Independent customer reviews

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1Cover NZ Rated 8.7 out of 987 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Perfect

Didn't have to use it fortunately, but have used 1 Cover for years. Very happy with the constantly low price even though the cover is extensive. Well done!

Happy so far!

You will see from your records that myself and my wife have used 1Cover for quite a few trips now. At age 80, and still fit, I appreciate getting reasonable travel insurance. Having made no claims, it is difficult to give a customer experience score. What would be good for a regular customer with no claims would be some sort of discount on premiums. In the next week or two we will be coming back to you for a new cover for upcoming travel.

Was not impressed

Was very disappointed when I called after getting stranded in Sydney airport. Very misleading information re what's covered and not covered. Was a stressful and bad experience!

Value for money

I found your website easy to navigate.
We were able to enjoy the offer of a voucher
that was offered when you referred another customer.
The amount of cover for the premium paid
was value for money.

1Cover Satisfaction

I have used 1Cover for all my travel insurance for the last 7 years. Easy to use website when buying. I did have to make a claim re a motor claim once, it was handled very efficiently. I will always use 1Cover for travel in the future.

Great insurance

This is a great travel insurance. It was so easy to purchase and so inexpensive for peace of mind. We didnt have a claim but it nice to know it was there if needed.

An awesome company

1 cover is an outstanding insurance company. Very sympathetic and understanding when you been unfortunate and need to submit a claim

Easy and reasonably priced...

I've used 1Cover several times as it is not only easy to obtain cover, but appears to be reasonably priced too.

Safe guard

Always a requirement when you travel overseas when you are in doubt (should I or shouldn't I) I have always use 1 cover when I do international travels .

Refunds should be availabl...

I wasted money on this policy as had to cancel my travel plans at the last min and got refunded on ever aspect of my trip except travel insurance, which is very disappointing as a customer

Prompt handling of the cla...

This was the first time I’ve needed to make a claim on travel insurance on a recent trip made to Australia. A major ‘ding’ with a rental car would have meant I was looking at having to pay the excess of up to A$4000. How glad I was to have taken out travel insurance with 1Cover including rental car excess. A representative at 1Cover handled the claim promptly and efficiently, once she had all the information she required. Definitely using 1Cover again for future travel.

First time user

Did not need to use for a claim but very happy with what I purchased and what it covered.

We think good insurance

In our ten months of travel we had no need to make a claim so do not know how good they were.

Affordable friendly and he...

I have been using 1Cover for many years and never had to make a claim until recently. I thought maybe it would be complicated difficult and very time consuming but it was the exact opposite. I will continue to use 1Cover for many more years to come. I recommend 1Cover 100% to other travelers.

Excellent

1Cover provided excellent service from the initial accident through to the claims process. Communication was good from the start and the claim was processed quickly and hassle free.We would certainly use 1Cover for future trips and would highly recommend them.

Satisfied Customer

Simple straight forward coverage from 1Cover at a realistic price.
I originally insured with Covermore via AirNZ but on closer examination their policy and advertising material was quite frankly devious and misleading.

1Cover - all good by us

Have had a good experience with 1Cover. Easy to procure and if unfortunately a claim needs to be made, we had a quick response and pay out. Will keep using for future trips for sure.

Claim super easy

Injured myself on Thursday, sent my claim through on friday. Saturday it was all sorted. Super easy, quick response to confirm and fix any issues with bank accounts

Missed flights due to crui...

Have unfortunately had to make 2x claims in recent years , But cover 1 have been absolutely brilliant in regard to the said claims. I frequently travel to UK and will certainly insure with them again. Highly recommendable insurance company.

Easy to deal with

Had a trip to Vanuatu that fell apart due to a tropical cyclone. Claims process was very easy and quick, no hassles. Will be using them again.

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