How Much Does It Cost to Ring Your Emergency Assistance Number?

It depends on the method you use to call us. If you are using your mobile phone, it depends on the arrangement you have with your service provider. 

International calling rates from other phones, like payphones or landlines, may vary and apply. 

We also provide toll free numbers for certain countries, and these are all listed on the last page of the PDS

You can also email us if necessary. Find all our contact information here.


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Call 0800 000 333 from within New Zealand

Call +64 9886 2453 from overseas 

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All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.