See what our customers have been saying on Compare Travel Insurance.
Review by Kai Hagener |
I spend about 3 weeks of my holidays with administration work, to put the claim in. I had the impression nobody took the time to look at the documents and sent prefabricated letter again. When somebody looked at the documents (I send 3 times) the answer was swift and the money paid out in a very short time. Well done, but the beginning was not good.
Review by Ray & Sheron Arvidson |
No claims required with this policy: The ease to obtain Travel Insurance, with some pre conditions included in the base cover and value for money has been found to be more favourable than other Travel Insurance Providers that I have enquired about.
Review by Nod Ghosh |
It's a win-win situation when I don't have to make a claim, great for me, great for the insurers, underwriters and all involved. So this could be a pretty boring review.
I could mention that booking cover on-line was quick and straightforward, or I could tell you a little about my holiday, or even my cat, who is bugging me by rubbing his big wooly head on the keyboard as I type.
Instead, I'll tell you about why I feel safe with 1Cover.
Nine years ago, I wasn't so lucky on a trip to Ireland. I ruptured my Achilles tendon. Fortunately, I'd taken out a policy with 1Cover. The service provided on that occasion was exemplary. When someone is injured, they don't want to deal with people who are trying to save a buck or two here and there. In that situation, people need good honest robust care, and that is what I received. When I said I couldn't manage to fly back to NZ without having my leg raised, it was arranged. When an unexpected bill turned up from the hospital that had kept me in a corridor overnight, assessed then discharged me, I passed it on to 1Cover, and didn't hear another word about it.
The people I spoke to we courteous and kind.
If only all insurance companies operated in this manner!
Thank you, 1Cover.
Review by Miem ( Wilhelmina) Krieger |
5 years ago I had to cancel my trip to Europe ( tramping trip in Iceland) due to unexpected illness from my husband. 1 Cover paid all of my expensive trip back except the access.
Amazing service and will be a customer every time I travel for sure.
Review by Guy Dooney |
We have used 1 Cover for several years now as they are so easy to deal with. We unfortunately once had to make a claim and they were so quick and stress free and we have always gone straight to them for all our family's travel insurance since.
Review by Guy Dooney |
We did have to make a claim a few years ago when our flight was delayed and 1 Cover were so quick and easy to deal with. Since then we have always used 1 Cover for all of our family travel insurance. Thank you.
Review by Trevor |
Such an easy Company to deal with.
Even with pre-existing conditions it was so easy to complete purchase on line.Good premiums as well.
Review by Andrew Wilson |
Insurance companies seem to be all about making money & when it comes down to making a claim throws something in the mix to disvade going through the claim process.I had a domestic flight cancelled on first day of holiday on our way to catch international flight. Got invoice from alternative airline company but still not good enough. 1cover wanted a letter from Air new zealand claiming fog on the day. Something I hadn't forseen when making a claim. Along with $200 excess would only have received $88 so chose not to bother.
Review by Jill Chrisp |
I have used 1 Cover for the past couple of years as I travel off-shore often. They are very easy to work with - quick, efficient and no messing around.
I have just had to make a claim and that has gone smoothly.
Review by Brady Daniell-Smith |
I needed to get surgery urgently whilst overseas and 1cover did not mess around. I was in a lot of pain and they took care of absolutely everything
Review by Robert Owen |
Find it a good package has all I need especially the car rental coverage. Had to make a claim a few years ago paid out very quickly.
Review by Dorothy Mary Cawte |
No problem purchasing this Travel Insurance on line. Very fast response and comprehensive cover without medical certification.
Recommend to anyone.
Review by Viv McAlister |
I had to cancel my holiday because I damaged my knee (torn miniscus). It was quite a substantial amount as I received no refund for a tour I was doing and I had booked non-refundable flights in the US. I submitted my claim and all the required documentation on Thursday and on the Monday I was advised that my claim had been accepted and the money would be paid the following week. I was very impressed with the quick turn around and response from 1 Cover
Review by Lynette Walsh |
We chose 1cover as we had a very good experience with claiming last time we used them - far better than an opposition company which was booked through travel agent.
Review by Jennifer Beddows |
Very easy to put a claim in if you are unfortunate enough to need to lodge one. Very good value for money and we were recommended by another traveler to use 1Cover.
Review by Michael Baker |
I was reasonably pleased with the cost but the reason for taking out insurance is in the unlikely event of a claim and as this was not required we are happy with the outcome.
Review by Yvonne Lockie |
We wouldn't go past 1 Cover for our travel insurance needs. They are reasonably priced and if needing to make a claim, as long as you have your documentation they are fast and very efficient.
Review by htrillo |
Easy website to navigate and easy to find answers to any questions. Made the daunting task of booking travel insurance much more straightforward!
Review by Liz Nidd |
I would not hesitate to us 1Cover on another occasion. They helped us and we appreciated their understanding and co-operation.
Review by Francis Kearney |
Application for cover over the telephone was a relatively straight forward process.
I had to make a claim under my policy and my wife and I found the support of the emergency team and subsequent follow up claim process to be excellent.
1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457, using the 1Cover trademark on license from 1Cover Pty Limited. This website provides general guidance on insurance products available to you and you should consider if this product suits your needs, by reviewing the policy documentation carefully. We do not provide insurance advice as to the suitability of the product for your needs. Before you buy, please read the Product Disclosure Statement also. This insurance is underwritten by certain underwriters at Lloyd’s. 1Cover NZ Ltd is located on PO BOX 106-154, Commerce Street, Auckland City 1143.