Independent customer reviews

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1Cover NZ Rated 8.6 out of 1251 reviews

Claims experience
Value for money
Customer service

Always a great price for t...

When traveling we always shop around for the best price now that we are on the pension and find that 1cover is consistently cheaper than anyone else. The cover is comprehensive and suitable for our needs.

Easiest way to arrange tra...

I only choose 1Cover for my insurance. Easy to arrange. No fuss or bother. Can concentrate on enjoying my holiday.

Very good communication

It is the second time that I use them as travel insurance. I didn't have to use it in any of the situations, but I like the quick and easy way they communicate via email and msg.

The best travel insurance ...

I always get 1Cover for all my travel insurances.
For more than 10 years, their customer service is consistently professional and very knowledgeable.
They are always prompt in responding to all my queries and claims. Their people are very reliable.

I really hope they will continue to do their bests and their business will expand to many more countries.

I will always have high regards to 1Cover and
to its affiliate business partners.

Kind regards,


Extension of cover while o...

I had to extend my cover whilst overseas and had NO trouble doing this as the instructions were clear. Great communication. I would definitely recommend 1Cover for Travel Insurance and will be making contact with them as soon as I travel again. Thanks

Amazing pre existing medic...

I have a medical condition and most of the travel insurance companies would automatically decline to insure my condition including 1Cover. I have always use this company in the past and now since 1Cover are covering my condition, it's a bonus for me! I will still continue to use them.

Claim rejected

I have GP visits as I was unwell , I claimed it but it was rejected , I understood that we could claim for medical expenses but they referred me to terms and conditions and told this occasion it is exclusion

great service

I have been using one cover for some years now and always received excellent service both on line and over the phone.
I have only had one claim and it was handled with speed and courtesy.
very happy and will continue to use one cover

Dont leave home without it...

Travel Insurance is a must - but at this point in time it will not be of any benefit to us if our overseas trip for which we have already paid $40000 is cancelled because of Coronavirus :(

All went well, but then no...

Previous experience when a claim was necessary went well so that no other company else really in the running.

Easy to apply for

Very easy to get cover good pricing, I haven't had to claim let so that's why I can't rate that, good company i believe.

You do need them

Great company
Having confidence in a company that they will deliver when you are in trouble. I've had to use my insurance after an accident on another trip, knowing that they are actually there if you need them is a bit part of having a great holiday

Awesome to deal with

Last year while on a family cruise in America my husband went into heart failure. 1 Cover were so helpful and everything so straight forward. We felt they went over and above the call of duty. We decided to go visit our family in Switzerland again this year and inspite of our problems last year they were very happy to insure us again ( at a cost of course! )and the same good service was received. I can thoroughly recommend 1 Cover.

1Cover Insurance - Only Pl...

Booking is exceptionally easy, either on-line or by phone. Clear and concise and when I needed to call to ask a question the staff were so friendly and helpful, with clear explanations. I would never go anywhere else for my travel insurance.

Travel insurance for the I...

Awesome service and easy to follow steps to apply. It would be great if you are a returning client to save my details maybe? as we often travel to our island.

Easy to deal with in setti...

No occasion to claim, so no idea of how you might perform when it comes to the 'acid test' of customer service.
Would use you again.

Great Policy

The on line process was easy and the price very acceptable
Didn't need to make a claim but its a good feeling knowing that you are covered

Professional and efficient...

We used 1Cover insurance and unfortunately had to make a claim as our travel plans were cancelled. The claim process was effortless and the customer service team were timeous and professional in dealing with our claim. We will definitely be using 1Cover for all our future travel.

Policy fine very disappoin...

Very disappointed to find personal liability was excluded in snow cover add on (unlike other policies with other companies). I specifically took this policy to be well covered so felt that I had wasted my money

Easy and value for money

Was quick and easy to set up,and was great value for money. I had looked at other providers and 1 cover came out on top offering everything I required. Will use again on my next trip.

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