If you would like to speak to our sales team, we kindly ask that you use the ‘Message Us’ tool or send us an email to [email protected]. We aim to respond to all customers within 48 hrs, but in most cases it will be quicker.
For all claim related queries please email the us at [email protected]
Our contact centre will be closed from 4:00pm today (Christmas Eve) and will reopen on Monday 29 December 2025.
Thank you for your understanding, and we wish you a safe and happy festive season.
Got a question? It might be faster to search our FAQs Centre.
Our contact centre is closed from 4:00pm on Christmas Eve and will reopen Monday 29 December 2025 at 11:30am (NZDT).
You can still send us a message, and we’ll respond when we reopen.
For claims enquiries, please allow up to 10 business days for a response.
If you’re experiencing a medical emergency while travelling, please visit our Emergency Contacts page:
https://www.1cover.co.nz/claims/emergency-contacts/
If you need to extend or amend your policy, you can do so online here:
https://www.1cover.co.nz/manage/
Thank you for your understanding.
If you’re experiencing an emergency, Please call us on +64 9887 9423 as soon as possible. Please note: the numbers on this page are for those who are experiencing an emergency. This service is not for general enquires.
Search for answers to commonly asked questions in our FAQs Centre.
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