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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Easy to book

I have no real idea whether this is a good insurance company or not. I would only find that out when I have to make a claim.

Highly recommend

Very efficient company , claims made were paid out promptly . Great communication from staff via both phone calls and emails .

Easier to organise

I have always been with a nationally known travel insurer. Having reached 70, I decided to check out costs and coverage for existing conditions, by other insurance providers. I was pleasantly surprised to come across 1 Cover Travel online. A short discussion, a proposal and quote - I was happy to purchase travel cover. I have been to the UK (Scotland, England) and returned without incident - a great holiday.

Value for money

I have good previous claims experience. Will definitely use this insurance policy again for my next travel. Thanks for a safe and secure travel experience.

Experience

I have used 1 Cover before. Charges for a medical condition that happened several years ago and not since are extremely high with no consideration of the time frame this happened and likelihood of it happening again

Professional and Caring

We had to contact 1Cover from Japan when our one-year-old got a high temperature the night before flying out from Japan. We needed to know the ins and outs of extending cover for a few days, as well as what we needed to do regarding airline bookings. The customer service agent was very easy to understand as she explained exactly how we had to go about any possible changes we might have needed to do. Thankfully, our child came right, but it was also very nice to receive a follow-up email from the agent. Thank you, 1Cover, for your great professionalism and caring attitude.

Easy and quick

I have claimed due to flights being cancelled in the past and they looked after me well.
I have used 1-cover exclusively for 3+ years now and travel 5-7 months a year.

Easy to set up

I have not had to claim so a bit hard to give a rating. I did find it was very easy to set up and did appreciate the inclusion of Hyper Tension within a certain level

easy, even with pre-existing condition

With my pre-existing condition, I was pleased that the cost only increased slightly, yet I was still covered with the plan I selected.

good to have peace of mind

affordable and easy to get. I got it for peace of mind while traveling. Didnt really need to make a claim....all went well....

Excellent service


Had heart attack while on 10 day holiday to Aust
Ins co kept in touch during hospital stay and recovery, no problem with any claims.

Simple Process

Just filled in the online claim form and attached the appropriate files.
Received an email about the claim about a week later.
They automatically took the excess from the claim so didn't have to make a separate payment.
The claim amount wasn't big (Under $200) so this might be why there weren't any delays.

Excellent Service

My wife injured her leg on the Great Wall of China. She put up with the pain for a few days but as it gradually got worse I took her to hospital. After an X-Ray and MRI she was released in a full leg caste. She contacted 1 Cover to let them know what had happened, not for one moment did we expect such excellent care. The service they provided was brilliant, from translating the Chinese written reports into English, keeping in constant contact via email and phone calls and to organizing an upgraded flight for us on our return journey to NZ. Our customer care person even phoned the day we arrived home to make sure we'd arrived home safely - service like that goes a long way.I can't praise them enough for the service that they provided and the care that they provided to my wife. I would 100% use them again on our next adventure.Thank you 1 Cover.

Smooth

Great friendly and efficient service. It is most unusual for an insurance company! Thank you.
I will be recommending you to all I know.

Accident whilst shifting home appliances was covered

1cover covered all my hospital admission bills. They didn’t take into account the currency conversion fees, but still an easy process.

Effortless

The online application was effortless, the cover was ample (signed up for the ski package add on) and the premium compared well against the competition.
Thankfully I did not need to experience the claims process!

Brilliant Experience!

We thought we would have a long wait to get compensated for our claim but to our surprise and delight we received the compensation within a week. No hassles, no waiting - excellent customer service! Nice to see a company that does what they say they are going to do. Highly, highly recommend!

satisfactory

Expensive for a short period of cover incomparison to cover for longer periods. Probably similar to other company's charges. Staff good to deal with and very helpful.

Fantastic

I always use 1cover for all trips and they have always been great value and easy to deal with. I had to make my first claim recently and the process was quick easy and paid out within a week.

Best Travel Insurance we have found

We have used 1-Cover over and over for travel from NZ to Australia and as far as India. We compare each time and have never found better value for money yet.