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If you would like to speak to our sales team, we kindly ask that you use the ‘Message Us’ tool or send us an email to [email protected]. We aim to respond to all customers within 48 hrs, but in most cases it will be quicker.
We also have online chat, with real humans, turned on between 12:00pm to 6:00pm Mon to Fri (NZST)
For all claim related queries please email the us at [email protected]
Got a question? It might be faster to search our FAQs Centre.
If you need help with our travel insurance, have a question about claims, or want to reach out to us, send us a message and we'll get back to you soon.(excluding NSW public holidays).
Buying a policy? We also offer live chat with real people (no bots!) between 12:00pm and 6:00pm, Monday to Friday (NZST). If they need to speak with someone, our team will guide them from there.
If you’re experiencing an emergency, Please call us on +64 9887 9423 as soon as possible. Please note: the numbers on this page are for those who are experiencing an emergency. This service is not for general enquires.
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