We do not provide cover for bicycles under our policies.
If you are involved in an accident whilst cycling, we advise that you or a member of your travelling party call our medical assistance team as soon as possible. Our medical team will liaise with the treating hospital, and if you are covered, may provide written guarantees of payment (where possible) for reasonable expenses (subject to your claim being approved).
If you are covered and approved for medical evacuation, they will arrange this, if evacuation is deemed necessary.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.