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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Very fast and efficient service!

Service was great and clear to what was happening and what i needed to do.

Made the claim process easy!

Good value, efficient and fair.

My claim was handled quickly and fairly. At first I was told no excess would apply to my particular circumstances (they volunteered this) but when the claim was settled the excess had been deducted. When I questioned this I was told 1Cover had made a mistake and the excess should/would apply. I accepted this but later they contacted me to say they would honour the original communication and refunded me the excess. Naturally I was pleased and now feel I will purchase travel insurance with them again, I thought that was a decent thing for them to do.

Happy with 1Cover

This is my first experience with lodging a claim with 1Cover. Very happy with the outcome. Thank you very much

Absolutely stress-free claim

1cover says: "Our aim to give customers a personal and stress-free claims experience." and it was an absolutely stress-free claim.

Wouldnt deal with anyone else

My husband and I travel quite a bit now being semi retired, and I always go to 1 Cover for our insurance. About 18mths ago while in Europe we were robbed of hubbies camera case and all his equipment and other electronic devices, we were devastated not only from the shock of the robbery but from the loss of trip photos and gear. I cover were excellent , I notified them and when I got home and found documentation of things lost, they didn't hesitate to reimburse for our loss. They were so understanding as we couldn't get a Police report anywhere in Rome and they seemed to understand this.
Apart from all this the rates are fantastic you wont find better and no one hassles you while you are trying to make up your mind.
Keep up the good work , will never use anyone else.

Excellent service

Unfortunately I was unable to travel but the staff were so helpful with my refund and everything went smoothly over a difficult time. Thank you.

Good all round. Looked after me in a claim too.

I've used 1-cover a fair few times now. Including a recent trip to the states.
My last trip lasted 5 months and at the end a flight was cancelled due to weather.
1-cover advised me on what to do and they paid me back my costs after a few weeks processing.

Thanks.

Good value travel cover

We like to make sure that in an emergency we are covered, we have not needed to make a claim yet but the peace of mind is invaluable.

1cover saved my holiday!

My camera suffered water damage and was completely ruined a few days into my trip to Hawaii. It was covered by my insurance plan, and 1cover offered exceptional customer service which helped me to feel reassured during the quick claims process. I am really thankful that I used 1cover as my insurance provider and I will always use them in the future. I will never twice about purchasing insurance for an overseas trip again!

EXCELLENT COVER FOR MY AGE

I found that 1Cover Travel Insurance was an excellent one for me to buy. I have not used this insurance company before, but will do so again.

Easy to use

Great prices and very easy / quick to apply. Helpful when speaking on the phone. Have used twice now. Happy both times.

Easy value for money peace of mind

We took this out as provided full cover for our NZ holiday at a cheaper price than rental car insurance only. Well worth it for the peace of mind.

Straight forward policy

It took us few seconds to purchase our insurance online. the policy we choose were straight forward to us. We highlighted what cover we must have during our trip and left out what we didn't need.We returned home safe and sound. I like the $25 fee to avoid excess fee.

Great 'peace of mind' cover

While we had no need to make claims the 'peace of mind' having great cover allowed us to relax knowing we had great protection. THANKS 1 COVER.

price is competitive

Website link is user friendly. Customers can easily navigate and see the cover. The multi-trip is also easy compared to other insurance.

Awesome insurance company

Straight forward and affordable company, and when It came to claiming was an absolute breeze - very much appreciate it!

Reasonably Priceed Reliable Insurance

Travel Insurance if choice now. Recent holiday in Fiji was a great success and no need to claim anything but good to know that 1Cover was with us all the way! Have had a previous claim with 1Cover and this was sorted with minimum fuss and to my complete satisfaction.

Fantastic Customer Service

While overseas I changed my travel plans and added a trip to Singapore. The customer service team were fantastic and updated my travel cover via email. It was simple and hassle free. Thanks heaps to Miller and Kerry!

So easy to book travel insurance!

We've used 1 cover in the past and will do so again - the cover you get for the money is excellent so it's really good value. Great to also get an email on our return asking if we had any issues/claims. Although we didn't, I have no doubt that they would have been handled well.

Friendly efficient service.

Once my trip had commenced I needed to extend my travel policy. With 1Cover it was no problem. My emails were answered promptly and the cover extended.