If you miss your flight because of natural disasters or severe weather, you might have a provision to claim, if you can show reasonable reasons for not being able to use your airline credit. You’ll also need to obtain a written cancellation of your credit note from your airline.
The natural disaster or severe weather event must have begun after the insurance policy was issued.
See our Travel Alerts for more details.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.