Mount Agung volcano in Bali, Indonesia continues to erupt intermittently, with ongoing eruptions and related activities and ash clouds occurring. All 1Cover policies continue to EXCLUDE COVER FOR MOUNT AGUNG VOLCANO. This has been in place since November 22nd Midday 2017 (AEST).
Cover is only available for Mount Agung if you purchased a policy before 10am, 16th September 2017 (AEST), or between 9am, 6th November and midday, 22nd November 2017.
The reason for this is because our policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy.
If you entered a policy during the times noted above, we would expect you would have done so with an awareness of the heightened volcanic activity. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Agung volcanic ash cloud.
For more information on recent volcanic activities please visit our travel alerts page. If you have any questions, please contact us.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.