Your excess is likely to be payable to 1Cover, but you may also need to pay your excess to the hospital. If that’s the case, then we’d need to see a receipt as proof of this.
If you have any questions, our claims department will let you know how to proceed regarding your excess.
In general, if you paid for your expenses up front and have submitted a claim for reimbursement we will deduct the excess from the claimable amount we pay you.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.