See what our customers have been saying on Compare Travel Insurance.
Review by Pamela Hawkins
The application process was time-consuming and the cost of the policies almost doubled from the previous year due to our age I presume. (our health problems hadn't changed)
The small claim we put in on our return was handled quickly and efficiently.
Doubt whether we will take out travel insurance in the future due to the cost.
Review by Lee McKenzie
We have used 1 cover travel insurance for many years and for many trips. This was the first time I have ever had to make a claim.
I found it easy to submit my claim and the response was very quick and the claim paid into my bank account within a couple of days of the approval.
I shall continue to use 1 cover for future insurance covers.
Review by vanda suliarta
I am not satisfy with my claim and will never buy insurance from you again
Will go back to southern cross
Review by Maria Gloria
Everytime and everywhere we go there is only one travel insurance for me and my family. 1cover support and understand us their clients.
Review by Sheron Arvidson
I would like to congratulate 1Cover as when we needed to advise of a claim you were easy to contact, you followed up to see how things were going and the claim ang refund was easy and reasonably quick to get paid to our bank account.
Thank you!
Ray & Sheron Arvidson
Review by Jennifer Henderson
I had travel insurence for over 6 months while traveling. During this time I had to make a claim the process was fairly easy and they paied out. Had more trouble when my camara needed fixing and I had to get a quote witch ment sending my camara off so I never got around to this (due to always being on the move) therefor the claim never went through. But the claims i submited where promptly assessed and paid accordingly. Love the fact you can pay a few extra dollars and have $0 excess. Am now back overseas and using them again.
Review by Ron Tustin
Although a small claim and straightforward it took a long time (2 months) to complete. I would reconsider bearing in mind there may be a larger claim some time when i would be wanting a quicker response.
Also there was no communication about the process or where the claim was held up by the company.
Review by Arash Heidarian
Easily claimed my lost item and got money in my account quickly. The process was quite straight forward. I will take the insurance for my future travels as well. Thanks.
Review by Benjamin Elley
Your claims people don't know the terms of your policies. it took ages to secure payment for my claim, despite being a simple request that you must get very regularly. Not impressed at all, and still waiting for the payment to come through.
Review by Joy Ritchie
I found 1 Cover Travel Insurance very easy to work with and appreciate the very fair and quick response to my claim.
Review by Joseph Nand
Claim payout should be processed within 48 hours once the claim is approved.
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Review by Graham Frost
first time i have made a claim ,1clover was so
helpful to me would always use 1clover very easy
to deal with
Review by Grant Kerr
1 Cover Travel has been outstanding in there customer service and the speed at which they meant my claim.You now have a life long customer.
You are the best and are very easy and great to deal with.
Review by Brett Moodie
I lost my wallet with cash and cards in Hong Kong. Also we couldn't use our disneyland tickets because my little girl got sick. 1 Cover payed out for everything with only $100 excess. Was easy to email them the evidence. Exceeded expectations.
Review by Steven Wells
Made a claim, they made it easy for me to get my documentation in order and it was approved and paid out well within the time stated.
Review by Andrew Corsbie
We submitted a claim and never had any response at all ... chased after 10 working days to find they had paid out only a small portion of the claim, asked for it to be reviewed then heard nothing for a further 10 days had to keep chasing to find out anything then was misled as to how long it would take for the balance of the claim to be paid out overall it was pretty much shambolic as far as customer service goes.. up until then everything was fine..
Review by Ryan Sanders
The slowest service I have had in my entire life!
2 weeks to respond to every email correspondence!
7 weeks to get payed out after making a claim.
Never again
Review by Tyran Powell
Had issues on holiday and they were ready at the end of the phone to help. Claim when I came back was processed fast and efficiently
Review by Maximilian Gebhardt
Claiming our hospital bill was made super easy by the staff and very quick highly recommend will always use when traveling
Review by Raewyn Harrison
Thank you so much. I know it was a pain but no fault of ours. Airline changed flights. We use you each year. Wouldn't go anywhere else for travel insurance.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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