If your journey is cancelled or shortened due to you becoming sick or injured, there is provision to claim for cancellation fees and lost deposits for unused travel and accommodation arrangements that you have paid for in advance and cannot recover in any way from your transport or accommodation provider.
If you intend to claim, you’ll need to obtain and supply confirmations, refund advices, and terms and conditions.
Please refer to the PDS as exclusions may apply.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.