Overseas Medical Assistance

Travel isn't always smooth sailing. That's why we have a 24/7 emergency medical assistance to assist you whenever you need help.


What's Covered?

  • Emergency Medical Evacuation. We will arrange medical evacuation of seriously ill or injured 1Cover travellers.
  • Medical Escorts. We will also ensure that you are escorted by medically trained doctors and nurses who can monitor your condition and provide you with all the support you need.
  • Emergency Medical Repatriation. If required we will arrange the repatriation of a resident of New Zealand or non-resident to their home or country of residence.
  • Medical Support. Our support team will provide full medical support from hospital to hospital, or from hospital to the family home or treatment facility.

*Terms and conditions, limits and exclusions apply. Please see PDS for full details.


What's Not Covered?

  • Make sure you contact us first. We will not pay for any expenses for medical evacuation, funeral services or cremation or bringing your remains back to New Zealand unless it has been first approved by our team.
  • Make sure you follow any advice from us. We will not pay if you decline to promptly follow the medical advice we have obtained and we will not be responsible for subsequent medical, hospital or evacuation expenses.
  • Medivac and repatriation is only for overseas travel. We will not pay for medical evacuation or the transportation of your remains from New Zealand to an overseas country.

Terms and conditions, limits and exclusions apply. Please see PDS for full details.



  • What Do I Do In An Emergency Situation?
    • Please call our 24hr Emergency Assistance as soon as possible.

      NZ:                                        Toll Free: 0800-192-742
      AU:                                        Toll Free: 1300-884-508
      UK:                                        Toll Free: 0808-178-5380
      Thailand National:                 Toll Free: +66-60-0035186
      USA/Canada                         Toll Free: 1 855-912-3443
      Indonesia                              Toll Free: +62-21-51111814

      Please dial the international access code before this number.

  • What Happens If I Get Sick or Injured Overseas?
  • 1Cover offer Emergency Medical Assistance anywhere in the world, 24 hours a day, 365 days per year. In an emergency situation, you can call our medical assistance team who will help with medical problems which may arise. If you are injured or become unwell overseas, you must notify 1Cover as soon as possible. 

  • Can I Make More Than One Claim Under One Policy?
  • Yes, however an excess may be applicable for each claim you are making.

  • Is My Policy Extended If My Return Journey Is Delayed Due to A Claimable Event?
  • You may extend your cover free of charge if you find that your return to New Zealand has been delayed because of one or more of the following:

    a) a busline, airline, shipping line or rail authority you are travelling on, or that has accepted your fare or luggage and personal effects, is delayed; or

    b) The delay is due to a reason for which you can claim under your policy (subject to 1cover approval).
    Please refer to the PDS for further information


Emergency Contacts

If your policy was purchased on or after the 22nd of November 2015 please use the following numbers for 24 hour emergency assistance: 

From Overseas:

+64 9887 9423

[email protected]

Within New Zealand:

All Assistance Enquiries: 0800 367 729

International Toll Free Numbers

UK: 0808-178-5380

Australia: 1300884508

Thailand National: 1800 011 857

USA/Canada: 1 855-912-3443

Indonesia: 0803 061 2053

If your policy was purchased before November 22nd please use the following numbers

  • Australia: 1800 010 075
  • Canada: 1800 214 5514
  • China (North): 10800 6100 434
  • China (South): 10800 261 1323
  • France: 0800 905 823
  • Germany: 0800 182 7635
  • Greece: 00800 611 4107
  • Hong Kong: 800 900 389
  • India: 00080 0610 1108
  • Indonesia: 001 803 61 098
  • Italy: 800 787 451
  • Japan: 0066 3386 1052
  • Malaysia: 1800 81 5102
  • Netherlands: 0800 023 2683
  • New Zealand: 0800 778 103
  • Singapore: 800 6162 187
  • Spain: 900 996 115
  • Switzerland: 0800 561 361
  • Thailand: 001 8006 121 082
  • United Kingdom: 08000 289 270
  • United States: 1866 844 4085
  • If you are in any other Country then you can call the international operator and place a reverse charge call to (+) 617 3305 7499.


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