Travel Claims

You are most likely visiting this page for one of two reasons. Either you have a claim to make or you are wondering how you would go about making a claim should something occur on your holiday.

How Would I Make A Claim If Something Happened On Holiday?

If you have a claim to make on your travel insurance policy then you need to download and fill in a claims form. You must submit your claims form with supporting documentation within 30 days of you return to New Zealand.

Please use the tab labeled "Claims Forms" above to find all the relevant information.

You can also contact our claims department on 0800 630 115 or by emailing claims@1cover.co.nz

I Have A Claim To Make

In the event of a claim you should try and follow the guidelines below:

  1. For medical, hospital or dental claims, contact our Client Services Department as soon as practical.
  2. For damage or permanent loss of your luggage/personal effects, report it immediately to the police and obtain a written notice of your report.
  3. For damage or misplacement of your luggage/personal effects, caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they may make.
  4. Submit full details of any claim in writing within 30 days of your return.
This insurance is underwritten by Allianz New Zealand Limited (Allianz). Because we don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the Policy Wording before making a decision to buy insurance, to download a copy of the Policy Wording click here.