We will provide a response to you within 10 working days, whether this is a request for additional information or a decision on your claim.
Where possible, your claim may be processed within 10 business days provided all the necessary documentation is received.
If you have any questions in regards to your claim please contact us.
All FAQ answers are based on the current effective Policy Wording. If your policy is older than the current Policy Wording, please contact us or refer to your particular policy.
Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Policy Wording.