What Do I do if I don't have proof of purchase?

You will need some proof of purchase to make a claim on an item, but we do accept bank statements as well as receipts as proof of purchase.

Please note you must give us any information we reasonably ask to support your claim at your expense, such as but not limited to police reports, valuations, detailed repair quotes from an authorised repairer, medical reports, original receipts or proof of purchase and ownership.

You will need to show evidence for all expenses that you are claiming. If required, we may ask you to provide us with translations into English of any such documents to enable us to consider your claim. 

If you need to make a claim, you can use our online claim form.

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Call 0800 000 333 from within New Zealand

Call +64 9886 2453 from overseas 

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All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.