We're really sorry about the wait time our customers are experiencing right now.
When the travel ban and the lockdown first occurred, we took the decision to prioritise customers who were experiencing a medical emergency overseas. We're now focused on processing the unprecedented volume of policy requests from customers.
We're currently working through a large backlog of emails to get you a response. However, to help set expectations, this will take time to get through the large volume of requests, and so you may not get an answer for 2 to 4 weeks. We’re here to help and we’re going to get you sorted. But please be patient with us. 🙏
Our staff are working all hours to get through these enquiries. While we know a delay can be frustrating, we ask that you please extend our staff courtesy and respect when dealing with them.
Thank you for your patience and understanding right now during this challenging time.
For any new enquiries, please message us here.
You can also visit our Coronavirus Hub for answers to frequently asked questions.
The 1Cover Team
Due to the rapidly changing situation regarding the Coronavirus pandemic, it is important to keep abreast of government advice on travel, and to read our in-depth Coronavirus Information Hub so you understand everything about your 1Cover policy and Coronavirus.
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4.3 Overall Rating, Independently Rated On Compare Travel Insurance
1Cover will always be our number one cover for travel insurance...Have used them a few times now and after lodging our first claim for a car incident in Tahiti they were very prompt and no problems what so ever."
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Amazing Overseas support
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1Cover offer Emergency Medical Assistance anywhere in the world, 24 hours a day, 365 days per year. If you’re sick or injured, we advise that you or a member of your travelling party call our medical assistance team as soon as possible.
For minor ailments, such as those that only require a GP visit, you may choose to visit a doctor, pay for your visit upfront, and then submit your claim either from overseas or once you return home. Make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents.
If you need to cancel your trip, notify any travel providers (airlines, accomodation, tour providers, etc) of your intention to cancel.
Make sure you check whether your travel providers will refund you. Sometimes, they will return deposits, fares, etc., depending on when you cancel and what your original contract states.
If you aren’t reimbursed, then check certificate of insurance and the Policy Wording to see whether your circumstances are covered.
Once you have done this, and you intend to claim, you’ll need to obtain and supply confirmations, refund advices, and terms and conditions. We request these for lodgement of your claim.
In the first instance, you should contact the airline to see if any alternate arrangement can be made or any compensation may be offered. Please retain any documentation provided by the airline or receipts for any out of pocket costs which you may incur as a result of the delay or cancellation should you need to submit a claim.
A theft while you’re away is incredibly unsettling, but to substantiate your claim, you’ll need to report the theft to the police or nearest local authority within 24 hours of the incident and obtain a written report that can to be used as supporting documents.
Make sure that the police report you obtain is an official one, and that all the items that have been stolen are clearly detailed. You’ll also need to capture the circumstances surrounding the event. Remember, the more information on the report, the better.
When you submit your claim, you’ll also need to provide proof of purchase and/or ownership in relation to the stolen items.
We provide cover for a whole heap of sports and activities from Abseiling to Zorbing, automatically without any additional premium, check out our activities page for more details. If you’re hitting the slopes for an adventure in the snow you will need to pay an additional premium for our Winter Sports Pack.
We have a whole list of pre-existing medical conditions that we automatically cover under our policies without assessment or additional charge, provided you meet some conditions. Find out what you need to know here.
If your rental car is damaged or stolen while you're on holiday, you could be up for some serious costs because of rental car excess. We cover you automatically under most of our policies. Find out what you need to know here.
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