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Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

1Cover

Good to deal with, but we had to pay alot more this time as 1 of us was over 70.

Fantastic 1Cover

I have used 1Cover a few times now, unfortunately this time we had to make a claim as my son lost his phone over board when we were on a river boat ride. Our claim went through without a hitch and was prompt and hassle free. Thanks very much

Covered

We were very appreciative of the quick and easy way we were able to get cover on line. It provided us with ease and took the worry away. Thank you

Covered

It was a quick and easy to access online and gave a sense of relief, knowing we were covered. We didn't use any medical but it was great that it was there.

Easy as

Didn't need to claim so good news here and online purchasing easy and smooth. Planning a trip to Japan next May and will use again.

Last minute cover

The staff on the the phones could not have been more helpful. I left taking out extra cover until three days befor I was due to fly. They rush it though, so I went with no worries. Thank you.

Great first travel insurance experience

No complaints as all, they were easy to talk to over the phone and email and the cover was just as promised ( I had to claim due to an unexpected operation prior to travel). Blessed and thankful for 1Cover's help!

Very helpful with a query and so affordable.

Just prior to departure I faced the possibility of a serious health diagnosis. I contacted 1 Cover and was assured that if a definite diagnosis came through it would go under "disclosed conditions" and all would be covered. Fortunately, all was clear but the response from your company was so courteous and reassuring. Thank you!

Relieved traveller.

Travelled to Vietnam and when you realised what could happen to you, it made you have great confidence that you were well protected if any problems arose. Just a shame that price escalates once you are 80. Will curb our travels.

Cover and Claim experience

Have always used 1Cover for all my extensive overseas travel.
Great cover for all regions and a prompt response when I have issues. On the 2 times I have had claims it has been very fair and prompt settlement. Gladly continue being a customer.

Use for every trip

Always use for every overseas trip as having good experience when I have needed to claim on one experience.

3 years of trips

Each year I go through the comparison process taking a couple of hours to confirm 1cover offers most for least dollar wise. Each year they do. Helpful people and understandable policy.

First class service.

Quick and efficient service both in confirming cover and settling my claim. Certainly a much better experience than that received from other providers.

Awesome Company

I have always found your company easy to deal with, even though i have never had to make claim, the website is easy use and always get value for money

1Cover telephone staff are very helpfull

I booked our cover some months out but when we were almost due to go I realised I had the dates wrong!. It took just one call to fix the situation

Pacific Island trip

First time user with 1Cover. Very impressed. Closer to end of trip we received an email to advise that we would be covered if we wished to extend our holiday. Keep up the good work.

Quality Cover

I have insured many times with 1Cover and have had only 1 claim occasioned by delay in a flight. I was treated fairly and with courtesy and accordingly will always take insurance with 1Cover in the future.

prompt refund after flight disruption

1Cover responded straight away when I told them that my travel plans were in tatters after the leak in the Marsden Point fuel pipe.
They promptly refunded the extra costs for train tickets.
Well done 1Cover!

Recommended

I will always support 1 Cover as they have in the past provided us with remarkable service. I feel they have your back and that's how it should be.

It was a relief to find 1Cover!

I arranged travel insurance with 1Cover over the telephone because I had enquiries that were beyond the scope of the website. I wanted cover for two people over 70 for a journey to New Zealand from U.K. and also for the return journey (NZ to U.K.) but not for the period in between. This has proved very difficult to find but 1Cover were able to provide me with exactly the cover that I wanted. It was a very satisfactory experience. The only reason I have not given a full score under “Value for money” is because I have not needed to make a claim and so cannot evaluate that part of the service. Insurance is unusual in that it is something that we buy in the hope that we never have to use it and I hope that there is never a need for me to rate the true “Value for money” aspect of 1Cover. However, I shall continue to buy my travel insurance from this company in the future.