Travel Alert : Middle East Conflict. Learn more
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Following recent hostilities involving Israel, the United States and Iran, which began in the early hours of Sunday, 1 March 2026, a number of security incidents have been reported across parts of the Middle East. These have included missile launches, drone activity and increased military operations.
The situation has resulted in significant casualties, disruption to travel and essential infrastructure, and heightened uncertainty across the region. The security environment remains volatile, with an ongoing risk of further escalation and incidental violence.
Many travellers have experienced flight disruptions, temporary airspace closures and travel delays across several countries. Customers affected by flight cancellations or delays should contact their airline or transport provider directly.
Customers travelling in or near affected areas are advised to exercise caution and remain alert. If you require urgent medical assistance, please contact our 24/7 Emergency Assistance team. We strongly encourage all travellers to stay informed by monitoring reputable news sources and following official advice from local authorities and SafeTravel (safetravel.govt.nz).
The policy does not provide cover for any act of war (declared or undeclared), or for claims arising from hostilities, military action, invasion, rebellion, revolution, insurrection or the taking of power by the military. This is a General Exclusion under Acts of War or Violence which applies irrespective of when you purchased your policy.
There is no cover for travel in, to, from, or through any country or region subject to a 'Do Not Travel' warning issued by the New Zealand Government (SafeTravel) if the subject of the advice or warning is related to the nature of your claim.
For more information, please refer to our Policy Wording.
There is a 72-hour waiting period from the issue date and time shown on your certificate of insurance, for: Section 12: Pre-Departure Cancellation Fees & Lost Deposits and Section 13: Pre-Departure Amendments to Journey. This means there is no cover arising from any events that happen within or before this waiting period.
As the policy does not provide coverage for this event, if you have been impacted and need to change your travel arrangements, we encourage you to contact your airline, cruise company or travel agent for assistance. Claims can be submitted using our online claim form.
A magnitude 8.8 earthquake struck near Russia's Kamchatka Peninsula, triggering tsunami warnings across a wide area of the Pacific Ocean. Warnings were issued for Japan, Hawaii, Alaska, the US west coast, the Philippines, and Indonesia.
Authorities in affected regions issued evacuation orders for coastal communities. Travellers in or near affected coastal areas are advised to follow the instructions of local authorities and move to higher ground if directed to do so.
If you were already travelling when this event occurred and your travel plans were disrupted, there may be provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
If you have not yet departed and your travel plans are affected, your policy may provide cover for cancellation, depending on when you purchased your policy and the nature of your claim.
If you require urgent medical or emergency assistance, please contact our 24/7 Emergency Assistance team immediately. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Monitor SafeTravel (safetravel.govt.nz) for the latest New Zealand Government travel advice. If you wish to make a claim, use our online claim form.
Mount Lewotobi Laki-Laki volcano in Indonesia erupted on 17 June 2025, producing an ash plume reaching 10,000 metres. Indonesian authorities raised the alert to the highest level and established an 8km danger zone around the volcano. Residents and travellers in the affected area are advised to follow the instructions of local authorities.
As this event is widely reported in the media, any policies purchased after 11:00AM NZST on Wednesday, 18 June 2025 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Monitor SafeTravel (safetravel.govt.nz) for the latest New Zealand Government travel advice. If you wish to make a claim, use our online claim form.
Heathrow Airport, the UK's busiest airport, was closed for the entire day on Friday, 21st March 2025, due to a major power outage caused by a fire at a nearby electrical substation.
As a result, over 1,350 flights to and from Heathrow were expected to be impacted by the closure. Passengers were advised not to travel to the airport until it reopened.
As this event is widely reported in the media, any policies purchased after 05:00PM NZDT on Friday, 21 March 2025 will not provide cover for losses arising from this event.
There is a 72-hour waiting period from the issue date and time shown on your certificate of insurance for Section 12: Pre-Departure Cancellation Fees & Lost Deposits, Section 13: Pre-Departure Amendments to Journey, and Section 14: On Trip Cancellation Fees & Lost Deposits.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Mount Lewotobi Laki-Laki volcano in Indonesia erupted on Thursday evening, prompting Indonesian authorities to raise the alert level from 3 to 4. Ash clouds reached up to 8,200 feet, causing disruption for travellers in the affected region.
As this event is widely reported in the media, any policies purchased after 11:00AM NZDT on Friday, 21 March 2025 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Monitor SafeTravel (safetravel.govt.nz) for the latest New Zealand Government travel advice. If you wish to make a claim, use our online claim form.
Cyclone Alfred, a Category 2 system, was tracking off the southeast coast of Queensland, Australia. Wind speeds of up to 100 km/h were expected to impact the region on Thursday and Friday, with the potential for further intensification.
Travellers in or around southeast Queensland were advised to monitor official weather updates and follow the instructions of local authorities.
As this weather event is reported in the media, any policies purchased after 01:00PM NZDT on Monday, 03 March 2025 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Mount Lewotobi Laki-Laki volcano, located on the Indonesian island of Flores, has been actively erupting for several days. Indonesian authorities raised the alert to the highest level due to the ongoing volcanic activity.
Travellers in the affected region are advised to follow the instructions of local authorities and monitor official updates.
As this event is widely reported in the media, any policies purchased on or after Friday, 14 February 2025 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Monitor SafeTravel (safetravel.govt.nz) for the latest New Zealand Government travel advice. If you wish to make a claim, use our online claim form.
On Tuesday 17th December, a powerful earthquake with a magnitude of 7.3 struck approximately 20 kilometres off the coast of Port Vila, the capital city of Vanuatu. The earthquake prompted immediate concerns for the safety of local communities. In response, the USGS issued a tsunami warning, with waves estimated between 30 centimetres to 1 metre above normal tide levels.
