If you would like to speak to our sales team, we kindly ask that you use the ‘Message Us’ tool or send us an email to [email protected]. We aim to respond to all customers within 48 hrs, but in most cases it will be quicker.
We also have online chat, with real humans, turned on between 12pm to 7.00pm Mon to Fri (NZST)
For all claim related queries please email the us at [email protected]
Got a question? It might be faster to search our FAQs Centre.
If you need help with our travel insurance, have a question about claims, or want to reach out to us, send us a message and we'll get back to you soon.
Buying a policy? We also offer live chat with real people (no bots!) between 12:00pm and 7:00pm, Monday to Friday (NZST). If they need to speak with someone, our team will guide them from there.
If you’re experiencing an emergency, Please call us on +64 9887 9423 as soon as possible. Please note: the numbers on this page are for those who are experiencing an emergency. This service is not for general enquires.
Search for answers to commonly asked questions in our FAQs Centre.
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