Each claim is assessed on a case by case basis, and there may be a provision to claim for your phone, depending on the individual circumstances.
When calculating the amount payable we will apply depreciation due to age, wear and tear.
The amount of such depreciation will be determined by 1Cover. No depreciation will be applied to goods purchased duty free prior to your departure or goods purchased during your journey.
We will not pay more than the original purchase price of any item. We have the option to repair or replace the luggage & personal effects.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.