If you have a policy with the Winter Sports Pack add-on, and your claim arises directly from you participating in winter sports activities, then a double excess will apply for claims under the following sections:
- Overseas Medical & Hospital Expenses
- Additional Accommodation & Travel Expenses
- Cancellation Fees & Lost Deposits
You cannot pay to remove this excess.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.