Independent customer reviews

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1Cover NZ Rated 8.6 out of 1196 reviews

Claims experience
Value for money
Customer service

Moving to another insurer

not able to adjust/change policy online and customer help was very slow at replying. It was super easy to set up the initial insurance/pay but after that everything was harder. Moving to another insurance

Peace of mind

It is safer to take it out just in case we needed it in an emergency. Especially when we are getting older and anything unexpected could happen.

Trip To Hawaii

the cover was easy to obtain on line, cover was what we expected and was good, did not need to make a claim so was ok, well worth the cover.

Easy to get and at a great...

Customer experience was awesome had no problems at all. Value of money was awesome as it was a great price for two people and N/A because no claims were made

Easy to get and at a great...

Customer experience was awesome had no problems at all. Value of money was awesome as it was a great price for two people and N/A because no claims were made

Easy to shop, felt protect...

I luckily didn't have to use my insurance while overseas, but felt at easy knowing that I had cover


We cancelled our trip to Samoa due to the deadly measles outbreak. How was the service then?
Fast, efficient and full refund given! They were very understanding and paid out in full. Only the excess of $200 was deducted and we saved our $11k!

Price was very good for me...

Approving insurance is fast. I could go to trip smoothly. Thank you. I can recommend others to use your insurance.

Travel Insurance

Was easy to take out cover online and over phone, friendly and helpful people, felt completely safe leaving NZ and the whole time away. Never had to use it but knew it was there if needed. Very safe secure feeling while away from home leads to a lovely holiday.

Remote Bolivia and Antarct...

Another great trip, with the assurance that it something did happen that I would have adequate insurance to cover eventualities.
Nothing did happen but I was glad to have peace of mind so that I could relax and enjoy my holiday.

Local Cover for Locals

I needed to hire a car in Wellington.
I needed excess cover.
1 option to but excess cover from the hire car company at $35/day.
2nd option to get 1cover for 3 days for $21 (from memory)
What a pleasure to use 1cover. It was easy an easy and streamlined online service.
For many years I have used Southern Cross but they don’t offer locals cover. So I’m glad I’ve discovered 1plus and I can highly recommend.

Piece of mind if things go...

I think it's always a good thing to get insurance even if it never get used. Right at the end of my trip I did get a chest infection but thankfully it did not get worse. I knew I had the insurance that if things did get worse I could go to the doctor and it would be covered.

outstanding service by far...

My handbag was stolen in Salzburg Austria. Passport, credit cards etc etc. We were due to fly home the following day. With all the extra costs involved with new passport accomodation food taxis and my motel bill for 2 nights upon arrival in Auckland all covered by this fabulous company. You will always be our family favourite and go to. Thank you very much for your compassion and care.

See you next time

Great value for money, all bases covered. I have used them on previous travel and my claim was processed quickly.


Great website with ease of completing especially for older people not tech savvy. Affordable and would use again when needed.

Unable to claim

I was a bit disappointed when I came down with a very contagious vomiting & diarrhea bug the day of my flight to the UK & the airline I was booked with didn't have another flight for 2 days which meant I'd miss my next booked flight & hotel booking in Copenhagen for a 60th birthday. The trip all up was only for 12 days including flying, with work & family commitments specially at this time of the year wasn't possible to delay. Birthdays aren't covered, the point should be that no one would want me risking flying & infecting plane loads of people - it was no short flight. I did delay by 24 hours & had to pay for another return flight. Pleased I wasn't dependent on your insurance.

Forget another...go 1 cove...

Always there to support us, peace of mind on all fronts is essential when travelling and 1 cover meets the requirements!!

Easy going!

Love having you guys as part of my travel insurance, was super easy to use and was straight forward with all the information I needed and how they would be able to help me.
Thankful I didn’t need it. Was a stress free 3 week trip to America knowing I would be in safe hands.

Thank you 1cover!

The above ratings say it a...

At first we tried to fill in the form on the net but gave up. That would be a good way if there are no previous medical conditions.
Obviously these responses are monitored and we received a phone call. It was so much easier to speak with someone on the phone, if memory serves us correct he agent was Hannah. She guided us through the process. We ntend to use this service again.

Water damaged phone

Unfortunately my neice whose name was on our policy and travelled with us spilt a glass of water at a cafe on her phone - it is now not working (2 year old iphone8+) - we went into a phone repair shop in Melbourne and did everything they asked of us to try and fix it - and as we were leaving the next day we decided to wait till we returned to NZ to have any repair done - we called one cover and were told we are not covered for the phone as there are so many claims for water damaged phones and to call apple - we called apple and they also said they can't help - very unhappy as so unsure now what is and what is NOT covered in the policy. disappointed customers