Family Emergency

We understand how important family is and that is why we have designed our travel insurance to provide cover around family emergencies.


What's Covered?

  • If your travel companion or relative of either of you who is aged 84 or under and resides in Australia or New Zealand passes, is disabled by an injury or sickness we'll reimburse the reasonable costs of your return to Australia.*
  • If as a result of a Pre-existing Condition a Relative dies after the policy is issued and you were unaware of the likelihood of this happening.*

What's Not Covered?

  • We will not reimburse the travel costs associated with your family emergency if you had prior knowledge of the illness and it was pre-existing before the policy was issued.
  • If returning to New Zealand you probably won't be doing it in business class, unless you already had that booked in. We will only pay the cost of the fare class that you had planned to travel at and you must take advantage of any pre-arranged return travel to New Zealand.
  • Wherever claims are made by you under this Section and the Cancellation Fees & Lost Deposits section for the same or similar services/facilities, we will pay for the higher of the two amounts, not both.
  • If the relative becomes seriously ill and requires hospitalisation from a pre-existing medical condition. 
  • If your travelling buddy changes their travel plans and you want to go with them, we don't cover this.
  • If you claim your additional traveland accommodation expenses from someone else then we don't cover you.
  • See the PDS for full details of what is and isn't covered.


Learn More About What's Covered With 1Cover

Overseas Medical AssistanceOverseas Medical Assistance

Our 24/7 emergency medical hotline is there to assist you whenever you need. 

Personal Liability InsurancePersonal Liability

Coverage in case someone sues you for bodily injuries or damages. 

Theft Of CashCredit Card Fraud

We provide cover for theft of cash and travellers cheques. 

Overseas Emergency Medical ExpensesOverseas Emergency Medical Expenses

We'll reimburse reasonable medical or hospital expenses. 


Further Reading

Europe is great for a getaway but make sure you're prepared. Check out our Europe guide for travel tips. 


Asia is a beautiful place to enjoy, but it can be dangerous for the unaware traveller.



Keep yourself safe on your next trip to the states and check out our travel information.


More Information About Popular Destinations