As a guideline, we advise that you submit your claim within 30 days of arriving home from your trip. However, we understand that it is not always possible to submit your claim within 30 days. If that’s the case, we advise you to submit your documentation as soon as possible.
If you are uncertain about what documentation you require to make your claim we have a guide on our Make A Claim page.
Submitting a claim can be done in four easy steps:
Claims take up to 10 business days to process once we have received all the relevant documentation.
NOTE: If you have a medical emergency overseas, you must contact our emergency assistance team immediately and not wait until you get home.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.