As this event is reported in the media, any policies purchased after 04:00PM NZDT on Tuesday, 17 December 2024 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover. Please note, we do not provide cover for change of mind.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Mount Lewotobi Laki-Laki volcano in Indonesia's East Nusa Tenggara province has been erupting for several days, producing an ash plume reaching nearly 6,000 kilometres into the atmosphere. The ongoing volcanic activity has caused numerous flight delays and cancellations in the region.
Travellers in or around the affected area are advised to monitor their airline's website for the latest flight information and follow the instructions of local authorities.
As this event is widely reported in the media, any policies purchased on or after Wednesday, 13 November 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Monitor SafeTravel (safetravel.govt.nz) for the latest New Zealand Government travel advice. If you wish to make a claim, use our online claim form.
Spain is experiencing its worst flooding disaster in decades, with at least 95 fatalities and several others reported missing after heavy rain inundated the eastern province of Valencia and surrounding areas.
Torrential rain triggered flash floods that destroyed infrastructure and swept away vehicles in just a few hours, marking the worst rainfall in Valencia in 28 years. Weather officials warned that the rains are moving northeast toward the Catalonia region.
As this weather event is reported in the media, any policies purchased after 12:00PM NZDT on Thursday, 31 October 2024 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover. Please note, we do not provide cover for change of mind.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Hurricane Milton, a Category 5 storm with winds of 165 mph, made landfall in Central Florida late Wednesday, 9 October 2024. Evacuation orders were issued for more than 1 million residents across the region.
Orlando and Tampa airports closed in preparation for the storm. Major attractions including Disney World and Universal Studios made preparations for the hurricane's arrival. The National Hurricane Centre described the situation as life-threatening.
As this weather event is reported in the media, any policies purchased after 11:00AM NZDT on Tuesday, 08 October 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Severe flooding in Nepal has killed at least 148 people and injured more than 100 others. The capital Kathmandu has been effectively isolated as major highways have been blocked by floodwaters. Domestic flights have also been disrupted, affecting travellers' ability to move through the country.
Travellers in Nepal are advised to follow the instructions of local authorities and monitor official updates.
As this event is widely reported in the media, any policies purchased after 10:00AM NZST on Monday, 30 September 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Cuba, Mexico and the United States are on high alert as Storm Helene is forecast to make landfall as a Category 4 hurricane, posing a significant threat to the Gulf Coast. The National Hurricane Centre described the situation as a life-threatening storm.
Major airlines including United, Delta and American issued travel alerts ahead of the storm. Disney and Carnival rerouted their operations in response to the threat.
As this weather event is reported in the media, any policies purchased after 11:00AM NZST on Thursday, 26 September 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
The Kokoda Track in Papua New Guinea has been closed. Local authorities are working with landowners after Naoro village residents blocked sections of the track, demanding the Papua New Guinea government fulfil long-promised funding commitments to local communities.
Travellers with planned treks on the Kokoda Track are advised to contact their tour operator and monitor the situation before travelling. For the latest New Zealand Government travel advice, visit SafeTravel - Papua New Guinea.
As this event is widely reported in the media, any policies purchased after 20:00PM NZST on Thursday, 19 September 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Cyclone Boris has caused torrential rainfall and significant flooding across central Europe, affecting Austria, Poland, Czech Republic, Croatia, Slovenia, Slovakia, Hungary and Romania. At least 16 lives have been lost in what authorities have confirmed is the most severe flooding the region has seen in 20 years, as confirmed on 16 September 2024.
Travellers in or planning to visit affected regions are advised to monitor the situation closely and follow the instructions of local authorities.
As this weather event is reported in the media, any policies purchased after 11:00AM NZST on Monday, 16 September 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Typhoon Yagi is forecasted to affect northern Vietnam between 6 and 9 September 2024. The storm first impacted China's southeast coast before tracking toward Vietnam and Laos. A total of 44 flight cancellations were recorded at Hong Kong International Airport, and major transport disruptions are expected across the affected region.
Travellers in or planning to visit the affected areas are advised to monitor their airline's website for the latest flight information and follow the instructions of local authorities.
As this weather event is reported in the media, any policies purchased after 17:00PM NZST on Thursday, 05 September 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
The Japan Meteorological Agency (JMA) issued typhoon warnings on 24 August 2024 as Typhoon Shanshan moved northward through Japan. Evacuation orders were issued for more than 5 million people. At least 3 fatalities were reported as the typhoon headed toward central and eastern Japan, including the Tokyo metropolitan area.
Travellers in or travelling to Japan are advised to monitor the latest information from the JMA, follow the instructions of local authorities, and check with their airline for the latest flight updates. For the latest New Zealand Government travel advice for Japan, visit SafeTravel - Japan.
As this weather event is reported in the media, any policies purchased after 17:00PM NZST on Saturday, 24 August 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Around 3pm Friday 19th July 2024, an unprecedented cyber crash caused a global IT outage grounding over 5,000 flights and affecting airline terminal services in airports across New Zealand and Australia. Those experiencing flight cancellations or delays are advised to liaise directly with their airlines or transport providers in the first instance. There is potential for delays to continue, so allow additional time for airport check-ins.
1. Liaise directly with your airline ? If your flights were cancelled or you need to change your travel arrangements due to delays, please get in touch with your airline, cruise company or travel agent for assistance in the first instance.
2. Mitigate your losses ? In the event you need to claim, you should take all reasonable steps to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred.
3. Extend your policy ? In the event that you've experienced significant travel delays, consider whether you need to extend your policy via the Policy Manager.
4. Submit a claim ? We will assess each claim on a case-by-case basis, in accordance with the policy terms. Keep your receipts and any other supporting documentation including travel provider cancellation letters and refund or compensation advice.
