If you are unwell overseas please contact us as soon as possible. Emergency assistance is provided 24/7, 365 days a year.
If you are advised that you need a medical transfer or evacuation to New Zealand, you or a member of your travelling party must contact us as soon as possible and obtain prior approval to any expenses.
If you do not contact us or follow our guidance, we will not pay any expenses that would have been avoided or minimised if you had followed their guidance of our emergency assistance team.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.