Great news! We can cover you to most destinations worldwide now, including of course Australia and for your domestic trips.
We're super excited that travel is back and to be selling travel insurance policies again. After the year we’ve all had, who doesn’t need a holiday!?
We understand that many Kiwis are concerned about catching the coronavirus while overseas. Our new COVID-19 travel insurance can provide peace of mind to help you relax and enjoy your much-needed getaway.
If you’re travelling internationally, our travel insurance provides cover for your medical costs if you’re diagnosed with COVID-19 by a qualified medical practitioner during your travels. This cover includes costs resulting from any overseas hospital medical treatment, ambulance transportation or repatriation back to New Zealand.
Certain countries have made travel insurance with medical cover for COVID-19 a requirement for entry. The good news is, our policy meets these requirements.
Entering any country will not be quite as easy as it was before this pandemic existed, but with proper planning, the world is your oyster. We encourage travellers to consider and understand the requirements of airlines, transit, and the countries you are travelling to before booking your trip and purchasing a policy.
If you are uncertain about anything or have questions, please contact our customer service team
Are you an existing customer with a credit voucher from a previous policy? Read our step-by-step guide on how to apply your credit voucher towards your next policy premium.
Visit our Coronavirus Information Hub for the latest government travel advice and everything you need to know about your 1Cover policy and Coronavirus (COVID-19).
Travel often? Save time and money with an annual multi trip policy. One policy covers unlimited trips for a year.
Premium winter sports and ski cover with benefits specific to snow lovers on the slopes.
We offer cover for all ages including those with pre-existing medical conditions.
Student travel can open up the world. But there’s a few things you should remember – including being covered.
Our domestic travel insurance has got you covered on your New Zealand holiday. Car rental excess included.
Travel insurance for those who may have forgotten before they left. Get covered for the rest of your trip now!
Sail the seas with comprehensive cruise cover that's specific to time at sea.
Whether you're a school group, large family, corporate group or a bunch of friends, we've got a policy for you.
People in New Zealand Love 1Cover Travel Insurance!
4.3 Overall Rating, Independently Rated On Compare Travel Insurance
1Cover will always be our number one cover for travel insurance...Have used them a few times now and after lodging our first claim for a car incident in Tahiti they were very prompt and no problems what so ever."
- Eddie (October 2019)
Amazing Overseas support
The support when I needed medical assistance was outstanding. The compassionate support and guidance with phone calls and emails was so unexpected but so very reassuring. Thank you all so very very much.
- Dawn (October 2019)
I’ve travelled using 1Cover Travel Insurance a few times now and wouldn’t go with anyone else. Organising insurance was super simple and affordable.
- Loren (October 2019)
Your health and safety are our top priority. Due to COVID-19, and the travel restrictions imposed by the New Zealand Government, 1Cover made the difficult decision to temporarily pause issuing new international travel insurance policies. We remain committed to providing cover in the future and continue to closely monitor the easing of travel restrictions.
If you are travelling however, and want to extend your policy, in most cases this will be possible. You can visit our Policy Manager to start the process.
With New Zealand now at Alert Level 1, we’re excited that everyone can return without restriction to work, school, sports and importantly, domestic travel. We’re pleased to be offering domestic travel insurance for your next staycation.
No, there is no cover for claims related to COVID-19 regardless of when travel was booked or when you purchased your policy.
All 1Cover policies have a general exclusion which excludes cover for any claims related to an epidemic or pandemic. Some travel service providers may offer refunds or penalty-free options to change travel arrangements.
Learn more about cover for pandemics and how to recover your costs.
1Cover offer Emergency Medical Assistance anywhere in the world, 24 hours a day, 365 days per year. If you’re sick or injured, we advise that you or a member of your travelling party call our medical assistance team as soon as possible.
For minor ailments, such as those that only require a GP visit, you may choose to visit a doctor, pay for your visit upfront, and then submit your claim either from overseas or once you return home. Make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents.
If you need to cancel your trip, notify any travel providers (airlines, accomodation, tour providers, etc) of your intention to cancel.
Make sure you check whether your travel providers will refund you. Sometimes, they will return deposits, fares, etc., depending on when you cancel and what your original contract states.
If you aren’t reimbursed, then check certificate of insurance and the Policy Wording to see whether your circumstances are covered.
Once you have done this, and you intend to claim, you’ll need to obtain and supply confirmations, refund advices, and terms and conditions. We request these for lodgement of your claim.
In the first instance, you should contact the airline to see if any alternate arrangement can be made or any compensation may be offered. Please retain any documentation provided by the airline or receipts for any out of pocket costs which you may incur as a result of the delay or cancellation should you need to submit a claim.
A theft while you’re away is incredibly unsettling, but to substantiate your claim, you’ll need to report the theft to the police or nearest local authority within 24 hours of the incident and obtain a written report that can to be used as supporting documents.
Make sure that the police report you obtain is an official one, and that all the items that have been stolen are clearly detailed. You’ll also need to capture the circumstances surrounding the event. Remember, the more information on the report, the better.
When you submit your claim, you’ll also need to provide proof of purchase and/or ownership in relation to the stolen items.
We provide cover for a whole heap of sports and activities from Abseiling to Zorbing, automatically without any additional premium, check out our activities page for more details. If you’re hitting the slopes for an adventure in the snow you will need to pay an additional premium for our Winter Sports Pack.
We have a whole list of pre-existing medical conditions that we automatically cover under our policies without assessment or additional charge, provided you meet some conditions. Find out what you need to know here.
If your rental car is damaged or stolen while you're on holiday, you could be up for some serious costs because of rental car excess. We cover you automatically under most of our policies. Find out what you need to know here.
You can get cheaper travel insurance by tailoring your policy.
This guide on buying cheap travel insurance will tell you everything you need to know.
Don't be daunted when you're choosing travel insurance.
Decide on the right cover for your next trip with the help of the Compare Travel Insurance Guide.