If you had already departed on your trip and your flight was cancelled or delayed, you may have provision to claim under Section 14: Disruption of Journey and Section 15: Alternative Transport Expenses.
Under Disruption of Journey: if delayed at least 6 hours, we will pay up to $200 for reasonable additional meal and accommodation expenses at the end of the initial 6-hour period; and up to $200 for each full 24-hour period the disruption continues.
We will not pay if the cancellation, delay or rescheduling is caused by a bus line, airline, shipping line or rail authority. We recommend contacting your travel service providers as they might provide flexibility to change arrangements without additional costs, or even the possibility of a refund.
Note on cover: Any policies purchased after 6:30PM NZST on Friday, 19 July 2024 will not provide cover for losses arising from this event.
France declared a state of emergency after riots resulted in four deaths and hundreds of injuries in New Caledonia. Turmoil erupted after France's national assembly backed changes to voting rolls.
We are aware of the impact these protests and riots are having including the enforcement of curfews and significant disruption to roads and transport services. Nouma ? La Tontouta international airport is currently closed. The New Zealand Government has issued level 3 of 4 'avoid non-essential travel' advice for New Caledonia as civil unrest continues to unfold. For the latest advice, visit SafeTravel - New Caledonia.
As this event is now widely reported in the media, any policies purchased after 09:00AM NZST on Thursday, 16 May 2024 will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Dubai is experiencing a major flooding crisis following record rainfall. The flooding has significantly impacted transport and infrastructure across the city, affecting travellers to and from the region.
Travellers are advised to monitor the situation closely, follow the instructions of local authorities, and check with their airline for the latest flight information.
As this weather event is reported in the media, any policies purchased after 15:00PM NZST on Wednesday, 17 April 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Following Tropical Cyclone Jasper and record rainfall across Queensland in December, severe weather alerts have been issued for the state. The east coast of Queensland has been urged to stay vigilant as Low 05U is expected to develop into a tropical cyclone by Monday.
Travellers in or planning to visit Queensland are advised to monitor the Bureau of Meteorology for the latest weather updates and follow the instructions of local authorities.
As this weather event is reported in the media, any policies purchased after 12:00PM NZDT on Friday, 19 January 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Tropical Cyclone Jasper is situated in northern Queensland and is expected to intensify and make landfall in the coming days. Travellers in the affected area are advised to monitor the Bureau of Meteorology for the latest updates and follow the instructions of local authorities.
For the latest New Zealand Government travel advice, visit SafeTravel. For your policy details, visit 1cover.co.nz.
As this weather event is reported in the media, any policies purchased after 12:00PM on 5th December 2023 NZDT will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover. Please note, we do not provide cover for change of mind.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Cyclone Lola is expected to make landfall in Vanuatu's northern islands on 24 October 2023 and is expected to intensify. Travellers in or planning to visit Vanuatu are advised to monitor official updates and follow the instructions of local authorities.
For the latest New Zealand Government travel advice for Vanuatu, visit SafeTravel - Vanuatu.
As this weather event is reported in the media, any policies purchased after 12:00 AM on 23rd October 2023 NZDT will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover. Please note, we do not provide cover for change of mind.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
On 19th October 2023, the New Zealand Government upgraded its travel advice for Lebanon to 'Do Not Travel' due to the volatile security situation and the risk of the security situation deteriorating further. Tensions are heightened due to recent events in Israel and Gaza. Daily military action is occurring in southern Lebanon and could escalate quickly.
If you're in Lebanon and wish to leave, you should depart through the first available commercial option as soon as you're able to do so. Airports may pause operations with little notice. If you're a New Zealand citizen in Lebanon, please register your travel with SafeTravel at safetravel.govt.nz/register-your-travel. For consular emergencies, contact 0800 30 10 30 9 (within New Zealand) or +64 99 20 20 20 (from overseas).
Generally, our policies do not provide cover for acts of war, or your choice to travel to, or remain in a destination where there are 'Do Not Travel' warnings in place. Please refer to General Exclusion 17 (acts of war) and General Exclusion 14 (Do Not Travel destinations).
Israel declared a state of war on 7 October 2023 following an attack that has resulted in thousands of casualties. Tel Aviv international airport has been temporarily closed. The New Zealand Government is advising New Zealanders to avoid non-essential travel to the region and has issued 'Do Not Travel' advice for Gaza, the West Bank and the immediate periphery.
Generally, our policies do not provide cover for acts of war, or your choice to travel to, or remain in a destination where there are 'Do Not Travel' warnings in place. Please refer to General Exclusion 17 (acts of war) and General Exclusion 14 (Do Not Travel destinations).
If you are currently in the region and wish to leave, you should depart through the first available commercial option as soon as you're able to do so safely. If you're a New Zealand citizen, please register your travel with SafeTravel at safetravel.govt.nz/register-your-travel. For consular emergencies, contact 0800 30 10 30 9 (within New Zealand) or +64 99 20 20 20 (from overseas).
A 6.8 magnitude earthquake struck southwest of Marrakesh, Morocco on 8 September 2023. The earthquake caused widespread damage across the region, with aftershocks possible in the days following. Travellers in the affected area are advised to follow the instructions of local authorities and monitor official updates.
For the latest New Zealand Government travel advice for Morocco, visit SafeTravel - Morocco.
As this event is widely reported in the media, any policies purchased after 9:00AM AEDT on Saturday 9th September 2023 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover. Please note, we do not provide cover for change of mind.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Multiple severe weather events are simultaneously affecting the Northern Hemisphere. Wildfires in Greece, Spain and Italy have prompted mass evacuations. Severe flooding and landslides across south and southeast Asia are impacting India, Bhutan and Nepal, with severe flooding also expected in China. Typhoon Egay (known internationally as Doksuri) is approaching the Philippines and Taiwan.
