Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover NZ Rated 8.6 out of 1260 reviews

Claims experience
8.0/10
Value for money
8.6/10
Customer service
8.6/10

Check your policy!!

We purchased a fully comprehensive policy in October 2019 for a 5 week trip in Europe in March 2020. The trip was booked and paid for in advance hotel bookings were non cancellation deals, flights, train tickets, tourist attractions etc to the value of $15'000. A pandemic clause to be found on page 68 allowed this company the ability to take the premium, provide no cover and walk away with no moral compass or consequence.

Avoid this company at all ...

Poor support and customer service during this tough time. I purchased a comprehensive policy with additional cruise cover at the end of 2019 for a cruise holiday at the end of April 2020.

As you well know, all travel and cruises were cancelled around early March and 1Cover (quite fairly) would not cover any claims related to a pandemic. I was able to recover full refunds from all airlines and the cruise line myself easily, however when it came to cancelling the insurance policy for this now non-existent holiday 1Cover refused.

Their contact center was impossible to reach after multiple attempts over weeks and a few emails, nor did they offer to refund the policy for travel that had been cancelled outside of my control, almost 2 months before the trip was even scheduled.

I originally chose 1Cover as they had the most competitively priced policy available, but I would suggest you avoid them and pay the premium for a policy with another company in order to avoid being robbed by them in the future.

Abysmal Company - Steer Cl...

I contacted them multiple times prior to my trip and they completely ignored my messages. I will be finding another provider for my next trip, as I cannot trust a provider who ignores their customers leaving them out of pocket. Really despicable company - shop elsewhere.

Awful Company to Deal With...

Absolutely no customer service. Purchased a policy September last year for travel in June which now looks very doubtful.
Emailed 1Cover 10 days ago and have followed it up twice to see if they will allow the dates to be changed or refund less the cancellation of travel portion of the premium. I sold travel insurance for close on 40 years and either of these options were both possible but it appears not with 1Cover. Take your money and forget you.
1Cover website says airlines, hotels, tour operators, cruise companies are all doing their bit by waiving fees and/or making refunds. Legally they don’t have to but they obviously have a moral compass.
Not so my insurance company

Easy to use claim online p...

Easy and fast and cared enough to include well wishes for the person who was unable to travel due to medical reasons.

Super Easy Piece of Mind

Easy to purchase, always buy as soon as I make my plans! Touch wood no issues to claim for!!

Didn't cover Corona

1 cover have a broad policy that they wouldnt cover events in the media or pandemic/epidemic. We booked our travel cover way before corona had even started to become an issue. World Nomads would have covered us in this instance so probably consider them in future.

Not covering pandemic NOT ...

We paid $ 600+ for our coverage for a trip to Peru. The travel company cancelled the trip due to the danger of Covid-19 (very low in at the moment in all countries we travel through!!) and now we do not have cover, even while we got the insurance way before the outbreak. Now we loose the premium (paid for no cover), extra booked excursions cancellation fees and the cost of our air tickets. A total of US$ 3000. THANKS VERY MUCH 1 COVER.
We always had you as insurer for our travels, but bthis is obviously the last time. It is a pure rip-off.
I can nderstand you have no cover if a outbreak has occurred, but not if there is nothing on.

Good Service and Very Help...

Was easy to update my policy, but might be good if it was clearer that extra packages were required for winter sports and the like...I didn't discover that till a few days before I left the country.....

Always a great price for t...

When traveling we always shop around for the best price now that we are on the pension and find that 1cover is consistently cheaper than anyone else. The cover is comprehensive and suitable for our needs.

Easiest way to arrange tra...

I only choose 1Cover for my insurance. Easy to arrange. No fuss or bother. Can concentrate on enjoying my holiday.

Very good communication

It is the second time that I use them as travel insurance. I didn't have to use it in any of the situations, but I like the quick and easy way they communicate via email and msg.

The best travel insurance ...

I always get 1Cover for all my travel insurances.
For more than 10 years, their customer service is consistently professional and very knowledgeable.
They are always prompt in responding to all my queries and claims. Their people are very reliable.

I really hope they will continue to do their bests and their business will expand to many more countries.

I will always have high regards to 1Cover and
to its affiliate business partners.


Kind regards,

Sharon

Extension of cover while o...

I had to extend my cover whilst overseas and had NO trouble doing this as the instructions were clear. Great communication. I would definitely recommend 1Cover for Travel Insurance and will be making contact with them as soon as I travel again. Thanks

Amazing pre existing medic...

I have a medical condition and most of the travel insurance companies would automatically decline to insure my condition including 1Cover. I have always use this company in the past and now since 1Cover are covering my condition, it's a bonus for me! I will still continue to use them.

Claim rejected

I have GP visits as I was unwell , I claimed it but it was rejected , I understood that we could claim for medical expenses but they referred me to terms and conditions and told this occasion it is exclusion

great service

I have been using one cover for some years now and always received excellent service both on line and over the phone.
I have only had one claim and it was handled with speed and courtesy.
very happy and will continue to use one cover

Dont leave home without it...

Travel Insurance is a must - but at this point in time it will not be of any benefit to us if our overseas trip for which we have already paid $40000 is cancelled because of Coronavirus :(

All went well, but then no...

Previous experience when a claim was necessary went well so that no other company else really in the running.

Easy to apply for

Very easy to get cover good pricing, I haven't had to claim let so that's why I can't rate that, good company i believe.

1 2 3 4 5