For unforeseen events, your policy will be automatically extended until you return home. For example, a bus line, airline, shipping line, airline, or rail authority you are travelling on is delayed, or has accepted your fare or luggage and personal effects and is delayed; or an event has occurred that we have confirmed is claimable under this policy. If any of these situations arise, you must notify us on the delay as soon as possible.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.