Travellers in any of the affected regions are advised to follow the instructions of local authorities, monitor local media and official updates, and contact their airline or travel provider for the latest information.
If your travel is affected by any of these events and your policy was purchased before the events became widely known, you may have provision to claim under your policy. Limits, conditions and exclusions apply.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
For the latest New Zealand Government travel advice, visit SafeTravel. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Wild weather, flooding and thunderstorms hit Auckland and surrounding areas. The event was widely published in media from 9:00AM NZDT on Tuesday 9 May 2023.
Travellers in or around Auckland are advised to follow the instructions of local authorities and monitor official updates.
As this weather event is reported in the media, any policies purchased after 9:00AM NZDT on Tuesday, 9 May 2023 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Tropical Cyclone Gabrielle has formed off the coast of Northern Queensland and is tracking near Norfolk Island. There is a high probability of making landfall on the New Zealand North Island on Sunday 12 February 2023. The storm is currently Category 1 and is expected to strengthen.
The event was widely published in media from the evening of 8 February 2023.
As this weather event is reported in the media, any policies purchased after 9:00AM NZDT on Thursday, 9 February 2023 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Carnival Luminosa has cancelled all ports of call due to a tropical cyclone. Guests were notified of the change on 8 February, the day of the first planned port of call in New Caledonia.
Carnival Luminosa is not the only vessel impacted by Tropical Cyclone Gabrielle. Royal Caribbean International's Quantum of the Seas, also homeported from Brisbane, changed its itinerary sailing to Sydney and Tasmania rather than New Caledonia.
If your cruise has been affected and you wish to make a claim for missed ports, use our online claim form. When submitting your claim, please select the benefit/section type "Other". You will need to provide a copy of your itinerary and a letter from the cruise ship specifying the ports missed and the reason for the missed ports.
Please note:
A 7.8 magnitude earthquake struck Kahramanmara? in southern Turkey at 04:17am local time on Monday 7 February 2023. The earthquake has resulted in thousands of fatalities and the collapse of thousands of buildings across southern Turkey and northern Syria. Travellers are advised to avoid southeast Turkey and north Syria.
For the latest New Zealand Government travel advice for Turkey, visit SafeTravel - Turkey.
If your travel is affected by this event and your policy was purchased before the event became widely known, you may have provision to claim under your policy. Limits, conditions and exclusions apply.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover. Please note, we do not provide cover for change of mind.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Peru declared a State of Emergency on 14 December 2022 following widespread civil unrest after the impeachment and arrest of former president Pedro Castillo. Protests have disrupted transport including trains, roads and airports across the country. Many New Zealanders were stranded near Machu Picchu as a result of the disruptions.
Policies purchased before 9:00AM AEST on 19 December 2022: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 9:00AM AEST on 19 December 2022: As this event is now widely reported in the media, there is no cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
The New Zealand Government's MFAT SafeTravel website updated advice on 12 February 2022 advising New Zealanders to leave Ukraine immediately. Russia has been flagged as 'Do Not Travel' due to the impact of armed conflict on flights and financial services. Several countries have imposed sanctions against Russia.
1Cover has temporarily ceased issuing policies for travel to Ukraine and Russia.
1Cover policies will not cover claims:
If you are currently in Ukraine or Russia, follow MFAT SafeTravel advice and make arrangements to depart as soon as it is safe to do so via commercial means. Contact our 24-hour Emergency Assistance team if you need help.
Monitor SafeTravel (safetravel.govt.nz) and local media for the latest information. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation. Each claim is assessed on a case-by-case basis.
1Cover NZ policies purchased on or after 19 November 2021 include coverage for overseas emergency medical and hospital expenses where a claim arises from a positive COVID-19 diagnosis by a medical practitioner while on journey.
Policies purchased on or after 19 November 2021: overseas emergency medical and hospital expenses arising from a positive COVID-19 diagnosis while travelling are covered. Limits, conditions and exclusions apply.
Policies purchased before 19 November 2021: remain unchanged. Those policies have a general exclusion for epidemics and pandemics, so claims arising from COVID-19 are unlikely to be covered.
Due to COVID-19's continued impact on travel, border settings and quarantine requirements can change at short notice. We recommend you regularly check travel advice at SafeTravel before and during your trip.
Check the requirements of your airline, any transit or destination countries, and requirements for returning to New Zealand before you travel.
If you require emergency medical assistance while travelling, contact our 24-hour Emergency Assistance team immediately. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
From 19 April 2021, quarantine-free travel between Australia and New Zealand is fully operational. To travel under the bubble, you must:
No vaccination is required to use the trans-Tasman travel bubble. For the latest information on travel requirements, visit the Unite Against COVID-19 website.
COVID-19 remains excluded from coverage under all 1Cover NZ policies. Our policies contain an exclusion for epidemics and pandemics. Claims related to COVID-19 are unlikely to be covered regardless of destination or purchase date.
If you require emergency assistance while overseas, contact our 24-hour Emergency Assistance team. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
The New Zealand Government is advising New Zealanders NOT TO TRAVEL OVERSEAS. Strict travel restrictions are in place and borders are closed to non-citizens and non-residents. If you are overseas and cannot return, please take steps to stay safely in your current location.
If you are overseas and need to extend your policy, you can do so via the Policy Manager at 1cover.co.nz.
A new strain of COVID-19 has been identified. Pre-departure testing requirements for travellers from the UK and the US have been introduced from 15 January 2021.
All 1Cover NZ policies have a general exclusion for epidemics and pandemics. Claims related to COVID-19 are unlikely to be covered regardless of destination or purchase date.
Monitor SafeTravel (safetravel.govt.nz) for the latest New Zealand Government travel advice. If you require emergency assistance while overseas, contact our 24-hour Emergency Assistance team. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation. Each claim is assessed on a case-by-case basis.
