Independent customer reviews

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1Cover NZ Rated 8.6 out of 1240 reviews

Claims experience
8.0/10
Value for money
8.6/10
Customer service
8.7/10

Easy to deal with in setti...

No occasion to claim, so no idea of how you might perform when it comes to the 'acid test' of customer service.
Would use you again.

Great Policy

The on line process was easy and the price very acceptable
Didn't need to make a claim but its a good feeling knowing that you are covered

Professional and efficient...

We used 1Cover insurance and unfortunately had to make a claim as our travel plans were cancelled. The claim process was effortless and the customer service team were timeous and professional in dealing with our claim. We will definitely be using 1Cover for all our future travel.

Policy fine very disappoin...

Very disappointed to find personal liability was excluded in snow cover add on (unlike other policies with other companies). I specifically took this policy to be well covered so felt that I had wasted my money

Easy and value for money

Was quick and easy to set up,and was great value for money. I had looked at other providers and 1 cover came out on top offering everything I required. Will use again on my next trip.

Easy to purchase and compr...

The purchase process is straight forward and the cover options easy to understand. The cover documents are simple to access and can be saved in email, on your phone or in cloud storage should they be needed.

Grateful to 1Cover

Thank you for the speedy response on our claim. We appreciate that you cared about our recent experience from our holiday trip.

Regards and more power!

Grateful

Thank you for the speedy response on our claim. We appreciate that you cared about what we have experienced from our recent trip.

Regards and more power to you!

It was easy to do online v...

Didn't have to do much. The quote i got was very fast and all i had to do was read the quote and if I was satisfied i just had to pay for it. It was awesome thank you very much Willie Dombroski

Unbeatable Service and Sup...

Travelled to Samoa and there were multiple delays with Samoa Airways which meant additional expenses eek!

I have never had to make a travel insurance claim before but Keanu was helpful and supportive - especially since it was a struggle to get relevant documentation from the airline to support my claim.

I have always used 1 Cover because their prices and what they cover is very competitive but after this experience it will be hard to go anywhere else when this company offers such exceptional service. Thanks Keanu and thanks 1 Cover!

Overall experience

Great customer service I have always used 1cover and until I get better service and value for money then I will always be a 1cover customer.

Easy Peasy

I like the cover that I was able to get for a great price. The online process is super easy.

competitive , good service...

Very reasonable rates, good service when applying for the insurance. And a very good outcome when having to make a claim.

Great travel insurance

1 Cover were easy to deal with, straight forward policy documents and they covered us for horse riding which many travel insurance companies do not. Although we didn't have to claim we had peace of mind.

Good

I found the site the internet,it was quick and easy to follow,and straight forward.and it seemed to cover our pre existing conditions that we have had for more than twelve months

Good and afforadable cover...

Good value cover for peace of mind, I always recommend my family and friends having travel insurances as they help staying protected, thank you

Excellent travel insurance...

We felt that all our travel insurance needs were well covered in particular the hire car excess as car hire companies charge too much for lowering their excess rates. It was easy to organise insurance online through 1cover, the service was good and the cost was very reasonable.

Claims process

Recently we had to make claim due to illness- received clear communication by email and phone early on. Queries were set out well and easy to resolve. We felt 1 Cover was working for us not against us. Recommended and would use again,.

Great value

I traveled to Kenya, and 1 Cover were the only company to cover Kenya, and at a very good rate considering i have ' a pre-existing condition'.
I have just traveled to Rarotonga, another company quoted $145. 1 cover quoted $56 both included medical repatriation. I will always use 1 Cover

Very poor ppublic relation...

After the hassle (and the fact we had had several trips using them) we thought we may get our whole premium repaid as a good will gesture.

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