In the first instance, you should contact the airline to see if any alternate arrangement can be made or any compensation may be offered.
If you’ve missed a connecting flight because of travel delays caused by the airline, then it is the airlines responsibility to get you on the next flight.
Please retain any documentation provided by the airline or receipts for any out of pocket costs which you may incur as a result of the delay or cancellation should you need to submit a claim.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.