On 25 March 2020, the New Zealand Government issued a 'Do Not Travel' advisory for all overseas destinations due to the COVID-19 pandemic. New Zealanders already overseas are advised to return home as soon as possible by commercial means. Many countries have imposed travel restrictions and borders are closing. Overseas travel is becoming increasingly difficult.
If you are in need of emergency medical assistance while overseas, please contact our 24-hour Emergency Assistance team.
For more information, visit our Coronavirus Information Hub or browse our historic coronavirus travel alerts.
Our policies contain an exclusion for epidemics and pandemics. Claims related to Coronavirus are unlikely to be covered regardless of destination or purchase date. Each claim is assessed on a case-by-case basis.
Policyholders must take steps to mitigate their costs by contacting their travel agent, airline and accommodation provider to amend or cancel travel arrangements. Any compensation or refunds you receive from a third party will be deducted from any claim settlement.
Monitor SafeTravel (safetravel.govt.nz) for the latest New Zealand Government travel advice. If you require emergency assistance while overseas, contact our 24-hour Emergency Assistance team. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Taal Volcano, located near Manila in the Philippines, erupted and thousands of residents were evacuated. Philippine authorities raised the alert level to 4 out of 5, warning that a hazardous explosive eruption is possible within hours to days.
For the latest New Zealand Government travel advice for the Philippines, visit SafeTravel - Philippines.
Policies purchased before 2:00AM NZDT on 13 January 2020: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased after 2:00AM NZDT on 13 January 2020 will not provide cover for losses arising from this event. As this event is widely reported in the media, our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Active measles outbreaks have been declared across several Pacific Island nations. Samoa declared a state of emergency on 15 November 2019. Tonga declared a measles outbreak on 22 October and Fiji on 7 November. American Samoa is also affected.
Travellers to the Pacific Islands are advised to ensure their vaccinations are up to date before travelling. For the latest travel advice, refer to SafeTravel for Samoa, Tonga, and Fiji.
Policies purchased before 9:00AM NZDT on 6 December 2019: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 9:00AM NZDT on 6 December 2019 will not provide cover for losses arising from this event.
If you have started your journey and your plans are affected by this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Chile has declared a state of emergency and curfews have been imposed following widespread protests and rioting across the country. Military forces have been deployed and subway and transport services are suspended. The protests were initially sparked by an increase in metro fares but have broadened to wider concerns about inequality.
For the latest New Zealand Government travel advice for Chile, visit SafeTravel - Chile.
Policies purchased before 9:00AM NZDT on 21st October 2019: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 9:00AM NZDT on 21st October 2019 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
The Japan Meteorological Agency (JMA) has forecast Typhoon Hagibis to make landfall on the Pacific Coast of Japan between Saturday and Sunday. Torrential rains, high waves and tides and potential flooding are expected. At least two Rugby World Cup matches have been cancelled due to the typhoon. Airlines and train services have suspended operations.
Policies purchased before 11:00AM NZDT on Thursday, 10 October 2019: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 11:00AM NZDT on Thursday, 10 October 2019 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Typhoon Faxai struck the coastal city of Chiba before moving over the Tokyo metropolitan area. The storm caused heavy rain and strong winds across the region. Rail services to Narita International Airport were paralysed by the typhoon.
For the latest New Zealand Government travel advice for Japan, visit SafeTravel - Japan Typhoon Faxai.
Policies purchased before 8:00AM AEST on 9th September 2019: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 8:00AM AEST on 9th September 2019 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Protests have effectively shut down Hong Kong International Airport, resulting in several flights being cancelled. Travellers affected are advised to contact their airline directly for the latest information on their flights.
Policies purchased before 11:00AM NZST on 6th August 2019: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 11:00AM NZST on 6th August 2019 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
An earthquake struck the resort region of Bali just after 8am local time (approximately 10am AEST) on Tuesday 16 July 2019. Damage from the earthquake was isolated to certain areas and no fatalities were reported. No tsunami warning was issued.
If you require emergency assistance while in Bali, please contact our 24-hour Emergency Assistance team on +64 9884 0229.
Policies purchased before Midday AEST on Tuesday, 16 July 2019: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after Midday AEST on Tuesday, 16 July 2019 will not provide cover for losses arising from this event.
If you have started your journey and your plans are affected by this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Mount Agung continues to erupt intermittently, with ash spreading over south Bali.
As this is an ongoing known event, 1Cover NZ policies EXCLUDE COVER FOR MOUNT AGUNG VOLCANO since 2pm (NZDT) on 22 November 2017.
The only exceptions are policies purchased:
For policies purchased outside of these windows, there is no cover for any claims connected with Mount Agung volcanic activity.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Multiple bomb blasts targeted hotels and churches across Sri Lanka on 21 April 2019, including in Colombo, Negombo and Batticaloa. The attacks resulted in over 290 deaths and hundreds of injuries. Our thoughts are with the victims and their families.
If you are in Sri Lanka and require emergency medical assistance, please contact our 24-hour Emergency Assistance team immediately.
Cover will be assessed on a case-by-case basis in accordance with the terms of your policy. For the latest New Zealand Government travel advice for Sri Lanka, visit SafeTravel.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
A 7.5 magnitude earthquake and an 18-foot tsunami struck Central Sulawesi, Indonesia on 28 September 2018, devastating the Palu area. Over 800 deaths have been reported. Communications and transport in the affected region have been severely paralysed.
Travellers due to depart for Indonesia should check with their travel providers and monitor media for the latest information. MFAT recommends exercising a high degree of caution across Indonesia.
If you require emergency assistance, please contact our 24-hour Emergency Assistance team on +64 9887 7837.
