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Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Overall experience

Great customer service I have always used 1cover and until I get better service and value for money then I will always be a 1cover customer.

Unbeatable Service and Support

Travelled to Samoa and there were multiple delays with Samoa Airways which meant additional expenses eek!

I have never had to make a travel insurance claim before but Keanu was helpful and supportive - especially since it was a struggle to get relevant documentation from the airline to support my claim.

I have always used 1 Cover because their prices and what they cover is very competitive but after this experience it will be hard to go anywhere else when this company offers such exceptional service. Thanks Keanu and thanks 1 Cover!

It was easy to do online very satisfied

Didn't have to do much. The quote i got was very fast and all i had to do was read the quote and if I was satisfied i just had to pay for it. It was awesome thank you very much Willie Dombroski

Grateful

Thank you for the speedy response on our claim. We appreciate that you cared about what we have experienced from our recent trip.

Regards and more power to you!

Grateful to 1Cover

Thank you for the speedy response on our claim. We appreciate that you cared about our recent experience from our holiday trip.

Regards and more power!

Easy to purchase and comprehensive cover

The purchase process is straight forward and the cover options easy to understand. The cover documents are simple to access and can be saved in email, on your phone or in cloud storage should they be needed.

Easy and value for money

Was quick and easy to set up,and was great value for money. I had looked at other providers and 1 cover came out on top offering everything I required. Will use again on my next trip.

Professional and efficient customer service

We used 1Cover insurance and unfortunately had to make a claim as our travel plans were cancelled. The claim process was effortless and the customer service team were timeous and professional in dealing with our claim. We will definitely be using 1Cover for all our future travel.

Great Policy

The on line process was easy and the price very acceptable
Didn't need to make a claim but its a good feeling knowing that you are covered

Easy to deal with in setting up cover

No occasion to claim, so no idea of how you might perform when it comes to the 'acid test' of customer service.
Would use you again.

Travel insurance for the Island

Awesome service and easy to follow steps to apply. It would be great if you are a returning client to save my details maybe? as we often travel to our island.

1Cover Insurance - Only Place to Go!

Booking is exceptionally easy, either on-line or by phone. Clear and concise and when I needed to call to ask a question the staff were so friendly and helpful, with clear explanations. I would never go anywhere else for my travel insurance.

Awesome to deal with

Last year while on a family cruise in America my husband went into heart failure. 1 Cover were so helpful and everything so straight forward. We felt they went over and above the call of duty. We decided to go visit our family in Switzerland again this year and inspite of our problems last year they were very happy to insure us again ( at a cost of course! )and the same good service was received. I can thoroughly recommend 1 Cover.

You do need them

Great company
Having confidence in a company that they will deliver when you are in trouble. I've had to use my insurance after an accident on another trip, knowing that they are actually there if you need them is a bit part of having a great holiday

Easy to apply for

Very easy to get cover good pricing, I haven't had to claim let so that's why I can't rate that, good company i believe.

All went well, but then nothing needed.

Previous experience when a claim was necessary went well so that no other company else really in the running.

Dont leave home without it

Travel Insurance is a must - but at this point in time it will not be of any benefit to us if our overseas trip for which we have already paid $40000 is cancelled because of Coronavirus :(

great service

I have been using one cover for some years now and always received excellent service both on line and over the phone.
I have only had one claim and it was handled with speed and courtesy.
very happy and will continue to use one cover

Amazing pre existing medical condition service

I have a medical condition and most of the travel insurance companies would automatically decline to insure my condition including 1Cover. I have always use this company in the past and now since 1Cover are covering my condition, it's a bonus for me! I will still continue to use them.

Extension of cover while overseas

I had to extend my cover whilst overseas and had NO trouble doing this as the instructions were clear. Great communication. I would definitely recommend 1Cover for Travel Insurance and will be making contact with them as soon as I travel again. Thanks