If you decide that the policy you have purchased is not right for you, you can cancel it within 14 days after you are issued your Certificate of Insurance and PDS, provided it is prior to the start date issued on your policy and you do not want to make a claim or to exercise any other right under the policy.
After the 14 day cooling off period you can still cancel the policy or make any changes to the policy, but you will not receive any refund of premium. This is why we advise you to review your policy documents, including the PDS as soon as you have received them to ensure that the product is right for you. If you choose to end your journey early for any reason, we will not reimburse any premium of any unused portion of your policy.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.