How Long Will It Take To Process My Claim?

We will provide a response to you within 10 working days, whether this is a request for additional information or a decision on your claim. 

Where possible, your claim may be processed within 10 business days provided all the necessary documentation is received.

If you have any questions in regards to your claim please contact us.   


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Call 0800 000 333 from within New Zealand

Call +64 9886 2453 from overseas 

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All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.