We treat complaints seriously. If you have a concern about this policy or the insurance services we provide, please let us know. If your complaint is about a travel insurance policy, claim, or the customer service we provide, please email details of your complaint to [email protected].
We’ll acknowledge your complaint and attempt to resolve it within 10 business days, if we have all the necessary information and have completed any investigation required. If further information or investigation is required, we’ll agree reasonable alternative timeframes with you.
In the unlikely event that this doesn’t resolve the matter or you are not satisfied with the way your complaint about this policy has been dealt with we will escalate the matter to our insurer.
You can learn more about our Complaints Process here: https://www.1cover.co.nz/complaints
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