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Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Excellent service.

I was injured overseas and contacted 1Cover by email for advice. They answered quickly and reassured me I did not have to file the claim straight away which was a relief. Since my return I have filed my claim which was processed and accepted promptly. Thanks!

Outstanding

1Cover are the only travel insurance company our family use. We have only had to make one claim and that was very fast and efficient. Either online or over the phone, insurance cover is easy to arrange.

Good cover

I really found the process in getting this cover very easy. When i spoke to the staff around my quote they handled everything professionally.My only concern was a few days before departure i rang just to run some "what ifs' scenarios and confirm I understand what i was covered for. The person I spoke to did not seem confident in giving me information to make me feel comfortable about what i was covered for.

Always use 1cover

We always use 1Cover for our holidays, 3-5 times per year and only needed to claim once and our claim was handled promptly, thank you 1cover

Piece of mind

Good value for money. I have never had to claim so far. Easy to book online. Will book again next trip.

Have used for years

Have been using Cover1 for travel insurance for years. I have never made a claim but my husband did and the team was very helpful and the process was smooth. I ordered my travel insurance early this time. Changed my travel plans to make the trip shorter, but was not allowed to make the necessary changes to the insurance policy, which surprised me a lot! I would warn others not to buy the travel insurance until almost ready to leave as one is not allowed to make one's trip shorter so I had to pay for a couple of weeks of insurance coverage even though my trip was not as long as the insurance coverage indicated! Strange, eh!?!

Helps me feel secure

I love using 1 cover, I always get my insurance through one cover whenever I travel and it just gives me lots of reassurance that I’m covered If something goes wrong.

Easy and quick

It was easy to follow the instructions online and the rates were good in comparison to other main travel insurance companies.

Nice and easy.

Buying experience was simple and easy. Can't comment on claims experience as I didn't have to lodge one. Phew! Otherwise everything else was on point.

Good

It was very easy to find online and it covered me comfortably on my holiday period. That I didn’t have any problems or sickness while I was away and didn’t need to use my travel insurance.

easy to apply on line and competative charge

However, would have appreciated a reminder email with details before I departed as I have set up 6 months before travel

Uncomplicated question

Had been filling out forms with other insurance companies for travelling and found that questions are hard to answer. It cost way too much as soon as i answer yes to a question eventhough i know its only a minor circumstance. Thank you to 1cover for making my holiday stress free. I will recommend your travel insurance to my family and friends. Thanks to my family doctor who recommended this to me.

Great outcome some confusion along the way

Kept getting asked for documents I had already uploaded and sent.Also, had to make the calls to Australia at my cost. Claims Advisor said he tried to ring me a few times but there was only 1 missed call on my phone. Once we talked everything was sorted out smoothly.So great outcome but a little sloppy along the way

Fast, Easy and Reliable.

Both children got sick overseas and we put a claim in immediately. So easy, no fuss and up to date alerts every step of the way. Claim was processed and paid into our account under 7 days ! We will 100% be using you again. When we travel.

Excellent cover- tricky website

Insurance applications are not easy and when you do not provide the option of going back to a previous page, forcing the applicant to start over again it makes for some frustration. It would be good if you had a feature where you could review what you said on previous applications.

Brilliant Travel Insurance Provider

I have used 1Cover Travel Insurance a few times over the last couple of years or so. I have found setting up the policy easy and the premiums are very reasonable. Would recommend them and have done on several occcasions.

Will use again

Prompt email replies to all my questions. Well priced policy. Luckily we didnt have to claim but that is the mark of a good company, how they respond when needed

Prompt service

It would be beneficial if 1Cover advised customers to retain their boarding passes for the start and end of their journey in order to prove that they departed and returned on the dates covered by the insurance.

Peace of Mind

Whilst we were overseas we were fortunate not to have to use our insurance, but we were able to travel throughout Europe with peace of mind that if something untoward occurred we had medical and travel cover.

Gladly not needed

Rather have it and not need it than need it and not have it.

Will gladly use 1 Cover Travel Insurance again