If your travel is affected by this event and your policy was purchased before the event became widely known, you may have provision to claim under your policy. Limits, conditions and exclusions apply.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
An earthquake struck Lombok, Indonesia. Travellers in the affected region are advised to follow the instructions of local authorities and monitor official updates.
If you require emergency assistance, please contact our 24-hour Emergency Assistance team on +64 9884 0229. For the latest New Zealand Government travel advice, visit SafeTravel.
If your travel is affected by this event and your policy was purchased before the event became widely known, you may have provision to claim under your policy. Limits, conditions and exclusions apply.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Mount Agung continues to erupt intermittently, with volcanic ash clouds causing some flight disruption in the region.
As this is an ongoing known event, 1Cover NZ policies EXCLUDE COVER FOR MOUNT AGUNG VOLCANO since 2pm (NZDT) on 22 November 2017.
The only exceptions are policies purchased:
For policies purchased outside of these windows, there is no cover for any claims connected with Mount Agung volcanic activity.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Kilauea Volcano on the Big Island of Hawaii has erupted. Volcanic ash poses a safety concern for travellers in the region. Airlines are monitoring the situation and advising passengers to check their flight status before travelling.
Policies purchased before 6:30PM NZST on 4 May 2018: If your travel plans were directly affected by this event, cover may be available depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 6:30PM NZST on 4 May 2018 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Three separate volcanic events are currently affecting travellers in the Asia-Pacific region:
All three events are now known events. Any claims arising from policies purchased after 16 January 2018 will be treated as 'foreseen' events and are unlikely to be covered.
For Mt Agung specifically, please refer to previous alerts regarding the exclusion windows that apply. For Mt Sinabung and Mt Mayon, policies purchased prior to 16 January 2018 may have provision to claim depending on the circumstances.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Mount Agung had a further eruption on 16 January 2018, producing additional ash clouds over the region.
As this is an ongoing known event, 1Cover NZ policies EXCLUDE COVER FOR MOUNT AGUNG VOLCANO since 2pm (NZDT) on 22 November 2017.
The only exceptions are policies purchased:
For policies purchased outside of these windows, there is no cover for any claims connected with Mount Agung volcanic activity.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Mount Agung experienced a second eruption, causing ongoing flight disruptions across Bali. Airlines are monitoring the situation closely.
Cover is available for policies purchased:
Policies purchased after midday on 22 November 2017 will not pay any claim connected with Mt Agung volcanic activity.
If you need to change your travel arrangements, contact your airline for the latest flight information. If you wish to make a claim, use our online claim form.
Mount Agung on Bali began erupting on 22 November 2017. An exclusion zone of 7.5 kilometres (6km in some areas) has been established around the volcano. No flights have been affected at this stage.
Policies purchased before 2PM NZDT on 22 November 2017 (including policies between 11AM NZDT on 6 November 2017 and 2PM NZDT on 22 November 2017): cover is available for claims arising from this event.
Policies purchased on or after 2PM NZDT on 22 November 2017: Mount Agung volcanic activity is excluded from cover.
If you need to change your travel arrangements, contact your airline for the latest flight information. If you wish to make a claim, use our online claim form.
Indonesian authorities lowered the alert level for Mount Agung from level 4 to level 3 on 29 October 2017, and reduced the exclusion zone around the volcano.
Policies purchased after 11AM NZDT on 6 November 2017: The reduction in alert level means that a future eruption would be treated as a new unforeseen event. Cover is therefore available for claims arising from Mount Agung volcanic activity for policies purchased in this window, subject to the terms of the policy.
Policies purchased between 11am NZDT on 16 September 2017 and 11am NZDT on 6 November 2017: Mount Agung volcanic activity remains excluded from cover during this window.
If you need to change your travel arrangements, contact your airline for the latest flight information. If you wish to make a claim, use our online claim form.
Virgin Australia has cancelled flights between Australia, New Zealand and Samoa from 13 November 2017. Affected passengers are advised to contact Virgin Australia directly to discuss their options.
Policies purchased before 9:00AM NZDT on Thursday, 2 November 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 9:00AM NZDT on Thursday, 2 November 2017 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Indonesian authorities continue to monitor Mount Agung on Bali. MFAT has not changed its travel advice for Bali and continues to recommend exercising a high degree of caution. The situation remains under observation.
The exclusion applying since the alert issued on 16 September 2017 remains in place. Policies purchased after Midday NZST on Saturday, 16 September 2017 will not pay any claim connected with Mt Agung volcanic activity.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline for the latest flight information. If you wish to make a claim, use our online claim form.
Some flights in and out of Auckland Airport have been cancelled or delayed due to a fuel shortage. Airlines are refuelling at airports in Australia as a result of the disruption.
Policies purchased before 10AM NZ Time on 17th September 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy. Reimbursement will be for the lesser of (a) unused prepaid travel costs, or (b) reasonable additional alteration costs. Limits, conditions and exclusions apply.
Policies purchased on or after 10AM NZ Time on 17th September 2017 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
An earthquake struck near Mexico City on 19 September 2017. Travellers in the affected area are advised to follow the instructions of local authorities and monitor official updates.
If you require emergency assistance, please contact our 24-hour Emergency Assistance team on +64 9887 7837.
Policies purchased before 11AM NZ Time on 19th September 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 11AM NZ Time on 19th September 2017 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Indonesia raised the alert level for Mount Agung on Bali following an increase in volcanic and tectonic activity (from normal to vigilance). The National Disaster Mitigation Agency warned of further increases in volcanic activity. Mount Agung was active 99 times between August and September. No flights have been cancelled or diverted at this stage, but airlines are monitoring the situation.
Policies purchased before Midday NZ Time on Saturday, 16 September 2017:
Policies purchased after Midday NZ Time on Saturday, 16 September 2017 will not pay any claim connected with Mt Agung volcanic activity.
