It’s easy to make a claim online. You will need to fill out the online claims form, and attach receipts and other documents (all required documentation is listed on the page. Be sure to check this before you start your claim).
After you’ve made a claim online, you’re still able to send us further supporting documents if you forgot to do so in the first instance.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.