See what our customers have been saying on Compare Travel Insurance.
Review by *****@hotmail.co.nz
All the times I have used 1cover with my travels they have been awesome,will always use that travel insurance.
Review by *****@gmail.com
I found it really easy to extend insurance to cover additional days/ destinations for a really good price too
Review by *****@hotmail.com
Friendly staff and had no issues simple as even though had to answer some extra health questions for my wife
Review by *****@gmail.com
I love 1Cover - have used it for every overseas trip I've been on in the last 10 years and recommend it to all my friends and family. Although I haven't personally had to claim, my grandmother fell ill on holiday in Hawaii and they went above and beyond. After sorting all her medical expenses, once she returned home they even called a few times to see if she was feeling better!
Review by *****@inspire.net.nz
We have used 1Cover twice now for our overseas trips. Last year we went to USA and needed travel insurance to cover us on a motor cycle over 250cc and after trying several other insurance companies, 1Cover were the only one to cover us. Both my husband and I have pre medical and we answered the questions online and then they sent the papers through so we could sign them. This year we went to Rarotonga and once again the procedure and price was the cheapest.. I would give this company 5 stars for price, easy to deal with and customer service was top rate. I would recommend 1Cover to anyone...
Review by *****@orcon.net.nz
Competitive rates compared to several other companies for similar cover, and super easy to arrange with a phone call.
Review by *****@xtra.co.nz
The true test with insurance is when you make a claim. We cannot comment as this was not required during the duration of this particular cover.
Review by *****@hotmail.com
We have used One Cover a number of times on our travels, our last trip to Thailand was the first time we have claimed. One Cover made the process painless and claim was processed really quickly.
Review by *****@gmail.com
Great to feel relaxed knowing my insurance needs were covered. Fortunately I didn’t require any assistance, peace of mind... thanks
Review by *****@yahoo.co.nz
Found purchasing insurance quick and easy; staff were extremely helpful, over the phone, in giving me quotes for extras I might've needed on my recent overseas trip.
Didn't require a claim so have no idea of that side of the insurance company.
Review by *****@icloud.com
Paid money for insurance, went overseas, felt safe knowing I was covered, didn’t need to claim anything so pretty neutral. But the online process was easy to understand for a first time user and had no real issues.
Review by *****@iconz.co.nz
Super easy to get a quote and compare prices to other insurance premiums. Comprehensive policy.
Immediate cover. Would use again
Review by *****@yahoo.com
My claim was processed quick and easy - just the way we like it.
Will definitely be a return customer!
Review by *****@northharbourplumbing.co.nz
Our son, Harley, died suddenly while my wife and i were in Slovenia, at the start of a month long holiday. Harley was in Phuket at the time of his death, which complicated matters. 1Cover could not have been more helpful or understanding. They have enabled us to go through this whole process with minimum stress. We have had extraordinary help from everyone in the claims team whenever we have had to phone or email. We are planing to travel to Europe and Africa next year and will have NO hesitation in booking our travel insurance with 1Cover. Thank you again for all your help.
Review by *****@gregg.co.nz
I found their online process very easy to formulate a policy. Their efficiency & speed to sort out claims should be a benchmark for the travel industry.
Review by *****@xtra.co.nz
1Cover met our insurance needs for UK/Europe. Covered motorbikes which was good. (Not used though, but reassuring to have it). Far better prices for cover for minor controlled asthma than my previous regular travel insurance company hence the switch. When overseas I called to query a change. Fast and excellent service. Thankfully no need for any claims.
Review by *****@gmail.com
This company responded positively and rapidly to my claim. I am very relieved and happy, and will recommend them to other travellers. Also, as I actually purchased a year's worth of travel insurance from them, I also now feel very confident about them covering me well for the rest of this time (which of course I hope will not be required!).
Review by *****@xtra.co.nz
I was unable to go on my holiday. 1Cover were amazing and I was reimbursed within 3 days. I would have no hesitation to recommend this Company to any of my friends
Review by *****@gmail.com
Very efficient and quick. Customer friendly. We have had once incident of claim and it’s been handled well. Full marks, we have always used 1Cover and will always use them . Highly recommend.
Review by *****@xtra.co.nz
Have used these guys frequently, and fortunately never had a claim. However my experience was somewhat soured recently, when we were due to travel to Bali.
When I called to enquire re cover, was informed in no uncertain terms that we would not be covered due to volcano activity for any delays etc, even though I had purchased back in February. When asked why was advised that we should have known and that it was on their website. Interesting that I now note it is obvious, under travel alerts, "Mount Agung,Bali". At the time I purchased, no sign of that, yes maybe if I had gone looking on the site, I might have found it. Interesting that after ringing, and making my feelings very clear, it is now obvious. I believe that when anyone applying for a destination, they should be told up front, if there are exclusions for that destination, it wouldn't be difficult!
Luckily, no disruptions, but not happy with the lack of clarity as to extent of cover!
The industry I work in, we have to be very clear about hidden issues not obvious to inexperienced persons, perhaps 1Cover, and the industry in general might like to consider similar?
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its New Zealand branch, HDI Global Specialty SE – New Zealand (FSP 774050).