Monitor local media and airline websites for the latest flight information. Follow MFAT advice at safetravel.govt.nz.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
An earthquake struck off the coast of Mexico on 8 September 2017. Travellers in the affected area are advised to follow the instructions of local authorities and monitor official updates.
If you require emergency assistance, please contact our 24-hour Emergency Assistance team on +64 9887 7837.
Policies purchased before 6PM NZST on Friday, 8th September 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 6PM NZST on Friday, 8th September 2017 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Hurricane Irma is expected to have a significant impact on policyholders travelling to and from Florida. Travellers are advised to monitor official weather updates and follow the instructions of local authorities.
Policies purchased before 12PM NZST on 6 September 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 12PM NZST on 6 September 2017 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
A tragic event occurred in Barcelona on 18 August 2017. Our thoughts are with the victims and their families.
If you are in Barcelona and require emergency medical assistance, please contact our 24-hour Emergency Assistance team immediately.
For the latest New Zealand Government travel advice for Spain, visit SafeTravel - Spain. Follow MFAT advice and any guidance issued by local authorities.
Claims will be assessed on a case-by-case basis in accordance with the terms of your policy. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation.
Flooding in Timaru, New Zealand is impacting travellers in the affected area. Travellers are advised to follow the instructions of local authorities and monitor official updates.
Policies purchased before 5:30PM NZST on 21 July 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 5:30PM NZST on 21 July 2017 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Some flights in and out of New Zealand have been cancelled due to severe weather. Affected travellers are advised to contact their airline directly for the latest information on their flights.
Policies purchased before 4PM NZST on 12 July 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 4PM NZST on 12 July 2017 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
A tragic event occurred in London on 3 June 2017. Our thoughts are with the victims and their families.
If you are in London and require emergency medical assistance, please contact our 24-hour Emergency Assistance team immediately.
For the latest New Zealand Government travel advice for the United Kingdom, visit SafeTravel - United Kingdom. Follow MFAT advice and any guidance issued by local authorities.
Claims will be assessed on a case-by-case basis in accordance with the terms of your policy. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation.
A tragic event occurred at Manchester Arena on 23 May 2017. Our thoughts are with the victims and their families.
If you are in Manchester and require emergency medical assistance, please contact our 24-hour Emergency Assistance team immediately.
For the latest New Zealand Government travel advice for the United Kingdom, visit SafeTravel - United Kingdom. Follow MFAT advice and any guidance issued by local authorities.
Claims will be assessed on a case-by-case basis in accordance with the terms of your policy. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation.
Cyclone Donna may have an impact on policyholders travelling to and from Vanuatu. Travellers in or planning to visit Vanuatu are advised to monitor official weather updates and follow the instructions of local authorities.
Policies purchased before 1PM NZST on 5th May 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 1PM NZST on 5th May 2017 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Cyclone Cook may impact policyholders travelling from and to the North Island and Nelson/Blenheim region of New Zealand. Travellers are advised to monitor official weather updates and follow the instructions of local authorities.
Policies purchased before 6PM NZST on 12th April 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 6PM NZST on 12th April 2017 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Cyclone Debbie may impact policyholders travelling to North Queensland, Australia. Travellers in or planning to visit North Queensland are advised to monitor official weather updates and follow the instructions of local authorities.
Policies purchased before 5PM NZDT on 28 March 2017: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 5PM NZDT on 28 March 2017 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
A tragic event occurred in London on 22 March 2017. Our thoughts are with the victims and their families.
If you are in London and require emergency medical assistance, please contact our 24-hour Emergency Assistance team immediately.
For the latest New Zealand Government travel advice for the United Kingdom, visit SafeTravel - United Kingdom. Follow MFAT advice and any guidance issued by local authorities.
Claims will be assessed on a case-by-case basis in accordance with the terms of your policy. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation.
A tragic event occurred in Berlin on 19 December 2016. Our thoughts are with the victims and their families.
If you are in Berlin and require emergency medical assistance, please contact our 24-hour Emergency Assistance team immediately.
For the latest New Zealand Government travel advice for Germany, visit SafeTravel - Germany. Follow MFAT advice, follow local media, and remain vigilant.
Claims will be assessed on a case-by-case basis in accordance with the terms of your policy. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation.
Earthquakes struck Japan on 21 and 22 November 2016 with a tsunami warning issued for coastal areas. Travellers in Japan are advised to follow the instructions of local authorities and monitor the Japan Meteorological Agency for the latest updates.
If you require emergency assistance, please contact our 24-hour Emergency Assistance team on +64 9887 7837.
Policies purchased before 6AM JST on Monday, 21 November 2016: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 6AM JST on Tuesday, 22 November 2016 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
A devastating earthquake struck New Zealand on 14 November 2016. Travellers in the affected areas are advised to follow the instructions of local authorities and monitor official updates.
If you require emergency assistance, please contact our 24-hour Emergency Assistance team on +64 9887 7837.
Key airline contacts for rebooking:
Visit Wellington Airport and Christchurch Airport websites for the latest airport status information.
Policies purchased before 12AM NZDT on Monday, 14 November 2016: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 12AM NZDT on Monday, 14 November 2016 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Following the passing of His Majesty the King of Thailand, this is a time of deep sorrow for the Thai people. Travellers currently in Thailand or planning to visit are asked to be respectful of Thai customs and sensitivities during this period.
Some disruption to public services, entertainment venues and tourist attractions may be experienced. Allow ample time when passing through Thai airports.
There is no provision under the policy to claim for fear of travel or loss of enjoyment. Any disruptions that result in verifiable financial losses may be considered on a case-by-case basis depending on the circumstances and policy terms.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Hurricane Matthew may impact policyholders travelling to the east coast of the United States. Travellers in or planning to visit the affected areas are advised to monitor official weather updates and follow the instructions of local authorities.
