my travels and love the ease of booking it. I personally haven't claimed but travelled with someone who has. He had a great experience.

No Worry. Be happy

If there’s some further discount or rewards to your loyal and no claim customers will be much more encouraged and appreciated.


Not much really to say except, I will always get Travel Insurance prior to overseas travel. I always feel secure in knowing I have it, anything can happen or go wrong. Great cover, great price 👍

Total Peace of mind

Recently my daughter travelled from New Zealand to China for a holiday with me (I currently live and work there). While organising all of her travel arrangements, I spent several days researching different travel insurers, including my family's normal insurer. I discovered that 1Cover offered the most comprehensive cover for China and Asia, at a substantially lower rate than every other insurer I looked at (And I looked at many, many insurers). Fortunately my daughters China holiday passed without incident, so I never had cause to claim on her insurance, but it really did give me absolute comfort and peace of mind to know that she was protected for the entire time from the moment she left her home in New Zealand to the moment she arrived back there.
Therefore I absolutely, without hesitation, recommend 1Cover to people travelling abroad, especially here to China. From application to policy issuance, the entire process was simple, effortless, thorough and, most of all, friendly. Well done and thank you 1Cover, I will certainly be using your services again in the future.

Peace of mind

I've always had peace of mind using this insurance company ,all dealings with staff & website have been great

Great value insurance &...

We have used 1-cover a few times now. Travel insurance is very competitive. This trip we used their camper-van cover that saved us "loads of money" The motor-home company were going to cover us the same for 8 times the premium!

Highly Recommended

Would definitely recommend, had to cancel an upcoming trip due to medical reasons and 1Cover paid out with no hassle. Will be using in the future.

Car hire claim

Easy guidelines and response with no hassle.
Claim approved within 1-2 days when following directions and uploading required documentation.
Have always and will continue to use 1cover for my travel needs.

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