Travel insurance provides cover for volcanic eruption as long as they are unforeseen. Our policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy.
Once an event has become published in the mass media, it is expected that you have purchased your insurance with this knowledge in mind.
1Cover will, where possible, issue travel warnings in relation to such large scale events, such as the Bali ash cloud, and the dates and times after which they are not seen as an unforeseen event.
But even if you aren’t covered for a volcanic eruption, having travel insurance can still cover you for medical expenses and cancellation costs that are not related to a volcanic eruption.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.