For the latest New Zealand Government travel advice for the United States, visit SafeTravel - United States of America.
Policies purchased before midnight on Thursday, 6 October 2016: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after midnight on Thursday, 6 October 2016 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
The threat of volcanic ash clouds from Mt Rinjani, Indonesia, has now ceased.
From 6 October 2016, any future eruptions from Mt Rinjani will be considered a new unforeseen event. Cover will therefore be available for claims arising from future Mt Rinjani volcanic activity for policies purchased after this date, subject to the terms of the policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Several flights have been cancelled and diverted due to volcanic ash clouds from Mt Rinjani, Indonesia. Airlines are monitoring the situation and passengers are advised to check their flight status before travelling.
Policies purchased before 6PM AEDT on Tuesday, 27 September 2016: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 6PM AEDT on Tuesday, 27 September 2016 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Bombings occurred across Thailand in August 2016. Our condolences to the victims and their families.
If you are in Thailand and require emergency medical assistance, please contact our 24-hour Emergency Assistance team immediately.
For the latest New Zealand Government travel advice for Thailand, visit SafeTravel. Follow MFAT advice, follow local media, avoid affected areas, and follow the instructions of local authorities.
Claims will be assessed on a case-by-case basis in accordance with the terms of your policy. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation.
The threat of volcanic ash clouds from Mt Rinjani, Indonesia, has now ceased.
From 12th August 2016, any future eruptions from Mt Rinjani will be considered a new unforeseen event. Cover will therefore be available for claims arising from future Mt Rinjani volcanic activity for policies purchased after this date, subject to the terms of the policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Several flights have been cancelled and diverted due to volcanic ash clouds from Mt Rinjani, Indonesia. Airlines are monitoring the situation and passengers are advised to check their flight status before travelling.
For the latest New Zealand Government travel advice, visit SafeTravel.
Policies purchased before 6PM AEDT on Monday, 1 August 2016: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 6PM AEDT on Monday, 1 August 2016 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
An attempted coup in Turkey has created an ongoing tense situation. Travellers in Turkey are advised to follow MFAT advice at safetravel.govt.nz/turkey, remain vigilant, and follow the instructions of local authorities.
Our policies contain an exclusion for war and rebellion. Claims arising from any act of war, rebellion, revolution, insurrection or taking of power by the military are not covered.
Claims will be assessed on a case-by-case basis in accordance with the terms of your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
A tragic event occurred in Nice, France on 14 July 2016. Our thoughts are with the victims and their families.
If you are in Nice and require emergency medical assistance, please contact our 24-hour Emergency Assistance team immediately.
For the latest New Zealand Government travel advice for France, visit SafeTravel - France. Follow MFAT advice, follow local media, and remain vigilant.
Claims will be assessed on a case-by-case basis in accordance with the terms of your policy. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation.
Cyclone Winston is impacting policyholders travelling to Fiji and Tonga. Travellers in or planning to visit these destinations are advised to monitor official weather updates and follow the instructions of local authorities.
For the latest New Zealand Government travel advice for Fiji, visit SafeTravel - Fiji.
Policies purchased before midnight on Wednesday, 17 February 2016: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after midnight on Wednesday, 17 February 2016 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Some airlines have cancelled flights to Vanuatu due to concerns about the runway conditions at Port Vila International Airport. Affected passengers are advised to contact their airline directly for the latest information.
Policies purchased before midnight on 26 January 2016: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after midnight on 26 January 2016 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
The threat of volcanic ash clouds from Mt Rinjani, Indonesia, has now ceased.
From 21st December 2015, any future eruptions from Mt Rinjani will be considered a new unforeseen event. Cover will therefore be available for claims arising from future Mt Rinjani volcanic activity for policies purchased after this date, subject to the terms of the policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Tragic attacks occurred in Paris on the evening of 13 November 2015. Our thoughts are with the victims and their families.
If you are in Paris and require emergency medical assistance, please contact our 24-hour Emergency Assistance team on +61 2 8016 9222 (reverse charge accepted).
For the latest New Zealand Government travel advice, visit SafeTravel. Follow MFAT advice and remain vigilant.
Claims will be assessed on a case-by-case basis in accordance with the terms of your policy. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation.
Virgin Australia and Jetstar cancelled all flights to and from Denpasar Bali on 3 November 2015 due to a volcanic ash cloud from Mt Rinjani, which has been erupting since 25 October 2015. Other airlines are monitoring the situation. Passengers are advised to check their flight status before travelling.
For the latest New Zealand Government travel advice, visit SafeTravel.
Policies purchased before 7PM NZT on Tuesday, 3 November 2015: If your travel plans were directly affected by this event, you may have provision to claim under your policy depending on the circumstances. Limits, conditions and exclusions apply.
Policies purchased on or after 7PM NZT on Tuesday, 3 November 2015 will not provide cover for losses arising from this event.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Mt Raung volcano in Indonesia has been producing volcanic ash clouds affecting flights in the Bali region. Travellers are advised to monitor airline websites for the latest flight information.
Cover availability depends on when your policy was purchased:
(1) Policies purchased between 10AM EST on 3 July 2015 and 17 July 2015: There is no cover for claims arising from this event during this window.
(2) Policies purchased between 18 July 2015 and 9:59AM EST on 5 August 2015: The threat was considered to have eased and cover is available for claims arising from this event for policies purchased in this window, subject to the terms of the policy.
(3) Policies purchased on or after 10AM EST on Wednesday, 5 August 2015: The volcanic activity resumed and became a known event again. There is no cover for claims arising from this event for policies purchased on or after this date.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses, depending on when your policy was purchased. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey depending on when you purchased your cover.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
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