Independent customer reviews

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1Cover NZ Rated 8.6 out of 1150 reviews

Claims experience
8.0/10
Value for money
8.6/10
Customer service
8.7/10

Quick settlement

Professional and quick response. Accessible and easy to use. I regularly travel out of New Zealand for work and have found 1 Cover to be the best insurance company for my purposes.

One cover says it all

Easy to apply and easy to comprehend. Suits our needs everytime, no hassle, when we needed to extend our trip, no problem at all.

Reasonable Experience

I have been a long-time customer of 1Cover, although I never made a claim. I have always found the experience in purchasing insurance easy and the price more than reasonable.

Claim hoop jumping

Supportive company but felt that I was not believed . Mounds of evidence and difficulty with the digital presentation protracted the process

There when I needed them

After a mishap with a mini van in Mexico I ended up in hospital,after a quick phone call and a helpful one cover guy at the other end,
My treatment was given the go ahead and a lot of stress disappeared

Insurance

This so stupid that the items are being deprecated.it doesn't say on the fine print that your item will be depricated...

Opinion of 1 Cover Travel

I have taken 1 Cover Travel several times for various trips. Sometimes I have needed clarification and they have been easy to contact and had good advice. I have now had to make one claim, due to a cancelled flight, and the process was simple and efficient. Thanks.

Quite stressful, contact d...

Becoming unwell overseas the night before you fly is naturally stressful, unable to reach 1cover by their emergency number or any other contact added to stress despite "24-7" hours.

Best insurance company I h...

The whole experience from buying travel insurance through to making a claim was outstanding. My claim was processed quickly, efficiently and most importantly, positively. I would recommend 1Cover to anyone seeking value for money travel insurance.

Unhelpful

Not worth it at all the claims team is unhelpful and useless just try to find ways for you to not make any claims.

Claimed once and continual...

I've used 1 cover for about 8 years. Claimed once about 4years ago and paid out instantly. I always use them, won't change. They're affordable and efficient.

Cheaper because it offers ...

Try to understand that unless something goes wrong exactly the way the describe it in the policy you get nothing. The claim cost us high and key claims are easy to be rejected with the wording they use. Try to search medical emergency that force you to return home. You can't if you're out of money. No option no matter the plan. Waste of money if you're not going exploring to ucknown regions!

Lost medication not genera...

Surprised that a visit to a doctor to replace medication is not covered esp when I demonstrated that I had done everything possible to retrieve from TSA.

Exceptional in Every Way

I have used 1Cover for international travel insurance for over 10 years travelling annually to Europe. Their comprehensive package is great value, the staff are friendly and helpful, and if I have ever needed to claim, this has been actioned by them very quickly and payment made straight to my bank account. Cannot fault them. Highly recommended.

Great, easy product to buy...

Really simple interface to purchase and claim process was easy. Only had to claim once having bought many policies over the past couple of years - quick response by 1Cover.

Excellent quick responses ...

We had to call doctors in Dubai for our 8 year old son and I first rung your 0800 number (at 4.30am Dubai time) to make sure we were fully covered. Your very helpful operator told me that we were fuilly covered to do "what we had to to". this was a very large relief. Our costs came to $3,500 so was a burden. On our return your claims team were nothing less than awesome and made the process very seamless. Thank you

Always my go to place for ...

Our past decade of travel has been consistently covered by 1Cover. Fortunately, only one claim in all of that time, but no issues on having it handled. 100% confident that our health and travel needs are protected when buying this coverage.

Travel refund

As the documents were too large to send by email, we couriered them to your Claims Office in Queensland but they were not uplifted for several days. Once they were, your responses to our claim were speedily dealt with. Much appreciate and we will definitely use 1Cover again and recommend your services to friends.

Generally good value. Disa...

The overall coverage offered was most satisfactory and of good value. However, our trip involved continuous bicycle touring (panniers, tents etc) and absolutely no cover was available for the bikes which was disappointing given the significance the bikes had to our travelling.

value for money plus great...

The staff was really helpful when contacted, they were happy to help and looking for ways to assist the nurses are very capable and will not take chances if they are not sure about certain symptoms they would advise you to visit the doctor's rather than misdiagnose.

Highly recommended

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