Win a set of JULY suitcases worth $1,425! T&Cs apply

Can I Cancel My Policy And Get A Refund?

 If you decide that you do not want this policy, you will be given a full refund of the premium you paid provided that: 

  1. You cancel within 14 days after you are issued your certificate of insurance and Policy Wording; 
  2. You cancel prior to the start of the first of the travel dates shown on your certificate of insurance; and 
  3. You do not want to make a claim or to exercise any other right under the policy. 

You can still cancel your policy after 14 days but we will not refund any part of your premium if you do. We do not refund policies due to a declined claim.

Additionally, If you choose to end your journey early for any reason, we are not able to reimburse any premium of any unused portion of your policy.


<< Back to FAQs Home


Need Further Assistance?

Message Us


All FAQ answers are based on the current effective Policy Wording. If your policy is older than the current Policy Wording, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Policy Wording.