All claims are assessed on a case-by-case basis.
In the first instance we would require a policy report to be issued within 24 hours of the incident.
If there are extenuating circumstances that meant you were not physically able to obtain a police report, we recommend that you report it to a relevant authority as soon as possible to substantiate your claim.
Call 0800 000 333 from within New Zealand
Call +64 9886 2453 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.