The quickest way to contact us is to send us a message via our customer contact page. Please get in touch with the team and we’ll be happy to help.
We highly recommend sending a message as the best way to get in touch as we can prioritise responses and a member of our team will be able to answer you directly.
Due to COVID-19 and the resultant travel restrictions, our contact centres are operating with reduced staff volumes. Please expect longer than usual response times. We aim to respond to queries within 24 to 48 hours on weekdays and up to 72 hours over the weekend period. We appreciate your patience and understanding in this regard.
We're available to help 24/7 if you are experiencing an emergency. Please visit this page and give us a call as soon as possible. Please note, the numbers on this page are for those in an emergency. General queries won't be answered on these numbers.
Got A Question?
We have lots of answers to common questions in our FAQs.
Want to Make Changes To Your Policy?
We make it easy for you to extend your trip, add destinations, lodge a new claim, see the status of an existing claim, or provide additional documents from anywhere at any time. Simply Login in to your Policy Manager
Want To Use Your Credit Voucher?
If you’re an existing customer with a credit voucher from a previous policy, read our step-by-step guide on how to apply your credit voucher towards your next policy premium.
Looking for Coronavirus Information?
Visit our Coronavirus Information Hub for the latest government travel advice and everything you need to know about your 1Cover policy and Coronavirus (COVID-19).
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