At 1Cover, we are there for you 24 hours a day, 7 days a week, 365 days of the year.
We recommend that you carry your certificate on insurance with you whilst you travel as this has our emergency contact numbers listed on it along with your policy number which makes for a convenient one-stop document when you need to contact us in a hurry.
In an emergency, we advise that you or a member of your travelling party call our medical assistance team as soon as possible. Our medical team will liaise with the treating hospital, and if you are covered, may provide written guarantees of payment for reasonable expenses (subject to your claim being approved). If you are covered and approved for medical evacuation, they will arrange this, if evacuation is deemed necessary.
For minor ailments, such as those that only require a GP visit, you may attend the doctor, pay for your visit upfront and then submit your claim either from overseas or once you return home.
Make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents. If your total cost of treatment will exceed $1,000 you MUST contact our medical assistance team as soon as possible.
If you're still uncertain about what to do in relation to an injury or illness, please contact our medical assistance team.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.