See what our customers have been saying on Compare Travel Insurance.
Review by *****@paradise.net.nz
We have used 1 cover travel insurance for many years and for many trips. This was the first time I have ever had to make a claim.
I found it easy to submit my claim and the response was very quick and the claim paid into my bank account within a couple of days of the approval.
I shall continue to use 1 cover for future insurance covers.
Review by *****@yahoo.com
Everytime and everywhere we go there is only one travel insurance for me and my family. 1cover support and understand us their clients.
Review by *****@xtra.co.nz
I would like to congratulate 1Cover as when we needed to advise of a claim you were easy to contact, you followed up to see how things were going and the claim ang refund was easy and reasonably quick to get paid to our bank account.
Thank you!
Ray & Sheron Arvidson
Review by *****@hotmail.com
I had travel insurence for over 6 months while traveling. During this time I had to make a claim the process was fairly easy and they paied out. Had more trouble when my camara needed fixing and I had to get a quote witch ment sending my camara off so I never got around to this (due to always being on the move) therefor the claim never went through. But the claims i submited where promptly assessed and paid accordingly. Love the fact you can pay a few extra dollars and have $0 excess. Am now back overseas and using them again.
Review by *****@gmail.com
Easily claimed my lost item and got money in my account quickly. The process was quite straight forward. I will take the insurance for my future travels as well. Thanks.
Review by *****@orcon.net.nz
I found 1 Cover Travel Insurance very easy to work with and appreciate the very fair and quick response to my claim.
Review by *****@yahoo.com
first time i have made a claim ,1clover was so
helpful to me would always use 1clover very easy
to deal with
Review by *****@xtra.co.nz
1 Cover Travel has been outstanding in there customer service and the speed at which they meant my claim.You now have a life long customer.
You are the best and are very easy and great to deal with.
Review by *****@yahoo.com
I lost my wallet with cash and cards in Hong Kong. Also we couldn't use our disneyland tickets because my little girl got sick. 1 Cover payed out for everything with only $100 excess. Was easy to email them the evidence. Exceeded expectations.
Review by *****@gmail.com
Made a claim, they made it easy for me to get my documentation in order and it was approved and paid out well within the time stated.
Review by *****@hotmail.com
We submitted a claim and never had any response at all ... chased after 10 working days to find they had paid out only a small portion of the claim, asked for it to be reviewed then heard nothing for a further 10 days had to keep chasing to find out anything then was misled as to how long it would take for the balance of the claim to be paid out overall it was pretty much shambolic as far as customer service goes.. up until then everything was fine..
Review by *****@publictrust.co.nz
Had issues on holiday and they were ready at the end of the phone to help. Claim when I came back was processed fast and efficiently
Review by *****@hotmail.com
Claiming our hospital bill was made super easy by the staff and very quick highly recommend will always use when traveling
Review by *****@gmail.com
Thank you so much. I know it was a pain but no fault of ours. Airline changed flights. We use you each year. Wouldn't go anywhere else for travel insurance.
Review by *****@gmail.com
Your staff are friendly, helpful and a pleasure to deal with. My experience with 1Cover has always been great, I wish more companies were as easy to do business with - I would book travel insurance with you again, many thanks 1Cover :)
Review by *****@xtra.co.nz
I found it easy to deal with as long as you can provide the proof needed I can't see anyone having too many problems.
Review by *****@gmail.com
Appreciate having cover at age 79 and pleased to be able to talk to actual people on the phone when not computer savvy.
Review by *****@hotmail.com
Our flight was delayed one day due to fog. Claim paid quickly and hassle free for both food and taxis. Call center was helpful in confirming what we could claim at the time it occurred.
Review by *****@xtra.co.nz
I switched to 1 Cover for my travel insurance after an awful claim experience with Southern Cross about 4 years ago. At the time the SC insurance was about $20 cheaper for the same perceived cover. NEVER AGAIN. I have used 1 Cover since then wit all going well and no reason to lodge any claim. This however changed on a recent trip to Malaysia and Thailand, where extreme weather influenced our trip. Whilst it was difficult to identify individual loss, the incident did cost us. 1 Cover took a global view of the problem and compensated me for the difference in costs due to these changes. A very BIG PICTURE view of travel insurance and one which will assure my future business
Review by *****@hotmail.com
Had trouble calling from overseas. I called the right number the IVR option wouldn't recognise the options I was selecting.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its New Zealand branch, HDI Global Specialty SE – New Zealand (FSP 774050).
